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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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ONLINE INSTAWATCH OF "WE DIE YOUNG" - need fixing.

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    #1

    ONLINE INSTAWATCH OF "WE DIE YOUNG" - need fixing.

    Walmart sends email link after online purchase.

    Email link to VUDU asks you to ENTER CODE (see image) rather than adding to VUDU LIBRARY.

    Please fix?

    2019-03-15.png
    Tags: None
    #2
    Can you provide me with the order # for this purchase so I can look further into this, thanks.

    Comment

      #3
      I don't have the order number - this was sent to me via another online forum. However, we've seen this error before.
      Someone at VUDU must have an Walmart account. If they purchase this title online, they can easily recreate the issue.

      Comment

        #4
        If they are experiencing this issue, then it's best for them to submit a ticket with customer care so we can gather their details.

        Comment

          #5
          I mean - everyone who orders that title will get this error. The error is shown in the image. Perhaps content could take a peek at that title?

          Comment

            #6
            That's why we need their details to see if this is an account or content related issue. Having the content team look into this issue without any information would be counterproductive.

            Comment

              #7
              I simply suggest someone at VUDU purchase the title (I assume you have test Walmart-Vudu accounts for making real-world purchases/redemptions for testing purposes - to run tests of this nature)

              If you get the same error - it's a content problem. If you don't - it's a particular account only. I try to only bring up "global" issues - or I'd make a personal ticket. Once I've heard the issue reported in our online communities by multiple parties - we know we have a global issue.

              Comment

                #8
                FYI - this title seems to be fixed. Now you get an UNLOCK icon beneath the title, but clicking on that simply finishes the transaction. The same goes for the title VICE. It also shows the UNLOCK icon. Other titles purchased via IW simply say WATCH NOW. No idea why those two titles have the UNLOCK icons.

                Comment

                  #9
                  Originally posted by Rex Strother View Post
                  FYI - this title seems to be fixed. Now you get an UNLOCK icon beneath the title, but clicking on that simply finishes the transaction. The same goes for the title VICE. It also shows the UNLOCK icon. Other titles purchased via IW simply say WATCH NOW. No idea why those two titles have the UNLOCK icons.
                  Maybe VUDU is testing a way to save on license fees? If a consumer never clicks on "UNLOCK" a license may not be generated, which would mean no payment to the studio.

                  Not saying this is the case, but it could be a way to save on digital licenses that were otherwise generated, but never used (buyer doesn't want to sign up for VUDU, etc.).

                  Comment

                    #10
                    Gamescan - then why would only one of multiple IW titles in a purchase have UNLOCK? If you purchased an IW title and don't redeem immediately - they typically remind YOU via email that you have unredeemed movies waiting to be redeemed.

                    Comment

                      #11
                      Originally posted by Rex Strother View Post
                      Gamescan - then why would only one of multiple IW titles in a purchase have UNLOCK? If you purchased an IW title and don't redeem immediately - they typically remind YOU via email that you have unredeemed movies waiting to be redeemed.
                      It was just a guess about a possible test. You wouldn't roll something like this out wholesale w/o testing first. Picking a title that is lower profile/less likely to sell is a way to do it without a whole lot of churn.

                      Again, though, it's just a guess. It could also be a bug. I doubt VUDU is going to post here on the board about product plans.

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