VUDU TO BE ACQUIRED BY FANDANGO

[jeremymc7]

Well, joy. I've purchased about 50 movies disc to digital in the past month, alone-most via blu-ray, but some via DVD-and about 40% don't have the Movies Anywhere logo.

That's about 6 weeks worth of purchases that aren't under Movies Anywhere.

I've got 619 films, and 28 television seasons. About 40% of my blu-ray collection is available at just the touch of a remote button. If I lose a good chunk of these, I'm going to severely ticked. I was born with a congenital bone disease, and I can go a month or more at a time on bed rest, so I can't get up to switch out a blu-ray.

I've spent a good amount converting, and I know that some of you have spent a lot more than I have. And I'd spend a lot more if films on boutique labels like Criterion or Warner Archive could be added, and I had assurances that they weren't just going to disappear.

This is going to be a wait and see situation.

However, FandangoNOW has movies that aren't MoviesAnywhere too.

The likelihood is that both collections will be merged.

But we'll have to see.

[william92371]

Well, joy. I've purchased about 50 movies disc to digital in the past month, alone-most via blu-ray, but some via DVD-and about 40% don't have the Movies Anywhere logo.

Marathon Man, The Conspirator, The Lincoln Lawyer, Terms of Endearment, Catch Me If You Can, The Curious Case of Benjamin Button, Collateral, High Noon, Little Caesar, Letters From Iwo Jima, Flags of Our Fathers, Shutter Island, Mulholland Drive, Amistad, Enemy At the Gates, The Odd Couple, Rosemary's Baby, City of God, All is Lost, Almost Famous, Days of Thunder, 3 Days of the Condor, Hero, Once Upon a Time in the West, The Master, Revolutionary Road, Ordinary People, Clear and Present Danger, True Lies, Patriot Games, The Sum of All Fears, Hunt For Red October, Reservoir Dogs, The Fighter, There Will Be Blood, Kill Bill vols 1 and 2, Le Mepris, Wings, Hugo, Good Will Hunting, The Untouchables....

That's about 6 weeks worth of purchases that aren't under Movies Anywhere.

I've got 619 films, and 28 television seasons. About 40% of my blu-ray collection is available at just the touch of a remote button. If I lose a good chunk of these, I'm going to severely ticked. I was born with a congenital bone disease, and I can go a month or more at a time on bed rest, so I can't get up to switch out a blu-ray.

I've spent a good amount converting, and I know that some of you have spent a lot more than I have. And I'd spend a lot more if films on boutique labels like Criterion or Warner Archive could be added, and I had assurances that they weren't just going to disappear.

[seezar]

There was a clear and defined window to fix issues with UV before things severed. Multiple emails were sent out. I spent a fair amount of time resolving issues with them.

Once things closed that was it. There was nothing no one could do after that.

Fandango wasn't going to gift titles that it didn't clearly show rights to.

Not that they potentially weren't the weak link in getting issues resolved between UV and then. When things started to ramp to a close between them I've sure staff on both sides were less than motivated to resolve issues and were overloaded as well.

I've used FandangoNOW chat many times to resolve issues with UV and they were always attentive and prompt.

A buddy of mine had his FandangoNow account connected to UV when UV was shutting down. All his UV movies at that time were showing in his FandangoNow library (under the ultraviolet section). Things were fine at that point. Shortly after FandangoNow at a later date moved the ultraviolet section into the FandangoNow library he lost about 300 movies. He reached out to FandangoNow and they basically told him sorry there is nothing they will do since the movies werent purchased at FandangoNow.

Here was their response:

Thank you for your previous contact and your interest in FandangoNOW.

After further investigation, these titles where not purchased directly from FandangoNOW, but through a 3rd party retailer. These titles appears to be Ultraviolet purchases, Ultraviolet has since sunset and all instructions provided by Ultraviolet regarding title transfers have been completed.
.
Though we are sorry to hear that you were displeased with your experience, we are not able to grant your request.

Again, we apologize for the issue. Thank you for your patience and understanding

We hope this information helps and thank you for making FandangoNOW your choice for online movie streaming!

[MaskedMan]

When UV up and running the majority of the titles listed on FandangoNow in the UV section wouldn't play, the content isn't available it said. Once the merge happen ALL titles now play without any troubles. So if the title is missing it probably didn't play in the first place so there isn't any reason to keep it around, or miss it.

[jeremymc7]

There was a clear and defined window to fix issues with UV before things severed. Multiple emails were sent out. I spent a fair amount of time resolving issues with them.

Once things closed that was it. There was nothing no one could do after that.

Fandango wasn't going to gift titles that it didn't clearly show rights to.

