What is going on with Instawatch movies dissapearing

[diamond204]

This was a violation of our constitutional rights!

I feel violated and victimized by Vudu and Fandango's actions today. They have no legal right to steal content from me or from any of us. All of my movies have been paid for. This is not right.

If you want to get more upset read Vudu's terms and conditions. You can't sue them. Can't form a class action lawsuit either. Arbitration only. Single party arbitration. Probably easier to fight a case against the California Supreme Court that made this possible and stripped consumers of their only viable ways to go after companies ripping people off. It would have been far more fair to consumers to put a cap on Class Action lawsuit awards than to strip them away entirely.

[lujan]

I keep an excel sheet as well. I also noticed a few titles missing - I rarely buy instawatch - usually buy directly from Vudu so those seem to be safe - its the instawatch ones that seems to be missing - but not all of them.

I had bad luck with Instawatch since the very beginning and I don't like to shop at Walmart so I didn't do Instawatch. I also never bought Instawatch from individuals or companies so I didn't lose any movies.

462 UHD
761 HDX
4 SD

[Savio]

I keep an excel sheet as well. I also noticed a few titles missing - I rarely buy instawatch - usually buy directly from Vudu so those seem to be safe - its the instawatch ones that seems to be missing - but not all of them.

[monsterdad]

I’m always amazed how people know how many movies change from there account on a day to day basis. Let alone which specific titles they are.

I’ve got Close to 3,000 titles in my Vudu account and typically, well prior to the pandemic when new major titles were still being released, I add at least one title week if not several a week. Some added my purchase, some digital code redemption, some Instawatch, etc. if I was going to be able to track every movie in my account it would require more effort than my taxes, which are WAY more complicated than 99% of the population.

Some of us just have good memories. I know what movies are on my bookshelf, and I know what movies are in my vudu collection. Like lyrics to a song you just don't forget. Today, I was disappointed because while I have a large collection, it's not as large as yours. Losing 41 movie titles is something I can see and feel. I'm on vudu almost daily. I don't pay for cable, netflix or disney. I'd rather spend money on content I own and don't have to pay monthly fees for. I'm very upset by what Vudu and Fandango did today.

[monsterdad]

This was a violation of our constitutional rights!

I have the right to be secure in my possessions. Vudu and Fandango have no right to take owned digital movie copies from my library which I paid money for without any warning or warrant.

Today, Vudu and Fandango stole over 41 movies from my library without any communication. Vudu and Fandango sent an email this afternoon promising my library was not going to be affected by their merge, but I lost over 41 titles.

Had I bought dvd's or blu ray discs from a Good Will store, from Craigslist, or from FaceBook Market place, they'd have no right to enter my home and take them from my living room. Neither do they have any right to remove content from my library without a warrant. I paid money for my movies.

I have literally spent hundreds of dollars this year alone in purchases made directly from Vudu with my credit card information they hold on file, including theater releases. If they do not provide restitution they will lose one of their biggest customers. I will revoke permission for them to hold my credit card, and I will never buy another movie on Vudu again. This is wrong!

I feel violated and victimized by Vudu and Fandango's actions today. They have no legal right to steal content from me or from any of us. All of my movies have been paid for. This is not right.

[jeremymc7]

Sigh.

[jeremymc7]

I've kept an Excel spreadsheet for many years so that's how I keep track of them.

462 UHD
761 HDX
4 SD

I know that’s how many due. But to log each individual one is just too much time, with everything else you have to do for life, just seems like too much work. Let alone tracing back which ones are missing is even more work.

A few movies missing here or there is just too much time and effort, at least with everything else I personally have to do. I’m better off spending that time with my investments.

The only thing that I do is when these changes are announced and until they are completed and **** down I take a high level snapshot of total movies.

For example when UltraViolet when went. I had no real issues with Vudu or all my other UV providers, except one. The snapshot the day before UV went down and the day after my Kaleidescape Strato decreased by 108 movies. I provided this information to Kaleidescape and they were able to repopulate all but one, which was a demo title and not an actual movie. It took them two attempts as he first attempt only for back 80%.

[lujan]

I’m always amazed how people know how many movies change from there account on a day to day basis. Let alone which specific titles they are.

I’ve got Close to 3,000 titles in my Vudu account and typically, well prior to the pandemic when new major titles were still being released, I add at least one title week if not several a week. Some added my purchase, some digital code redemption, some Instawatch, etc. if I was going to be able to track every movie in my account it would require more effort than my taxes, which are WAY more complicated than 99% of the population.

I've kept an Excel spreadsheet for many years so that's how I keep track of them.

462 UHD
761 HDX
4 SD

[jeremymc7]

I’m always amazed how people know how many movies change from there account on a day to day basis. Let alone which specific titles they are.

I’ve got Close to 3,000 titles in my Vudu account and typically, well prior to the pandemic when new major titles were still being released, I add at least one title week if not several a week. Some added my purchase, some digital code redemption, some Instawatch, etc. if I was going to be able to track every movie in my account it would require more effort than my taxes, which are WAY more complicated than 99% of the population.

[bestquality]

If you have access to the Walmart account you bought discs on I'm sure Vudu will address it for you. If you've lost access I would take that up with Walmart to get the receipts, then take them to Vudu. If they don't rectify it you can take it to small claims court or if it's a large amount the terms say you're stuck with binding arbitration. I'm pretty sure small claims and abritration are going to require some kind of proof of ownership though. Forget about civil or criminal charges, that's just dumb.

[Frank_Jaeger]

Even if someone did get instawatch titles from and outside source vudu broke the law removing titles. Disney sued redbox for selling codes from titles they bought to rent out. The court ruled RedBox was fully and legally allowed to so by first sale doctrine. The same can be said here, vudu could be facing civil and criminal charges.

Oh, here we go with the Google Law Degree.

"Even if someone did get instawatch titles from and outside source"

I'm not a lawyer, but I'd imagine something in the ToS says you can't do that. I'm not sure what the issue is since none of IW titles disappeared, but it sounds like people have figured out that they're cracking down on people who bought IW titles from others. I'd bet if anyone challenged people with missing titles here on where they got the titles, they'd say they lost the receipt, don't have the disc anymore etc when they really mean they bought it somewhere or from someone or traded for it.

[Blurayfan]

Even if someone did get instawatch titles from and outside source vudu broke the law removing titles. Disney sued redbox for selling codes from titles they bought to rent out. The court ruled RedBox was fully and legally allowed to so by first sale doctrine. The same can be said here, vudu could be facing civil and criminal charges.

[TENIME]

I'm missing 9 movies, I'm just not sure which. This offers some explanation, but is still horsesh**. I paid for those. No, I don't have receipts anymore, or even all the discs. You just stole my money, Vudu. Give them back.

[Chedwiggen]

Should we be ok if our Walmart and vudu accounts have the same e-mail and we didn't get instawatch from a secondary source?

[Wasteland]

Actually, they did do that. They have been requiring people to link their accounts for about a month now I think. People have been talking about it over on Reddit for a while.

I had to fix my accounts a month or so ago, when I bought 2 disc, they went into a new account, but were the same email but two different accounts. Vudu support fixed the titles, then sent me a link to "merge" the accounts, but the link always threw back an error message saying to try again later. After two weeks I gave up. Now, when they "fixed" my issue, that should have also fixed the issue when my uncle gave me his link to redeem John Wick 3 months ago, if not longer, since he doesn't use digital. I guess I can't complain since I didn't buy it myself, but still.