Why can't I watch Captain America: Civil War that I preordered? I preordered because of Facebook constantly telling me that if preordered, I would get a $5 credit. So here I have been counting down the hours tonight to watch. And when it's time, it still says preordered!?!?! I'm not happy. My friend says he could just buy it now, if he wanted to. So its for sale now, but the people that preordered still have to wait. What the hell?
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The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.
Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.
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The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.
Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.
Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:
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3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.
Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.
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1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.
Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.
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Why can't I watch my Captain America Civil War preorder?
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Re: Why can't I watch my Captain America Civil War preorder?
The problem with pre-ordering movies is when the movie is made available your pre-order still hasn't processed so here I am staying up late to watch the movie I preordered early only to have to wait, while others who didn't pre-order the film can just watch it right now. Can I cancel my pre-order? Of course, but then I miss out on the $5 credit offered with my pre-order. Any plans to fix this flawed system Vudu?
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Re: Why can't I watch my Captain America Civil War preorder?
Same here. I have not seen a $5 credit show up on my account either for pre-ordering Captain America Civil War, which I did see the movie show up on 9.2.16., plus I have X-Men Apocalypse on pre-order as well for which I am supposed to get another $5 credit. Plus, I have received another email detailing $5 credits for pre-ordering Warcraft and The Legend of Tarzan. I am interested in all of these but the credit for the first one didn't drop. I tried to go back and find the original email but I can't find it to see the details.
I did notice that the $5 credit for X-Men Apocalypse states that it shows up like 3 days after the movie is released on Digital HD. Based on that, I figured the $5 credit for Captain America CW would show up today but nothing yet. Once again, I assume I deleted the original Vudu email for CA CW and the $5 credit details.
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Re: Why can't I watch my Captain America Civil War preorder?
Originally posted by awarlock View PostSame here. I have not seen a $5 credit show up on my account either for pre-ordering Captain America Civil War, which I did see the movie show up on 9.2.16., plus I have X-Men Apocalypse on pre-order as well for which I am supposed to get another $5 credit. Plus, I have received another email detailing $5 credits for pre-ordering Warcraft and The Legend of Tarzan. I am interested in all of these but the credit for the first one didn't drop. I tried to go back and find the original email but I can't find it to see the details.
I did notice that the $5 credit for X-Men Apocalypse states that it shows up like 3 days after the movie is released on Digital HD. Based on that, I figured the $5 credit for Captain America CW would show up today but nothing yet. Once again, I assume I deleted the original Vudu email for CA CW and the $5 credit details.
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Re: Why can't I watch my Captain America Civil War preorder?
Originally posted by DonnyP View PostCheck your PMs, please. I can look into this for you.
As stated, I don't have the original Vudu email that spelled out the details. Maybe I am just not giving it enough time for the credit to show up.
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Re: Why can't I watch my Captain America Civil War preorder?
Originally posted by DonnyP View PostThe $5.00 Credits were sent in an E-mail on Saturday morning. You should have received it then. As I said, if you PM me your E-mail, I can check on our end as well.
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