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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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Now that Spectacular Spider-Man is HDX?

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    #1

    Now that Spectacular Spider-Man is HDX?

    Any chance for an upgrade for those of us who did the Walmart POP figures promotions that stated we would get HDX?
    Tags: None
    #2
    Thanks for the heads up.

    I just submitted a support ticket with VUDU about this issue. They absolutely should make this right for everyone that redeemed to receive SD-only quality. There were threads created about this gaffe, after the packaging stated that both seasons were redeemable in HDX for TWO separate Funko promotions spread out many months apart. I've kept my sealed Spidey Funko containing the offer terms, as well as the cash register receipt with the redemption code. It will be hard for them to deny an upgrade to HDX when people didn't get what the product clearly advertised.

    Felipe, thank you for contacting the studio to get the HDX encodes.

    Comment

      #3
      I hope they do upgrade it, because it was advertised as HDX. I tried buying another Funko with the promo today, and the offer could not be activated at the register, so they couldn't sell it to me. I really wanted these in HD, and now they're available, but require repurchase.

      Comment

        #4
        Well they upgraded the quality for the people that bought Batman The Animated series blu-ray and got SD at first when they redeemed their codes so I don't see why they wouldn't do the same for the people that bought these exclusive Walmart POP figures promising HDX.

        Comment

          #5
          FelipeF, can you look into this? Thank you

          Comment

            #6
            Originally posted by VuduAddict View Post
            FelipeF, can you look into this? Thank you
            Any word, Felipe?

            Comment

              #7
              A person on blu-ray.com said they contacted support and they got it upgraded, I contacted them and was told they can't do upgrades to which I pointed out they have done them in the past so they elevated my request but I haven't heard anything back yet.

              Comment

                #8
                Originally posted by Chedwiggen View Post
                A person on blu-ray.com said they contacted support and they got it upgraded, I contacted them and was told they can't do upgrades to which I pointed out they have done them in the past so they elevated my request but I haven't heard anything back yet.
                Not only did that person show provenance that VUDU provided them with the HD transfers, but it was a WEBSITE support submission that a VUDU CSR resolved a mere hour and a half after customer submission. That blew my mind, because I haven't experienced (or heard of anyone else experiencing) that kind of web-support turnaround time in years. Not to mention the fact that I submitted a web ticket AND called in to see if I could speed things along, only to have my web ticket upgraded and just sit in limbo ever since.

                How is it that there is such a massive time variance with how VUDU handles individual support tickets? This simply shouldn't happen, especially in this particular instance. If this isn't an open-and-shut case, I'm not sure what is. The terms of the offer were clearly not adhered to, and since VUDU now has the HD encodes they have an obligation to make this right. No customer should be made to wait for weeks / months until VUDU "gets around" to addressing something so simple / ethically obvious.

                Comment

                  #9
                  And as I wait for a response I get an e-mail saying they haven't heard from me so the matter has been solved. Guess I should relentlessly e-mail them every day about the problem.

                  Comment

                    #10
                    I'm happy to say my situation has been resolved. Thank you Vudu support.

                    Comment

                      #11
                      They need to get this taken care of for everyone else - especially those of us who have had support tickets open since immediately after both seasons went HDX a couple of weeks ago. I messaged them this morning again and have received......no response. This has been the case for the last 6-7 messages I've sent them across two open tickets for different issues. They just don't understand why good customer support matters. It's pathetic. You can't just not respond / ignore your customers when they have valid issues, especially when said issues are not the fault of the customer and are directly caused by VUDU themselves.

                      Comment

                        #12
                        Originally posted by Chedwiggen View Post
                        I'm happy to say my situation has been resolved. Thank you Vudu support.
                        Glad to hear! I contacted support just now, hoping for a fix too.

                        Comment

                          #13
                          Be persistent. FYI they asked me for photos of the packaging which I didn't have since I gave the figure to my nephew because I only wanted the code, I did send a photo of the back of the packaging I found online along with photos of my digital receipt showing the code, photo of the figure and a photo of my purchase history showing I got the seasons through the promo.

                          Comment

                            #14
                            Originally posted by Chedwiggen View Post
                            Be persistent. FYI they asked me for photos of the packaging which I didn't have since I gave the figure to my nephew because I only wanted the code, I did send a photo of the back of the packaging I found online along with photos of my digital receipt showing the code, photo of the figure and a photo of my purchase history showing I got the season through the promo.
                            Luckily I still had the packaging to show HDX advertisement, and customer support just e-mailed me to confirm that they've upgraded my seasons to HDX. Very fast response, thank you VUDU and everyone that helped address this issue.

                            Comment

                              #15
                              Glad to hear it. We're pulling for you Lou, hope you're next.

                              Comment

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