Announcement

Collapse

Fandango at Home Forum Guidelines

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
See more
See less

All day with the buffering, can't watch any of my movies

Collapse
X
Collapse
 
  • Page of 5
  • Filter
  • Time
  • Show
Clear All
new posts
Previous 1 2 3 4 5 template Next
    #61
    Re: All day with the buffering, can't watch any of my movies

    Felipe I have requested many requests with Vudu (some have been handled some haven't) as far as the buffering goes I just gave up along time ago on this issue so sorry I have tossed those numbers a long time ago and now when I watch a movie I just watch knowing that I wiil get buffering issues (sad isn't it). My complaints are now commenting that this is along time issue that Vudu doesn't seem to keen on fixing which is obvious if anybody checks out all the threads on buffering problems which appear weekly.

    My issue at this point is how this is issue is so prevelant by what seems more and more people and how can isp's stream Netflix and Hulu just fine and Vudu still have issues yet continue to blame the customer. This is what amazes me. I'm glad they have finally fixed the Comcast issue but until a bunch of people from Florida complained nothing would've been done. It seems like there should be processes in place from a steaming provider that could pinpoint issues in certain areas with steaming that Vudu then could easily fix but considering customers all over are reporting issues on this forum weekly to me it's logical that Vudu should maybe look at this.

    As for me I just gave up as CS just stated time and time again that it was either my modem, my isp, time of use etc...etc. heck I've upgraded my ISP to the fastest speed Centurylink in my area provides based on what Vudu CS stated with still no change in buffering issues. After a time you just give up and pray the next movie you watch has no buffering or I just move my resolution from HDX to SD just to watch a movie.

    Comment

      #62
      Re: All day with the buffering, can't watch any of my movies

      Originally posted by mgbcondor View Post
      ... I had simply stated that Vudu had fixed one ISP provider and commented that they need to find the issue with other ISP providers which is true and not snarky at all...
      Originally posted by mgbcondor View Post
      ... I'm glad they have finally fixed the Comcast issue but until a bunch of people from Florida complained nothing would've been done...
      What did Vudu actually fix? Vudu fixed nothing as that was a problem introduced and fixed by Comcast and Comcast alone. Jake was simply pointing out that Comcast was one of the culprits in causing internet issues that affected video services.

      I specifically recall several users in this thread that posted they had Comcast and X1 internet services and were having issues. I just don't understand how you're saying Vudu caused and fixed the Comcast issue.

      If you looked at the article you'd notice it stated the below quote. Also, if you look at the map you'll see the problem affected cities across the country.

      Outages were reported in Philadelphia, Chicago, New York, and other cities.

      Comment

        #63
        Re: All day with the buffering, can't watch any of my movies

        Sorry I had assumed Vudu had contacted Comcast about the issues and had worked together to solve the problem as Jake had mentioned exactly what line had been causing the problem. Hence my comment on Vudu taking the initiative to fix the issue.

        Comment

          #64
          Re: All day with the buffering, can't watch any of my movies

          Originally posted by Witchdoctor View Post
          mgbcondor,

          I really don't think you have the "right" to be snarky or troll on customer service because you feel the need to do so in order to express yourself. Of course feel free to let Vudu know you're experiencing an issue with their service and offer any additional info that might prove helpful to your issue. I'm pretty sure there's a human being on the other side who trying to help you to their best of their abilties. Granted some customer care agents are better than other but that's the nature of the beast. Robots haven't taken over the workplace as of yet.

          Jake has always been very helpful to this forum, especially explaining the more techical issues and I thank him for that.

          As for your statement that Vudu has a nationwide issue with buffering, I find it invalid. Are you aware how many people use Vudu in the US? Are you aware how many different ISPs these people use for their internet access? Are you aware of their geographical location and it's role on how steady their connection is? Are you aware of the many other external factors that figure in with the internet? The internet does not run on magic, some people still think it does believe it or not.
          I believe the term is flaming for what he is doing. I am morbidly entertained similar to a cat with a yarn ball.

          notice anytime someone tries to help him, a deflection occurs in an attempt to keep the thread going.

