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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

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6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Official iPhone App Discussion and Support Thread

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    #61
    Re: Official iPhone App Discussion and Support Thread

    Originally posted by ydkjman View Post
    After turning off the Wifi did you have any problems playing the movie?
    No trouble with wifi off. The movie played just fine. Not sure why it was checking the network all the time.

    Comment

      #62
      Re: Official iPhone App Discussion and Support Thread

      Since I saw your post, I did some testing. If wifi is off when I start the VUDU client, it asked for my login, and then complains there is no network. It does not open to the downloaded movies tab as others reported. If the client is running, already connected, and then I lose wifi, I can keep playing the movie. If network is weak, you're better to turn off wifi once the movie is playing, or you'll get pop-ups all the time.

      As you said, the whole point of downloading movies is to watch them when you are not connected to the network. You need to plan ahead and leave the client running, already authenticated, or you can't start it up. I have a feeling it's a bug, not a plan. Does seem an obvious defect though. I wonder if the IOS version makes a difference. I have an iPad gen 1, running 5.1.1.

      Comment

        #63
        Re: Official iPhone App Discussion and Support Thread

        Originally posted by ydkjman View Post
        So I just tried here at home, the question I recently asked in my last post, and sure enough after turning off my WiFi I can't play a downloaded movie. Tells me I lost connection. Turn the WiFi back on and it starts right back up.

        This is a big failure. How is this any different that what we had before ?
        Sure I can actually download the movie, but I still need WiFi to play the movie? What gives. Might as well save my storage space and just stream it.
        Currently playback in offline only supports fully downloaded movie. If you still have progress bar then it's not fully downloaded and can't be playable in offline.

        We are working on the right handling for partially downloaded movies.

        LLN

        Comment

          #64
          Re: Official iPhone App Discussion and Support Thread

          Originally posted by LocN View Post
          Currently playback in offline only supports fully downloaded movie. If you still have progress bar then it's not fully downloaded and can't be playable in offline.

          We are working on the right handling for partially downloaded movies.

          LLN
          That's good to know, in my case I did have the movie downloaded all the way.

          Comment

            #65
            Re: Official iPhone App Discussion and Support Thread

            Originally posted by ydkjman View Post
            That's good to know, in my case I did have the movie downloaded all the way.
            I couldn't reproduce with fully downloaded movies. Please describe what you see when you go to "My Downloads" and select the movie to view.

            You can also test when you can turn on Airplane mode to see if you can play. We are interested to know the way to reproduce so we can fix it.

            Thanks,
            LLN

            Comment

              #66
              Re: Official iPhone App Discussion and Support Thread

              Originally posted by LocN View Post
              I couldn't reproduce with fully downloaded movies. Please describe what you see when you go to "My Downloads" and select the movie to view.

              You can also test when you can turn on Airplane mode to see if you can play. We are interested to know the way to reproduce so we can fix it.

              Thanks,
              LLN
              So I've done as you have requested and I'll add a little bit more info of what I'm using.
              I have an iPhone 5 on iOS 6.1.4

              When I go in to My Downloads I see the movie that I have downloaded and it only gives me 1 option underneath the picture and that is Delete.


              I downloaded a movie 100%

              With WIFI on I touch the picture and it played no problem.
              With WIFI turned off and I touch the picture it would not play. Just get the spinning lines.
              With Airplane mode turned on and I touch the picture and it played just fine, with no problems.

              Comment

                #67
                Re: Official iPhone App Discussion and Support Thread

                Originally posted by ydkjman View Post
                So I've done as you have requested and I'll add a little bit more info of what I'm using.
                I have an iPhone 5 on iOS 6.1.4

                When I go in to My Downloads I see the movie that I have downloaded and it only gives me 1 option underneath the picture and that is Delete.


                I downloaded a movie 100%

                With WIFI on I touch the picture and it played no problem.
                With WIFI turned off and I touch the picture it would not play. Just get the spinning lines.
                With Airplane mode turned on and I touch the picture and it played just fine, with no problems.
                Thank you very much. It is very interesting detail. So the only time the movie wouldn't play is you have Wifi OFF. When you have Wifi OFF then it would totally depending on the 4G/LTE to connect and obtain playback data. Do you have a working 4G/LTE signal at that time? Can you tell me the movie title that you have trouble with?

                The movie title should not be relevant but I just want to match exactly your situation so I can see the problem. As of now I have iPhone 5, with 6.1.2 but I couldn't reproduce the problem w/ wifi on/off or Airplane mode on/off.

                Thanks,
                LLN

                Comment

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