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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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HD Version of the Batman Animated Series?

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    Originally posted by justinwilkins View Post
    FelipeF I have a ticket open since 11-24-18 with no resolution. Can you please assist? Ticket 181124-000640
    This is now resolved, please check your account to confirm.

    Comment


      Hi FelipeF , could you assist me with my HD upgrade issue? My reference number is 181230-000363

      Comment


        Originally posted by FelipeF View Post

        This is now resolved, please check your account to confirm.
        Hi Felipe,

        I just added the code from my BTAS Deluxe Limited Edition boxset, and the HD version of both movies weren't added to my account. Can you please help? My ticket number is 190113-001033.

        Comment


          Originally posted by ZeroR View Post
          Hi FelipeF , could you assist me with my HD upgrade issue? My reference number is 181230-000363
          This is now resolved, please check your account to confirm.

          Comment


            Originally posted by WeirdG View Post

            Hi Felipe,

            I just added the code from my BTAS Deluxe Limited Edition boxset, and the HD version of both movies weren't added to my account. Can you please help? My ticket number is 190113-001033.
            Did you redeem your code with Vudu? I'm seeing that this is importing from UV.

            Comment


              Originally posted by FelipeF View Post

              Did you redeem your code with Vudu? I'm seeing that this is importing from UV.
              It was redeemed through Flixster/UV.

              Comment


                Originally posted by WeirdG View Post

                It was redeemed through Flixster/UV.
                We are only able to assist those who redeemed on Vudu. Your best course of action is to contact the studio and ask for a replacement code.

                Comment


                  Hi Felipe,

                  Would you be able to help with my code issue. Like most others, I redeemed it the day I got the set back in Oct. I only got the SD version of the series and none of the movies. I opened a ticket, but there is no resolution. Ticket is: 181230-001036 .

                  Thank you.

                  Comment


                    Originally posted by cal_xcp View Post
                    Hi Felipe,

                    Would you be able to help with my code issue. Like most others, I redeemed it the day I got the set back in Oct. I only got the SD version of the series and none of the movies. I opened a ticket, but there is no resolution. Ticket is: 181230-001036 .

                    Thank you.
                    This is now resolved, please check your account to confirm.

                    Comment


                      Originally posted by FelipeF View Post

                      This is now resolved, please check your account to confirm.
                      Awesome. Thank you.

                      Comment


                        FelipeF I see this thread hasn?t been active for a while, but I?m hoping you can help me as you?ve helped others here :-) I received the mail with the code for upgrading to the HD copies of the series (plus the films), but the code hasn?t ever worked for me, across multiple browsers and devices. I get the error ?Something?s not right. Re-enter your code? but no amount of re-entry helps unfortunately. My incident number is 190306-000000.

                        Thanks,
                        Matt

                        Comment


                          Originally posted by ricochetmz View Post
                          FelipeF I see this thread hasn?t been active for a while, but I?m hoping you can help me as you?ve helped others here :-) I received the mail with the code for upgrading to the HD copies of the series (plus the films), but the code hasn?t ever worked for me, across multiple browsers and devices. I get the error ?Something?s not right. Re-enter your code? but no amount of re-entry helps unfortunately. My incident number is 190306-000000.

                          Thanks,
                          Matt
                          Let me take a look at your ticket and I'll see what I can do for you.

                          Comment


                            Originally posted by FelipeF View Post

                            Let me take a look at your ticket and I'll see what I can do for you.
                            Thank you so much for your help!

                            Comment


                              FelipeF Hi! I was just looking into this very issue and hoping you can help! Like everyone else here I bought the deluxe edition blu-ray set of the Batman animated series and when I redeemed my code I only got the standard definition digital copies. Would you be able to look into this and see if I can get my copies upgraded to HD? And if I can get the digital copy of the 2 movies as well that would be amazing! Thank you so much for your time

                              Comment


                                Originally posted by abales7 View Post
                                FelipeF Hi! I was just looking into this very issue and hoping you can help! Like everyone else here I bought the deluxe edition blu-ray set of the Batman animated series and when I redeemed my code I only got the standard definition digital copies. Would you be able to look into this and see if I can get my copies upgraded to HD? And if I can get the digital copy of the 2 movies as well that would be amazing! Thank you so much for your time
                                Did you open a ticket with customer care? If so, what's your ticket number? This issue was resolved many months ago, the redemption process is working properly.

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