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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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4. Spiteful or inflammatory comments about other users or their comments
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6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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WRONG D+D Physical Disc Received.

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    #16
    Add me to the list of people who received the standard BD copy. I opened a support ticket on VUDU.

    Comment

      #17
      Please, let's all stay on topic so that the real issue is not lost in this thread. I hope to hear back from the Walmart team by end of day today.

      Comment

        #18
        Ok folks, if you haven't done so, please file a ticket with customer care for this issue. We will be giving refunds for these purchases, the disc is yours to keep. The refund process will remove the UHD digital copy from your account. If you still want the UHD D+D, you will need to repurchase the UHD D+D. The correct disc will now ship.

        Comment

          #19
          Originally posted by FelipeF View Post
          Ok folks, if you haven't done so, please file a ticket with customer care for this issue. We will be giving refunds for these purchases, the disc is yours to keep. The refund process will remove the UHD digital copy from your account. If you still want the UHD D+D, you will need to repurchase the UHD D+D. The correct disc will now ship.
          Problem is the UHD disc is now $7 more than it was at the time I ordered it.

          Comment

            #20
            Originally posted by awp69 View Post

            Problem is the UHD disc is now $7 more than it was at the time I ordered it.
            That's the real price of the UHD disc. The Blu-ray was linked to the UHD purchase in error, that was the issue, hence the lower price at that time.

            https://www.walmart.com/ip/Mary-Quee...Copy/888175737

            Comment

              #21

              Originally posted by FelipeF View Post

              That's the real price of the UHD disc. The Blu-ray was linked to the UHD purchase in error, that was the issue, hence the lower price at that time.

              https://www.walmart.com/ip/Mary-Quee...Copy/888175737
              But that is YOUR mistake not ours. So we shouldn?t have to pay more for your mistake.

              Comment

                #22
                Weights and measures would have a hay day with all of these kinds of mistakes.

                Comment

                  #23
                  Originally posted by awp69 View Post


                  But that is YOUR mistake not ours. So we shouldn?t have to pay more for your mistake.
                  That's true, a legitimate company like Walmart (Vudu) should let you have it at the price made in error. Any future purchases would be at the corrected price. I almost never buy D+Digital but that's just my two cents in this matter.

                  239 UHD
                  817 HDX
                  3 SD

                  Comment

                    #24
                    Originally posted by awp69 View Post


                    But that is YOUR mistake not ours. So we shouldn?t have to pay more for your mistake.
                    They could calltag the bluray. But you get to keep it for free. So sell the bluray at Bookoff and get the $7 for it. Or just redeem digital and get HD for free.

                    Can't have free movie and $7 discount.

                    Comment

                      #25
                      Put in my service ticket on the 28th.... still no response. Really enjoying VUDU's customer service. I already went out and bought the disc elsewhere.

                      Comment

                        #26
                        Same here. Except I put mine in on the 26th and haven't received input from service.

                        Comment

                          #27
                          A week later and still not a peep.... might just be my last D+D purchase.... this is utterly ridiculous.

                          Comment

                            #28
                            Originally posted by Balthazar2k4 View Post
                            A week later and still not a peep.... might just be my last D+D purchase.... this is utterly ridiculous.
                            I got an email from them yesterday. But after sending Vudu a description of issue along with photos of the shipping label, the movie, and the order details from my Vudu account they asked for more photos.

                            They knew new what I ordered. They knew the wrong item was sent. Heck I was the first person to report the issue.

                            Still not enough.

                            They want a packaging slip in addition to all of the above. There wasn?t a packaging slip either. More than half the time I don?t get packaging slips with my Walmart deliveries.

                            Still they also also want me open the sealed case and also include a picture of the physical disc.

                            Really seems silly. All this time. Admission of fault. Know who got from product. Photos to even confirm what they already know. And we still need more.

                            For aomthing thats a known issue and exactly which people refund should just be issued. Why waste their time and ours for something already documented.

                            Comment

                              #29
                              Yeah, all this is getting ridiculous.

                              I?ve had roughly $50 in Vudu credits come up invalid in the last week or so, they keep asking for the receipts, which I don?t have because it got wet and ruined.

                              And they still haven?t done a damn thing about the Get Smart full series codes that nobody can redeem.

                              I just want them to have the nerve to just come right out and tell us that they think we?re trying to screw them over.

                              I?m sick and tired of them refusing to do anything to help anyone who doesn?t have a video of themselves purchasing the products while holding a photo ID.

                              They basically call you a thief without having the nerve to actually use the words so you can?t complain about it.

                              I?ve basically told my friends that, as much as I love movies, not to buy me anything from them as gifts, because if anything goes wrong, they?ll give you the damned runaround for a week and a half spouting the same three lines of script.

                              I?d have a little more respect if they actually talked to us like human beings.

                              Comment

                                #30
                                Originally posted by Jesse Hicks View Post
                                Yeah, all this is getting ridiculous.

                                I?ve had roughly $50 in Vudu credits come up invalid in the last week or so, they keep asking for the receipts, which I don?t have because it got wet and ruined.

                                And they still haven?t done a damn thing about the Get Smart full series codes that nobody can redeem.

                                I just want them to have the nerve to just come right out and tell us that they think we?re trying to screw them over.

                                I?m sick and tired of them refusing to do anything to help anyone who doesn?t have a video of themselves purchasing the products while holding a photo ID.

                                They basically call you a thief without having the nerve to actually use the words so you can?t complain about it.

                                I?ve basically told my friends that, as much as I love movies, not to buy me anything from them as gifts, because if anything goes wrong, they?ll give you the damned runaround for a week and a half spouting the same three lines of script.

                                I?d have a little more respect if they actually talked to us like human beings.

                                Yeah iver done done the dance so many times I know what they want.

                                Ill havr to to post my email. Something to we know who had a problem. We?re issueing a refund. Thanks for everything you sent but me need more

                                Perhaps these things ALWAYS takes weeks even when you have the abundance of needless stuff they want is because they waste of this time researching and fixes things.

                                Oh oh there?s a problem here let me take care of that for you.
                                I buy higher level cars, clothes and stay and take more expensive trips not because I can, I?d rather save the money but I don?t like hassle, I want to be treated like. Person, and whatever happened to the cysonter is always right.

                                I didint get to nearly 3000 scamming you. If it tried you would have got me and shut me down.

                                I buy 3-5 movies a week.

                                There shoudl be understanding, compassion, ownership, and Expediancy. If a customer exceeds your expectations, you should provide them the same level of service.


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