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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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VUDU's Customer Service Going Down Hill

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    #16
    Re: VUDU's Customer Service Going Down Hill

    Originally posted by dunnvudu View Post
    I have a simliar request that's been waiting for almost 2 weeks. Hopefully, it will be looked at soon.
    Yeah I've got an open ticket since 3/28. Sent them pics of DVD and receipt, a screenshot of the receipt in the walmart app where it even says it comes with digital and the last few answers I got were that it was sent up the chain and they would contact me when they have an answer.

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      #17
      Re: VUDU's Customer Service Going Down Hill

      Yeah, they barley answer tickets for me now. I called yesterday regarding an issue I had where my 4 film daniel craig combo redeemed as the 3 film combo. The guy on the phone said he was refreshing the UV link to try to fix it. It didn't work. He said he would send me an email with more information, but I never received anything.

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        #18
        Re: VUDU's Customer Service Going Down Hill

        Originally posted by tkdkid717 View Post
        Yeah, they barley answer tickets for me now. I called yesterday regarding an issue I had where my 4 film daniel craig combo redeemed as the 3 film combo. The guy on the phone said he was refreshing the UV link to try to fix it. It didn't work. He said he would send me an email with more information, but I never received anything.
        Hopefully you keep calling until they fix it. I hate when something goes wrong on the their part and they act dumb, or act as thought I've done something wrong. It's this way with other companies, not just Vudu.

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          #19
          Re: VUDU's Customer Service Going Down Hill

          Originally posted by JJPlayer View Post
          I used to rave about how good VUDU's customer service was. In the past, whenever I emailed support, I would receive a response within 24 hours. Not any more. I've emailed support twice in the past 7 days, and all I've received is the automated reply stating that my email is important to them and that I would receive a reply shortly. Well, apparently it's not important enough, as it's been close to a week and I still haven't received a response to my original email. All I'm asking is to delete a few movies from My VUDU library. Anyone else experiencing the same?

          I had an open ticket about a movie I redeemed in March not being added to my library. After several months and getting the exact some stock message about it being passed up to a higher investigative chain and to be patient I opened another one up to ask what was going on, since something like this happened before and it turned out it was sent to the wrong department and wasn't actually being investigated. I got the same stock message back then a few weeks later they were both closed without any response or being resolved.
          I called the number and was given a new code so I thought it was resolved, but the code doesn't seem to work.

          Comment

            #20
            Re: VUDU's Customer Service Going Down Hill

            Personally I think Vudu's customer service is above average & actually pretty good in contrast to other companies. I would suggest calling customer service because they can handle title deletions once you get a rep on the phone. BTW a simple google search for:"Vudu Customer Service Phone Number" isn't so difficult to do & produces a valid method of contacting their customer service reps. I'll never understand how in the age of information people can "search everywhere" & not find something anywhere that I was able to I find in a 2 second google search... Laziness NEVER prospers js

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              #21
              Re: VUDU's Customer Service Going Down Hill

              I've had two problems escalated to the content team to handle. Just changing two regular editions to the director's cuts as they should be. Can't get it done. One of them has been sitting there for weeks.

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