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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

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2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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Feedback about New Vudu Interface

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    #76
    Re: Feedback about New Vudu Interface

    Originally posted by Emissary35 View Post
    I know I have talked about this before, but I don't believe any one should stop complaining about anything if they are not a satisfied customer.
    You also have to give them a reasonable amount of time to fix the problem. It's not like flipping a switch. They heard you and they're working on it. Now grab some egg nog, watch a movie (I suggest covering your eyes during the end credits for the time being though) and chill

    Thanks for your hard work during the holidays Jake!

    Comment

      #77
      Re: Feedback about New Vudu Interface

      Originally posted by Cranston37 View Post
      You also have to give them a reasonable amount of time to fix the problem. It's not like flipping a switch. They heard you and they're working on it. Now grab some egg nog, watch a movie (I suggest covering your eyes during the end credits for the time being though) and chill

      Thanks for your hard work during the holidays Jake!
      +100

      Equally from my point of view, humble that it is, if this is the worst thing that has happened to all of the upset posters this year, well, then, you have had a great year. Celebrate that fact!!!!

      Comment

        #78
        Re: Feedback about New Vudu Interface

        It didn't really bother me until this past week. Since it's the holidays, I've been jumping around to the various Christmas themed episodes of my favorite sitcoms. Now my Vudu watchlist has no clue what I'm doing, or where I want to pick up from. LOL. As such, a half dozen different resume points now appear in my Watchlist for both 30 Rock and Big Bang Theory, plus a couple more for The Office. It would have been cool if I could have programmed my own custom playlist of just the Christmas eps from all my favorite shows, and then it could have done the automatic "play next" for those.

        In theory, I really like the idea of not having to touch my remote to start the next show I want to watch. However, sometimes VUDU and I disagree about exactly what I want to watch next (it's not always the next episode). I'm sure this is something they'll get around to eventually though.

        Comment

          #79
          Re: Feedback about New Vudu Interface

          I like that suggestion about being able to create custom playlists, instead of only playing the next episode you could program it to play just certain episodes in a show. Or episodes from different shows one after the other, I think a lot of people would like that (without the countdown clock over credits please) and I think I would too. Obviously as long as we can turn it on and off.

          But I have a feeling something like that is miles and miles away. We still can't delete our watchlist and who knows exactly how long it will take for an auto play disable option. But great suggestion nonetheless I hope they consider it.

          Comment

            #80
            Re: Feedback about New Vudu Interface

            Originally posted by TelevisionMan View Post
            Since it's the holidays, I've been jumping around to the various Christmas themed episodes of my favorite sitcoms. Now my Vudu watchlist has no clue what I'm doing, or where I want to pick up from. LOL. As such, a half dozen different resume points now appear in my Watchlist for both 30 Rock and Big Bang Theory, plus a couple more for The Office.
            This is exactly the problem with not being able to clear the watchlist. With some shows, you don't watch in order, so it fills up your watchlist with a ton of episodes from the same series. And when you are watching out of sequence, you really don't want the next episode auto-playing either. Sitcoms and old cartoons are the most likely to demonstrate this

            The watchlist is great for resuming a movie you didn't get all the way through, or keeping your spot in a tv series you are watching in episode order though.

            Comment

              #81
              Re: Feedback about New Vudu Interface

              These are the problems you get when Vudu introduces new features like a watchlist and auto play but doesn't give us the ability to clear them or turn them off. Basically these features are still a work in progress at this point because they were not finished when they were released in the update. In the future Vudu needs to make sure they include disable or clear options before releasing these types of updates. This way we don't have to spend weeks or months complaining until they get fixed. I really don't see the point introducing new features if they can't be configured or controlled in any way, and then portions of the customer base are unhappy because of it.

              Comment

                #82
                Re: Feedback about New Vudu Interface

                Vudu will never make everyone happy. Their goal is to make most people happy. There are a lot more Vudu users than those who visit the forums. Vudu is in a much better position than you are to know what most people want. Besides, they've already said they'll look into some of those issues. There's no need to dress them down because they did something you don't like.

                Comment

                  #83
                  Re: Feedback about New Vudu Interface

                  Originally posted by jeffpn View Post
                  Vudu will never make everyone happy. Their goal is to make most people happy. There are a lot more Vudu users than those who visit the forums. Vudu is in a much better position than you are to know what most people want. Besides, they've already said they'll look into some of those issues. There's no need to dress them down because they did something you don't like.
                  What I don't get is why some people lodge a complaint about a problem, which is perfectly fine, but then spend a ton of time on internet message boards endlessly discussing said problem. That has got to be more annoying and time consuming than the problem itself!

                  Comment

                    #84
                    Re: Feedback about New Vudu Interface

                    Originally posted by jeffpn View Post
                    Vudu will never make everyone happy. Their goal is to make most people happy. There are a lot more Vudu users than those who visit the forums. Vudu is in a much better position than you are to know what most people want. Besides, they've already said they'll look into some of those issues. There's no need to dress them down because they did something you don't like.
                    Actually they could easily make everyone happy by adding the options I described. It doesn't have to be the majority opinion only matters. Being able to configure setting the way you want makes more sense because it makes the service better. Nobody can argue against the fact that the more you can customize things to your own liking the better Vudu would be for every single person that uses it.

                    Comment

                      #85
                      Re: Feedback about New Vudu Interface

                      Gee, and I thought I was alread perfectly happy. There's no need for you to speak for me. Vudu can make everyone happy by adding the options you described? Wow.

                      Comment

                        #86
                        Re: Feedback about New Vudu Interface

                        Originally posted by jeffpn View Post
                        Gee, and I thought I was alread perfectly happy. There's no need for you to speak for me. Vudu can make everyone happy by adding the options you described? Wow.
                        I second That!!!!!

                        Comment

                          #87
                          Re: Feedback about New Vudu Interface

                          Originally posted by Emissary35 View Post
                          Nobody can argue against the fact that the more you can customize things to your own liking the better Vudu would be for every single person that uses it.
                          Or not. If Vudu were to implement options for "every single person who uses it," the interface would be much too cumbersome to use.

                          Comment

                            #88
                            Re: Feedback about New Vudu Interface

                            Originally posted by jeffpn View Post
                            If Vudu were to implement options for "every single person who uses it," the interface would be much too cumbersome to use.
                            Sorry for perpetuating this incredible tangent, but if there was a single options or settings screens, there would not be anything cumbersome.

                            Comment

                              #89
                              Re: Feedback about New Vudu Interface

                              Yes. And how many options would you have to sort through? How much time does Vudu want to spend supporting interfaces for all of the different hardware with all of your options? Someone else said there's 9 million Vudu customers. That's a lot of options to keep everyone happy. Yes, the options screen would be cumbersome. As my gym teacher used to say, "Keep it simple, son."

                              Comment

                                #90
                                Re: Feedback about New Vudu Interface

                                I'm talking about on/off options for new features added, being able to clear the watchlist, customizable playlist for auto play instead of simply the next episode, not personal settings pages for each person. I think that would be pretty simple, right now there really aren't any options except subtitles and parental control lock. Adding a couple more things wouldn't hurt, but I guess suggesting that makes me ranting on a tangent, sorry if anyone feels that way.

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