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The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

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The "Incorrect Aspect Ratio" Thread

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  • satam55
    replied
    Re: The "Incorrect Aspect Ratio" Thread

    How this thread NOT pinned??!!!

    Leave a comment:

  • hanshotfirst1138
    replied
    Re: The "Incorrect Aspect Ratio" Thread

    Shame to hear about Mad Max 2: The Road Warrior. One of my all-time favorite films, I was looking forward to using a free redemption code to get it before hearing about the aspect ratio.

    Leave a comment:

  • prkprkprk
    replied
    Re: The "Incorrect Aspect Ratio" Thread

    Originally posted by hanshotfirst1138 View Post
    This one is particularly peculiar, as it's a fairly new film. Did they prep a panned-and-scanned transfer for TV or something and then accidentally send that as the encode? It's very peculiar. You'd think the studio would catch it fairly quickly and replace it, but evidently not.
    I figured these might be copies for HBO or some other premium movie channel, since they're unedited but are still cropped to fit 16:9 TVs. Perhaps Vudu continues to accidentally get these versions of movies?

    Leave a comment:

  • hanshotfirst1138
    replied
    Re: The "Incorrect Aspect Ratio" Thread

    Originally posted by prkprkprk View Post
    Drive (OAR: 2.40:1, Vudu: 1.78:1)
    This one is particularly odd, as it's a fairly new film. Did they prep a panned-and-scanned transfer for TV or something and then accidentally send that as the encode? It's very peculiar. You'd think the studio would catch it fairly quickly and replace it, but evidently not.

    Leave a comment:

  • pghflyer
    replied
    Re: The "Incorrect Aspect Ratio" Thread

    Really disappointing - almost 2 years for many of these titles and hardly anything fixed. Nice thread though.

    Leave a comment:

  • prkprkprk
    replied
    Re: The "Incorrect Aspect Ratio" Thread

    Originally posted by lujan View Post
    I just noticed the Edge of Darkness was in the wrong aspect ratio last night but it is already on the list. I created a case but does anyone know if any of these have ever been corrected on Vudu?
    Other than the titles on the "Recently Corrected" list, none of them have been fixed yet.

    Leave a comment:

  • hanshotfirst1138
    replied
    Re: The "Incorrect Aspect Ratio" Thread

    Originally posted by prkprkprk View Post
    I wish for this thread to be used for the Vudu tech team so that they may request new encodes of these films. Presenting Ben-Hur in an incorrect aspect ratio is absolutely unacceptable. This thread will also be used as a warning for those who are planning on purchasing these films, as users should know what they are buying before a purchase.
    I went into the store to convert my copy of Ben-Hur, I suppose it's my fault for not reading this thread . Not only did I have to deal with poor customer service, now I'm out the cash it took to do the conversion as well . I have to say, as someone skeptical about "the cloud," issues like this do little to bolster my confidence, especially when a film like that was shot super-wide and this cropping leaves us missing more than 50% of the available picture information !

    Also, I redeemed the Ultraviolet code from my Drive, and it's cropped as well, and that's a brand new film.

    Leave a comment:

  • lujan
    replied
    Re: The "Incorrect Aspect Ratio" Thread

    I just noticed the Edge of Darkness was in the wrong aspect ratio last night but it is already on the list. I created a case but does anyone know if any of these have ever been corrected on Vudu?

    Leave a comment:

  • prkprkprk
    replied
    Re: The "Incorrect Aspect Ratio" Thread

    I just realized today that Halloween: H20 was in the wrong aspect ratio!

    I have added it to the list.

    Leave a comment:

  • Capt-Cupcake
    replied
    Re: The "Incorrect Aspect Ratio" Thread

    I really wish more of these would be fixed. Especially the Indiana Jones films and Universal Monster films.

    Leave a comment:

  • prkprkprk
    replied
    Re: The "Incorrect Aspect Ratio" Thread

    Just updated the list: Million Dollar Arm has been fixed.

    Leave a comment:

  • hanshotfirst1138
    replied
    Re: The "Incorrect Aspect Ratio" Thread

    Originally posted by prkprkprk View Post
    I wish for this thread to be used for the Vudu tech team so that they may request new encodes of these films. Presenting Ben-Hur in an incorrect aspect ratio is absolutely unacceptable. This thread will also be used as a warning for those who are planning on purchasing these films, as users should know what they are buying before a purchase.
    I wish I'd discovered this thread before I'd driven out to a local store to have my Ben-Hur disc converted, spending the cash to do it and gas . I'll be very judicious about any further disc-to-digital conversions on any titles for which I don't get a redemption code for. In fact, even for titles where I do get the redemption code, this is still an issue! The encode of Drive is cropped from 2.35 to 1.78! As a streaming skeptic, if this is the future, I'll be very wary of giving up any physical copies of things while this kind of thing is still happening! Chopping Technirama down from 2.76 to 1.78 amounts to about half of the viewable picture! I for one am not pleased with both the money I spent on gas on on the conversion and the poor customer service I received at the store, only to wind up with this issue. I will be watching this thread carefully before I make any other purchases !

    Leave a comment:

  • lujan
    replied
    Re: The "Incorrect Aspect Ratio" Thread

    Originally posted by Capt-Cupcake View Post
    I have spent some time today trying to get some of these aspect ratio problems fixed. We keep hearing that the studios are slow to provide new encodes, so I think if we (the consumer) start being squeaky wheels that we might get some grease.

    I called Universal Home entertainment today to discuss the Universal Monster films. I left two voice mail messages and e-mailed them. I also was in contact with Fox and discussed the Revenge of the Nerds sequels.

    Fox seems as if they are anxious to assist and asked for a lot of details. I have not yet heard back from Universal.
    I did this about a year ago and I believe Fox as well was the only one anxious to help at that time. It would be nice if you gave us the contact information for all the studios (either on this forum or a PM). We can use the information to contact the studios as well.

    Leave a comment:

  • prkprkprk
    replied
    Re: The "Incorrect Aspect Ratio" Thread

    Originally posted by Capt-Cupcake View Post
    Fox seems as if they are anxious to assist and asked for a lot of details. I have not yet heard back from Universal.
    Sounds like good news. Please keep us up to date.

    Leave a comment:

  • Capt-Cupcake
    replied
    Re: The "Incorrect Aspect Ratio" Thread

    I have spent some time today trying to get some of these aspect ratio problems fixed. We keep hearing that the studios are slow to provide new encodes, so I think if we (the consumer) start being squeaky wheels that we might get some grease.

    I called Universal Home entertainment today to discuss the Universal Monster films. I left two voice mail messages and e-mailed them. I also was in contact with Fox and discussed the Revenge of the Nerds sequels.

    Fox seems as if they are anxious to assist and asked for a lot of details. I have not yet heard back from Universal.

    Leave a comment:

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