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I have a couple problems that need to be looked at.

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    I have a couple problems that need to be looked at.

    Hi. First off Merry Christmas. Alright, I bought my wife the Ferdinand 4K movie and it shows up as HD not UHD. Secondly I was watching the Final Destination movies the other day and noticed that the 5th one was SD only. I was looking back at my older purchase's and knowed that I redeemed it in HDX because I got the 3D package. It shows that I did redeem it in HDX on 7/15/2013. Can some one look into this for me? Thanks for your time

    Tony

    #2
    I also am miss season 7 of The Big Bang Theory. It was put into my account on 9/6/2018. I hope I dont have to go through all my movies to see which one are messed up. Thanks for helping.

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      #3
      I reviewed your account for these titles. You own Ferdinand in HDX, not UHD. You own Final Destination 5-Film Collection (Bundle) in SD, you did once have Final Destination 5 in HDX importing from UV. The Big Bang Theory Season 7 was importing from UV but is no longer. You will need to review you UV account to see what happened to your missing UV content.

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        #4
        Originally posted by godsey284@frontiernet.net View Post
        Hi. First off Merry Christmas. Alright, I bought my wife the Ferdinand 4K movie and it shows up as HD not UHD.
        I assume you got the 4K disc and redeemed the code here, right? Vudu doesn't even have Ferdinand in UHD at all, which is why your code would have only redeemed in HDX.

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          #5
          Can you tell me where to check the UV part of my account? No I did not redeem it here. Movies anywhere is the place I did.

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            #6
            Originally posted by godsey284@frontiernet.net View Post
            Can you tell me where to check the UV part of my account? No I did not redeem it here. Movies anywhere is the place I did.
            If the code was a UHD code and it redeemed 4K on MA (you can check this in your MA transactions), then it will only be HDX on Vudu until Vudu adds it in UHD, then it will import from MA to Vudu in UHD, but not until they added it here.

            As for the UV part, hover over your name on the top right, and click account settings and make sure your UV is still linked. You can also login at www.myuv.com and make sure the Final Destination and Big Bang Theory show HD there.

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              #7
              Unfortunately, for Ferdinand 4K, that code will always redeem HD no matter if redeemed in MA or another retailer that has UHD. This was released before Fox started differentiating their digital codes as being from 4K or BD so it knows if it should redeem UHD or HD. They didn't start doing that till around the time Predator (87) 4K was released. They have re-released some the prior 4Ks, since the change in digital codes redeeming UHD status, but it's not a guarantee that it will redeem UHD. Some are just repackaged codes from prior releases along with newer, updated codes, or they didn't bother to update the release with newer codes that do indicate it's from a 4K release.This particular title hasn't had a 4K re-release, so it will only have HD redemption, no matter the source. You will need to buy the 4K rights from a retailer that has it to sell.

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                #8
                I just looked and I am missing a lot of my Friday The 13th movies. I am going to stop buying movies for here until they figure out why my movies are missing. I'm glad that I never sold my DVDs and blu Ray's. I NEED TO FIND OUT WHO CAN FIX MY MOVIES. MOST OF MY MOVIES HAVE BEEN BOUGHT HERE OR REDEEMED HERE. I looked and all my accounts are still linked.

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                  #9
                  I went and un-linked everything that i could find and then linked it all back again. some of the shows have started showing back up again.

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