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"An item has been deleted from your UltraViolet Library"

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    #16
    Re: "An item has been deleted from your UltraViolet Library"

    Originally posted by lujan View Post
    It should show up on whatever vendor account it was purchased from. In my case, I purchased it on CinemaNow so it still shows up there. If you purchased it from Vudu then it should still show up there.
    No, it should show up on ALL UV retailers. This is how UV is supposed to work...part of that total "freedom" thing.

    I think the title is simply reflecting the current status of the movie as it pertains to those who currently do not own the movie and want to buy it now. Like the Vudu search engine, it doesn't discriminate between a current owner vs a non-owner of the movie. What I mean is that for those of us to already owned the movie, it's still UV for us. The Vudu website just will not show us the "UV" because their app isn't smart enough to know that it is "UV" for us. Just like their search engine isn't smart enough to show us a movie we own if that title is currently unavailable to be purchased or rented on Vudu. At least, this is what I am thinking...it's the ONLY thing that makes sense.

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      #17
      Re: "An item has been deleted from your UltraViolet Library"

      Originally posted by lujan View Post
      It should show up on whatever vendor account it was purchased from. In my case, I purchased it on CinemaNow so it still shows up there. If you purchased it from Vudu then it should still show up there.
      Yeah it does, but the point is UV status was removed and I was responding to Luzringgold's post speculating it only applied to new purchases.

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        #18
        Re: "An item has been deleted from your UltraViolet Library"

        We're in the process of checking on this.

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          #19
          Re: "An item has been deleted from your UltraViolet Library"

          We found out what caused this issue. Should have a resolution in place by tonight or tomorrow afternoon.

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            #20
            Re: "An item has been deleted from your UltraViolet Library"

            Originally posted by DanielH View Post
            We found out what caused this issue. Should have a resolution in place by tonight or tomorrow afternoon.
            That is great news. not that I am a fan of the movie but my wife and the other wives in our linked accounts will appreciate the restoration.

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              #21
              Re: "An item has been deleted from your UltraViolet Library"

              Originally posted by DanielH View Post
              We found out what caused this issue. Should have a resolution in place by tonight or tomorrow afternoon.
              Thanks for the quick resolution Dan.

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                #22
                Re: "An item has been deleted from your UltraViolet Library"

                Im missing the theatrical version

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                  #23
                  Re: "An item has been deleted from your UltraViolet Library"

                  Originally posted by bjeong1381 View Post
                  Im missing the theatrical version
                  I'm still missing my theatrical version. Why is this not UV enabled anymore?

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                    #24
                    Re: "An item has been deleted from your UltraViolet Library"

                    Originally posted by jeremymc7 View Post
                    Thanks for the quick resolution Dan.
                    Hi Jeremy,

                    Are you still missing the theatrical version in your UV account?

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                      #25
                      Re: "An item has been deleted from your UltraViolet Library"

                      Originally posted by minterbartolo View Post
                      That is great news. not that I am a fan of the movie but my wife and the other wives in our linked accounts will appreciate the restoration.
                      I hope they don't find out about each other...

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