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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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HD Version of the Batman Animated Series?

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    #76
    Same issue here with only SD streaming option.

    Comment

      #77
      Holy dumpster fire Batman. This bundle and code are a mess.

      Comment

        #78
        Originally posted by RogerJ View Post
        Holy dumpster fire Batman. This bundle and code are a mess.
        LoL

        To add more drama to it all (at least for me) I preordered my set through Amazon when it was first available to preorder. The one that was delivered was completely crushed since they shipped it in a bag (from other Amazon reviewers I wasn't alone). I returned for a replacement, but my replacement was returned to Amazon since they tried to deliver early morning before my mailbox opened, and late at night after they closed. Then they were going to send it again, and it was suppose to be delivered today - but now it is marked as lost!

        Hoping by the time I actually get my set from Amazon, everything will be taken care of on the digital end so I can enjoy it digitally and have a nice set for display

        Appreciate all those at Vudu and WB trying to get this sorted out. I know we all wish it was done prior to launch, but I am glad and truly appreciate that the concerns are being heard and acted on instead of falling on deaf ears!

        Comment

          #79
          Originally posted by Savio View Post

          LoL

          To add more drama to it all (at least for me) I preordered my set through Amazon when it was first available to preorder. The one that was delivered was completely crushed since they shipped it in a bag (from other Amazon reviewers I wasn't alone). I returned for a replacement, but my replacement was returned to Amazon since they tried to deliver early morning before my mailbox opened, and late at night after they closed. Then they were going to send it again, and it was suppose to be delivered today - but now it is marked as lost!

          Hoping by the time I actually get my set from Amazon, everything will be taken care of on the digital end so I can enjoy it digitally and have a nice set for display

          Appreciate all those at Vudu and WB trying to get this sorted out. I know we all wish it was done prior to launch, but I am glad and truly appreciate that the concerns are being heard and acted on instead of falling on deaf ears!
          The same thing happened to me on my first delivery. It was dented and pretty badly. The replacement came the other day and it's crushed even worse. I'll be calling them again tomorrow and hopefully they can use a damn box to ship it this time.

          Comment

            #80
            Originally posted by RogerJ View Post

            The same thing happened to me on my first delivery. It was dented and pretty badly. The replacement came the other day and it's crushed even worse. I'll be calling them again tomorrow and hopefully they can use a damn box to ship it this time.
            That worries me! I requested they put it in a box for the replacement - hopefully they did, though hopefully it will actually arrive! Good luck on your end too! Its a race to see which companies are going to resolve the issues first! Amazon or Vudu/WB!

            It's a great series - so it will be worth the wait and complications (I hope)!

            Comment

              #81
              I specifically registered here to say, I was one of the firsts to preorder this box set. I got my code, followed the warner brothers link which forced me to sign up for VUDU, which I have never used. Then I am stuck with Batman in SD and according to what I see I can only upgrade to HDX if I pay $24.99 a season?!?!

              Can someone tell me am I just screwed for redeeming too early? Is there a path to changing this??

              Thank you for any help or replies.

              Comment

                #82
                People shouldn't get penalized because they didn't have the "foresight" to wait to redeem their code....who would do that? People who redeemed right away and got stuck with SD, are no less important than those who waited. It was people like me (and others) who preordered this months ago and Warner Brothers decided to increase production of it.

                Bottom line, we all purchased the box set and we should all get what we paid for.

                Comment

                  #83
                  I'm seeing some people on here redeemed and got the hdx version but what if I redeemed my code before this "fix" was made and got the SD version? Was that fixed? Did anyone get upgraded to the hdx or are the people with the sd version out of luck?

                  Comment

                    #84
                    Originally posted by turboej20 View Post
                    Has anybody who originally redeemed their code for SD been upgraded yet?
                    Redeemed my BTAS Blu-ray code the day it came out through WB link to Vudu. Redeemed in SD. Now finally seeing HDX as an option in Vudu, but still haven't been upgraded to HDX.

                    Comment

                      #85
                      Is there any update for those of us who have already redeemed and got the SD version?

                      Comment

                        #86
                        I submitted a ticket in case that was needed, but I am also looking for an update to know if the upgrade is going to happen for those of us that already redeemed.

                        Comment

                          #87
                          So apparently now the redeeming the code now does give you HDX but no UV rights?!??!?

                          Comment

                            #88
                            Originally posted by six1776 View Post
                            So apparently now the redeeming the code now does give you HDX but no UV rights?!??!?
                            Calm down. They need to enable UV for all episodes. FelipeF Can you please have this looked into? Thanks for the help. And we have the green light to redeem the codes? The bundle is hidden right now.

                            Comment

                              #89
                              Originally posted by Y2Bogus View Post
                              Is there any update for those of us who have already redeemed and got the SD version?
                              I've contacted Vudu support and provided my receipt and code -- they're trying to transfer it to the HDX version, but seem to be having some difficulties. I feel sorry for them with the amount of people likely affected.

                              Edit: I was told by a phone agent that because of the number of people affected by this they're not escalating individual issues through the tiers of the customer service pipeline, as they would normally do. They're trying to fix the problem on a larger scale, which will help out everyone affected by it rather than upgrades to HDX on a one-by-one basis. He recommended calling back in a couple of days if the issue isn't resolved.

                              Comment

                                #90
                                I talked to VUDU this morning. No one will say they GUARANTEE it will be fixed but they have been getting plenty of calls and believe it will be fixed. The rep seemed to think that new codes would be issued to those like myself who already redeemed. He did create a ticket/case number which is what he said they had been instructed to do and he firmly believes a fix is coming but it was being worked out with Warner Brothers.

                                I mean, it sounds positive enough, but of course proof is in the pudding. I would actually recommend calling VUDU yourself, not to harass, as that solves nothing, but simply get your own ticket/incident number in the system.

                                This is the follow-up email (with incident number) I got after the call:

                                "We wanted to let you that we are aware of the issue regarding the SD redemption of the Batman: The Complete Animated Series (Bundle) [sd]. We are currently working on this issue and a resolution is pending. When one is identified, we will reach out to all customers's affected by this concern to advise you of the resolution. We apologize again for any inconvenience this may cause; but thank you for your understanding."

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