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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

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Can't connect Disney Movies Anywhere and Vudu

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    Can't connect Disney Movies Anywhere and Vudu

    I can't seem to link my Disney Movies Anywhere account with Vudu. I go through the steps to connect, click the "Connect my accounts" button on the Vudu site and get this message when I'm returned to the Disney site:

    Connection Issue
    There was a problem connecting your Vudu account.
    Cancel / Try Again

    I get this over and over ... anyone have any ideas why I can't connect the accounts? I have previously registered Disney movies on Vudu, but I didn't think that should cause any problems.

    #2
    Re: Can't connect Disney Movies Anywhere and Vudu

    There might be some issues at the moment. I added Guardians of the Galaxy to my DMA yesterday and it hasn't moved over to Vudu yet. My acount was linked weeks ago, too.

    Comment


      #3
      Re: Can't connect Disney Movies Anywhere and Vudu

      We're working with Disney to resolve this ASAP. We'll post an update when we have more information.


      Update: Link issues with VUDU and DMA should now be resolved. If anyone has any trouble, please let us know.
      Last edited by DanielH; 12-11-2014, 12:07 PM.

      Comment


        #4
        Re: Can't connect Disney Movies Anywhere and Vudu

        Guardians still isn't showing up for me.

        Comment


          #5
          Re: Can't connect Disney Movies Anywhere and Vudu

          GotG showed up for me, I added it to DMA over 18 hours ago, and it showed up this afternoon in Vudu.

          Comment


            #6
            Re: Can't connect Disney Movies Anywhere and Vudu

            Originally posted by Robin View Post
            GotG showed up for me, I added it to DMA over 18 hours ago, and it showed up this afternoon in Vudu.
            It isn't showing up for me. I added it about 6 hours ago.

            Comment


              #7
              Re: Can't connect Disney Movies Anywhere and Vudu

              Just showed up for me, right at about the 24 hour mark.

              Comment


                #8
                Re: Can't connect Disney Movies Anywhere and Vudu

                I have been getting this for two days now, any help would be great.

                Comment


                  #9
                  Re: Can't connect Disney Movies Anywhere and Vudu

                  Originally posted by DanielH View Post
                  We're working with Disney to resolve this ASAP. We'll post an update when we have more information.


                  Update: Link issues with VUDU and DMA should now be resolved. If anyone has any trouble, please let us know.
                  -------- 11/16/16
                  Letting you know, can't connect my VUDU with Disney. Can link ever other service but not VUDO. I get "There was a problem connecting your VUDU account. Tried with different browsers, and on different PCs. Can you fix?

                  Comment


                    #10
                    Re: Can't connect Disney Movies Anywhere and Vudu

                    I also am unable to connect my DMA account to Vudu. Could someone at Vudu please look into this.

                    Comment


                      #11
                      Re: Can't connect Disney Movies Anywhere and Vudu

                      Folks,

                      Disney has recently updated their terms of service for DMA. In order to re-link your Vudu and DMA accounts, you MUST visit www.disneymoviesanywhere.com to re-accept the VPPA terms, even if you have accepted the terms on Vudu's side. This should resolve the linking issue.

                      Comment


                        #12
                        Re: Can't connect Disney Movies Anywhere and Vudu

                        Originally posted by FelipeF View Post
                        Folks,

                        Disney has recently updated their terms of service for DMA. In order to re-link your Vudu and DMA accounts, you MUST visit www.disneymoviesanywhere.com to re-accept the VPPA terms, even if you have accepted the terms on Vudu's side. This should resolve the linking issue.
                        Where do you re-accept the terms?

                        Comment


                          #13
                          Re: Can't connect Disney Movies Anywhere and Vudu

                          Is there supposed to be a prompt when you try to connect Disney and Vudu? I do not get one. Could you please provide some kind of link to accept the terms from Disney? There is no prompt on their Terms page or anything.

                          Comment


                            #14
                            Re: Can't connect Disney Movies Anywhere and Vudu

                            If you need further assistance with this issue, please contact Disney at the link below. They can assist you with this process.

                            https://www.disneymoviesanywhere.com/contact

                            Comment


                              #15
                              Re: Can't connect Disney Movies Anywhere and Vudu

                              Originally posted by FelipeF View Post
                              If you need further assistance with this issue, please contact Disney at the link below. They can assist you with this process.

                              https://www.disneymoviesanywhere.com/contact
                              I've contacted them, but they have not gotten back to me. How do you know that that is the issue, especially since there are no prompts to agree to the updated terms? This is something that Vudu needs to work out with Disney and provide a solution to customers.

                              Comment

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