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Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
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3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Account Compromised

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    #1

    Account Compromised

    So my Vudu account has been compromised, I noticed it today when I went into my checking account and noticed multiple charges from Vudu however I have not rented in a couple weeks now. Does anyone know how to get in touch with Vudu to resolve this situation? The horrible support section and lack of an email about general support questions definitely doesn't help matters.

    Also, I can't help but wonder if it was actually in fact compromised or if there have just been random charges showing up on my account for the past 2 months. I will find out because surely they will have the IP of the address these movies were rented from.
    Tags: None
    #2
    Re: Account Compromised

    Originally posted by Brian52682 View Post
    So my Vudu account has been compromised, I noticed it today when I went into my checking account and noticed multiple charges from Vudu however I have not rented in a couple weeks now. Does anyone know how to get in touch with Vudu to resolve this situation? The horrible support section and lack of an email about general support questions definitely doesn't help matters.

    Also, I can't help but wonder if it was actually in fact compromised or if there have just been random charges showing up on my account for the past 2 months. I will find out because surely they will have the IP of the address these movies were rented from.
    Brian,

    You can contact us on our support page at http://support.vudu.com, or by phone at (888)554-VUDU. We'll need to gather some information to find the account the charges are being made to.

    Comment

      #3
      Re: Account Compromised

      Originally posted by DanielH View Post
      Brian,

      You can contact us on our support page at http://support.vudu.com, or by phone at (888)554-VUDU. We'll need to gather some information to find the account the charges are being made to.
      How exactly does one contact support via the webpage? There is a box to search existing FAQs, and on your profile page, there is a place where it would list questions you have submitted, but as far as I can see, there is zero way to submit a new question from the support page.

      Comment

        #4
        Re: Account Compromised

        Apparently they are upgrading the website. It used to be there, but hasn't been for a few days now.

        Comment

          #5
          Re: Account Compromised

          Originally posted by echopulse View Post
          Apparently they are upgrading the website. It used to be there, but hasn't been for a few days now.
          This made me go look for their job listings to see if they had an open Web Manager position....but the job openings page is also gone!

          Comment

            #6
            Re: Account Compromised

            Vudu Job Listings

            Comment

              #7
              Re: Account Compromised

              The Email support link will appear after you've browsed one FAQ link. We're working to expand our FAQ section.

              Comment

                #8
                Re: Account Compromised

                Originally posted by echopulse View Post
                Vudu Job Listings
                WOW. I am actually qualified for all three positions, but I have no interest in moving to California. I was born there, but I grew up on the east coast so New York is my home state.

                I don't understand how someone could "compromise" a Vudu account. Our credit card numbers are kept under strong security protection at Vudu. We should be safe from identity theft and credit card fraud.

                As long as we keep our login and password private we should be safe.

                Comment

                  #9
                  Re: Account Compromised

                  Originally posted by nycomet View Post
                  WOW. I am actually qualified for all three positions, but I have no interest in moving to California. I was born there, but I grew up on the east coast so New York is my home state.

                  I don't understand how someone could "compromise" a Vudu account. Our credit card numbers are kept under strong security protection at Vudu. We should be safe from identity theft and credit card fraud.

                  As long as we keep our login and password private we should be safe.
                  Any account could be compromised, even your UV account. All it takes is someone guessing your login info and potentially hijacking it.

                  Comment

                    #10
                    Re: Account Compromised

                    And as far as I'm aware there still isn't an option to enable a purchase PIN like just about every other streaming service.

                    Is it possible someone in OP's household is renting movies without his/her knowledge?

                    Comment

                      #11
                      Re: Account Compromised

                      In most cases (that i've seen), a device is purchased and added to the VUDU account. The customer returns the device to the store without deactivating it from their account. The store then re-sells the device and the new person is able to rent on the previous owners account, but isn't able to access any personal information.

                      Make sure to always deactivate a device when you sell/return or get rid of it.

                      PS- Not saying that is what happened in this case. Just a heads up
                      Last edited by DanielH; 02-24-2013, 01:59 PM.

                      Comment

                        #12
                        Re: Account Compromised

                        Originally posted by DanielH View Post
                        In most cases (that i've seen), a device is purchased and added to the VUDU account. The customer returns the device to the store without deactivating it from their account. The store then re-sells the device and the new person is able to rent on the previous owners account, but isn't able to access any personal information.

                        Make sure to always deactivate a device when you sell/return or get rid of it.

                        PS- Not saying that is what happened in this case. Just a heads up
                        Ohh, not good. A PIN would help eliminate the potential problem of someone else purchasing through another's account.

                        Is this feature coming anytime soon?

                        Comment

                          #13
                          Re: Account Compromised

                          Technically, you can set parental controls for all content on devices. That would be similar, but i understand what you're saying. I'll put in a feature request.

                          Comment

                            #14
                            Re: Account Compromised

                            Originally posted by rdodolak View Post
                            And as far as I'm aware there still isn't an option to enable a purchase PIN like just about every other streaming service.

                            Is it possible someone in OP's household is renting movies without his/her knowledge?
                            I am new to VUDU and this is one of two big issues I have so far! The other being that you cannot delete your card info. you can only add a new one.

                            Would be a big relief for myself, and others if there was a password lock before purchasing

                            Comment

                              #15
                              Re: Account Compromised

                              Originally posted by inglesnot View Post
                              I am new to VUDU and this is one of two big issues I have so far! The other being that you cannot delete your card info. you can only add a new one.

                              Would be a big relief for myself, and others if there was a password lock before purchasing
                              I noticed the other day that you can now set a purchase pin via Vudu's Roku app. I haven't seen any universal setting via Vudu's web site though.

                              Comment

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