          Comment

            #65
            Re: All day with the buffering, can't watch any of my movies

            I don't flame but thanks for playing. If you read some of my other posts you would also see I try to help people with their problems especially when the employees of Vudu are giving out wrong information. It's not flaming when you want a company to just give honest information and updates to what's going on. I believe most call it accountability but hey if you think I'm flaming then more power to you.

            Comment

              #66
              Re: All day with the buffering, can't watch any of my movies

              Originally posted by mgbcondor View Post
              I don't flame but thanks for playing. If you read some of my other posts you would also see I try to help people with their problems especially when the employees of Vudu are giving out wrong information. It's not flaming when you want a company to just give honest information and updates to what's going on. I believe most call it accountability but hey if you think I'm flaming then more power to you.
              okay, I'll bite.

              If you provide an MTR, I can help identify the cause of your problem.

              Comment

                #67
                Re: All day with the buffering, can't watch any of my movies

                Originally posted by lujan View Post
                I did a search for MTR and didn't find much except that it's like traceroute which I used several years ago at work like 'ping'. A website might help a little if there is such a best that will help us catch where the bandwidth problems might be?
                none come to mind. Perhaps there is one.

                Yes, MTR works like trace route, but provides numbers for each hop along the way too.

                As mentioned by Jake, Vudu uses a CSP.

                If anyone wishes to post results, I can help explain, but really they are pretty obvious and the most common method for identifing choke points along a network path.

                Hope this helps.

                Comment

                  #68
                  Re: All day with the buffering, can't watch any of my movies

                  Originally posted by Walter-S_North_Carolina View Post
                  none come to mind. Perhaps there is one.

                  Yes, MTR works like trace route, but provides numbers for each hop along the way too.

                  As mentioned by Jake, Vudu uses a CSP.

                  If anyone wishes to post results, I can help explain, but really they are pretty obvious and the most common method for identifing choke points along a network path.

                  Hope this helps.
                  It looks like the WinMTR site is no longer in existence so I'm guessing the project had been abandoned. But it can still be downloaded from SourceForge.net:

                  http://sourceforge.net/projects/winmtr/

                  There's also a dotMTR which is another Windows clone of MTR. Another software is Open Visual Traceroute which is Java based.

                  But with that said what domain(s)/IP address(es) are being used by Vudu's streaming services.

                  Comment

                    #69
                    Re: All day with the buffering, can't watch any of my movies

                    Originally posted by rdodolak View Post
                    It looks like the WinMTR site is no longer in existence so I'm guessing the project had been abandoned. But it can still be downloaded from SourceForge.net:

                    http://sourceforge.net/projects/winmtr/

                    There's also a dotMTR which is another Windows clone of MTR. Another software is Open Visual Traceroute which is Java based.

                    But with that said what domain(s)/IP address(es) are being used by Vudu's streaming services.
                    GREAT QUESTION. I can not say for two reasons. One, ToU forbid reverse engineering. Second, Jake mentioned CDP and their networks are dynamic.

                    For your dest IP in MTR, check a wire shark or tcpdump to see where those buggers are coming from. Then MTR to there and you will see a report for where the choke point is introduced. I would be willing to bet the farm it is not in the CDN (content delivery network). Those things are built to avoid such choke points at their points of ingress/egress and inside their network.

                    Comment

                      #70
                      Re: All day with the buffering, can't watch any of my movies

                      Originally posted by Walter-S_North_Carolina View Post
                      n
                      As mentioned by Jake, Vudu uses a CSP.
                      Actually, just CDNs to regionally cache data, not really a CSP. But that's nothing particularly illuminating, everyone does that

                      Comment

                      Previous 1 2 3 4 5 template Next
                      Working...
                      X