Now that Spectacular Spider-Man is HDX?

[Chedwiggen]

Any chance for an upgrade for those of us who did the Walmart POP figures promotions that stated we would get HDX?

[lou_493@yahoo.com]

Thanks for the heads up.

I just submitted a support ticket with VUDU about this issue. They absolutely should make this right for everyone that redeemed to receive SD-only quality. There were threads created about this gaffe, after the packaging stated that both seasons were redeemable in HDX for TWO separate Funko promotions spread out many months apart. I've kept my sealed Spidey Funko containing the offer terms, as well as the cash register receipt with the redemption code. It will be hard for them to deny an upgrade to HDX when people didn't get what the product clearly advertised.

Felipe, thank you for contacting the studio to get the HDX encodes.

[VuduAddict]

I hope they do upgrade it, because it was advertised as HDX. I tried buying another Funko with the promo today, and the offer could not be activated at the register, so they couldn't sell it to me. I really wanted these in HD, and now they're available, but require repurchase.

[Chedwiggen]

Well they upgraded the quality for the people that bought Batman The Animated series blu-ray and got SD at first when they redeemed their codes so I don't see why they wouldn't do the same for the people that bought these exclusive Walmart POP figures promising HDX.

[VuduAddict]

FelipeF, can you look into this? Thank you

[lou_493@yahoo.com]

FelipeF, can you look into this? Thank you

Any word, Felipe?

[Chedwiggen]

A person on blu-ray.com said they contacted support and they got it upgraded, I contacted them and was told they can't do upgrades to which I pointed out they have done them in the past so they elevated my request but I haven't heard anything back yet.

[lou_493@yahoo.com]

A person on blu-ray.com said they contacted support and they got it upgraded, I contacted them and was told they can't do upgrades to which I pointed out they have done them in the past so they elevated my request but I haven't heard anything back yet.

Not only did that person show provenance that VUDU provided them with the HD transfers, but it was a WEBSITE support submission that a VUDU CSR resolved a mere hour and a half after customer submission. That blew my mind, because I haven't experienced (or heard of anyone else experiencing) that kind of web-support turnaround time in years. Not to mention the fact that I submitted a web ticket AND called in to see if I could speed things along, only to have my web ticket upgraded and just sit in limbo ever since.

How is it that there is such a massive time variance with how VUDU handles individual support tickets? This simply shouldn't happen, especially in this particular instance. If this isn't an open-and-shut case, I'm not sure what is. The terms of the offer were clearly not adhered to, and since VUDU now has the HD encodes they have an obligation to make this right. No customer should be made to wait for weeks / months until VUDU "gets around" to addressing something so simple / ethically obvious.

[Chedwiggen]

And as I wait for a response I get an e-mail saying they haven't heard from me so the matter has been solved. Guess I should relentlessly e-mail them every day about the problem.

[Chedwiggen]

I'm happy to say my situation has been resolved. Thank you Vudu support.

[lou_493@yahoo.com]

They need to get this taken care of for everyone else - especially those of us who have had support tickets open since immediately after both seasons went HDX a couple of weeks ago. I messaged them this morning again and have received......no response. This has been the case for the last 6-7 messages I've sent them across two open tickets for different issues. They just don't understand why good customer support matters. It's pathetic. You can't just not respond / ignore your customers when they have valid issues, especially when said issues are not the fault of the customer and are directly caused by VUDU themselves.

[VuduAddict]

I'm happy to say my situation has been resolved. Thank you Vudu support.

Glad to hear! I contacted support just now, hoping for a fix too.

[Chedwiggen]

Be persistent. FYI they asked me for photos of the packaging which I didn't have since I gave the figure to my nephew because I only wanted the code, I did send a photo of the back of the packaging I found online along with photos of my digital receipt showing the code, photo of the figure and a photo of my purchase history showing I got the seasons through the promo.

[VuduAddict]

Be persistent. FYI they asked me for photos of the packaging which I didn't have since I gave the figure to my nephew because I only wanted the code, I did send a photo of the back of the packaging I found online along with photos of my digital receipt showing the code, photo of the figure and a photo of my purchase history showing I got the season through the promo.

Luckily I still had the packaging to show HDX advertisement, and customer support just e-mailed me to confirm that they've upgraded my seasons to HDX. Very fast response, thank you VUDU and everyone that helped address this issue.

[Chedwiggen]

Glad to hear it. We're pulling for you Lou, hope you're next.