Not that they potentially weren't the weak link in getting issues resolved between UV and then. When things started to ramp to a close between them I've sure staff on both sides were less than motivated to resolve issues and were overloaded as well.

I've used FandangoNOW chat many times to resolve issues with UV and they were always attentive and prompt.

[boogiedownvudu]

that sucks, that response felt somewhat snarky

[RayDyer]

Remember when FandangoNow and Vudu promised that if you keep your UV Library linked after UV closed, that all your UV movies will be transferred over/added to your library? Well, many movies didn't transfer for FandangoNOW and disappeared after FandangoNOW finished their merge. When I opened a FangandoNow ticket asking them to check on my missing movies, this was the response I received. On Vudu, I didn't lose any movies after UV closed. Go VUDU!!!

----------------------------------------------------
Dear XXXXX,

Thank you for your previous contact and your interest in FandangoNOW.

We understand that you are no longer able to see your movies purchased through UltraViolet in your FandangoNow library. We would like to take this time to provide you with an explanation. FandangoNow is no longer in association with UltraViolet. Therefore, any titles purchased through UltraViolet will only be available on the UltraViolet application. We apologize for any inconvenience this may cause.

We hope this information helps and thank you for making FandangoNOW your choice for online movie streaming!

Best regards,

XXXXXX
FandangoNOW Customer Support
www.fandangoNOW.com
---------------------------------------------------------

Oh, wow.

That's pretty definitively terrible customer service. That answer ignores all of the public statements that came before the closure and the reality through all other sellers.

Good grief...

[TestDrvr]

Remember when FandangoNow and Vudu promised that if you keep your UV Library linked after UV closed, that all your UV movies will be transferred over/added to your library? Well, many movies didn't transfer for FandangoNOW and disappeared after FandangoNOW finished their merge. When I opened a FangandoNow ticket asking them to check on my missing movies, this was the response I received. On Vudu, I didn't lose any movies after UV closed. Go VUDU!!!

----------------------------------------------------
Dear XXXXX,

Thank you for your previous contact and your interest in FandangoNOW.

We understand that you are no longer able to see your movies purchased through UltraViolet in your FandangoNow library. We would like to take this time to provide you with an explanation. FandangoNow is no longer in association with UltraViolet. Therefore, any titles purchased through UltraViolet will only be available on the UltraViolet application. We apologize for any inconvenience this may cause.

We hope this information helps and thank you for making FandangoNOW your choice for online movie streaming!

Best regards,

XXXXXX
FandangoNOW Customer Support
www.fandangoNOW.com
---------------------------------------------------------

[Morac]

I am very worried about this purchase as Fandango's support and technical skills have always been problematic. I've had this banner stuck on my FandangoNow page ever since the MGo merger. I previously merged my MGO and FandangoNow accounts, but when I ran into a problem where FandangoNow stopped working on my Roku and one of their support team "unmerged" them to try to fix it (it did not) and the banner came back, but the button no longer did anything. I tried to get this fixed, but was told that there is no way to "unmerge" the accounts (basically they claimed what the prior support agent did was impossible) so there is nothing to fix. At some point I just ad-blocked the banner because no one at Fandango could figure out how to get rid of it.

I'm hoping that if at least one positive thing comes about from this it's that Fandango's web site will finally be fixed.

fandangonow.png

[lujan]

I'm curious, too. Some of us paid no attention to FandangoNow until this acquisition (or, in my case, about 30 days prior, just by happenstance).

Whom did they buy previously? What happened?

Personally, I didn't realize that FandangoNow was big enough to have ever bought anyone before, but I'll freely admit that's my own error. Obviously, they're big enough to buy Vudu...

It used to be MGo before it was purchased by Fandango and changed to FandangoNow. I bought a few titles when it was MGo.

430 UHD
764 HDX
3 SD

[RayDyer]

consider what happened to every other site and service fandangonow acquired:

I'm curious, too. Some of us paid no attention to FandangoNow until this acquisition (or, in my case, about 30 days prior, just by happenstance).

Whom did they buy previously? What happened?

Personally, I didn't realize that FandangoNow was big enough to have ever bought anyone before, but I'll freely admit that's my own error. Obviously, they're big enough to buy Vudu...

[MaskedMan]

I was never on MGo forum, nor a Fandango forum either, so I wouldn't know what happened to them.

[quackman]

consider what happened to every other site and service fandangonow acquired:

What's the punchline? I assume FandangoNow gobbled them up into their own website?

[pasalott]

How will Fandango survive when nobody will likely step foot into a movie theater until there is a vaccine for the Corona virus? Then again, maybe that is why they are acquiring Vudu.

[morfiend]

So what happens to this website?

consider what happened to every other site and service fandangonow acquired: