Announcement

Collapse

Fandango at Home Forum Guidelines

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango ... See more
See more
See less

Why can't I watch my Captain America Civil War preorder?

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    Why can't I watch my Captain America Civil War preorder?

    Why can't I watch Captain America: Civil War that I preordered? I preordered because of Facebook constantly telling me that if preordered, I would get a $5 credit. So here I have been counting down the hours tonight to watch. And when it's time, it still says preordered!?!?! I'm not happy. My friend says he could just buy it now, if he wanted to. So its for sale now, but the people that preordered still have to wait. What the hell?

    #2
    Re: Why can't I watch my Captain America Civil War preorder?

    The problem with pre-ordering movies is when the movie is made available your pre-order still hasn't processed so here I am staying up late to watch the movie I preordered early only to have to wait, while others who didn't pre-order the film can just watch it right now. Can I cancel my pre-order? Of course, but then I miss out on the $5 credit offered with my pre-order. Any plans to fix this flawed system Vudu?

    Comment


      #3
      Re: Why can't I watch my Captain America Civil War preorder?

      I watched mine at 9:01PM pacific time Thur and had no issues.

      Comment


        #4
        Re: Why can't I watch my Captain America Civil War preorder?

        What was the offer again specifically? I pre-ordered this and I don't see a 5.00 credit?

        Comment


          #5
          Re: Why can't I watch my Captain America Civil War preorder?

          Same here. I have not seen a $5 credit show up on my account either for pre-ordering Captain America Civil War, which I did see the movie show up on 9.2.16., plus I have X-Men Apocalypse on pre-order as well for which I am supposed to get another $5 credit. Plus, I have received another email detailing $5 credits for pre-ordering Warcraft and The Legend of Tarzan. I am interested in all of these but the credit for the first one didn't drop. I tried to go back and find the original email but I can't find it to see the details.

          I did notice that the $5 credit for X-Men Apocalypse states that it shows up like 3 days after the movie is released on Digital HD. Based on that, I figured the $5 credit for Captain America CW would show up today but nothing yet. Once again, I assume I deleted the original Vudu email for CA CW and the $5 credit details.

          Comment


            #6
            Re: Why can't I watch my Captain America Civil War preorder?

            Originally posted by awarlock View Post
            Same here. I have not seen a $5 credit show up on my account either for pre-ordering Captain America Civil War, which I did see the movie show up on 9.2.16., plus I have X-Men Apocalypse on pre-order as well for which I am supposed to get another $5 credit. Plus, I have received another email detailing $5 credits for pre-ordering Warcraft and The Legend of Tarzan. I am interested in all of these but the credit for the first one didn't drop. I tried to go back and find the original email but I can't find it to see the details.

            I did notice that the $5 credit for X-Men Apocalypse states that it shows up like 3 days after the movie is released on Digital HD. Based on that, I figured the $5 credit for Captain America CW would show up today but nothing yet. Once again, I assume I deleted the original Vudu email for CA CW and the $5 credit details.
            Check your PMs, please. I can look into this for you.

            Comment


              #7
              Re: Why can't I watch my Captain America Civil War preorder?

              Originally posted by DonnyP View Post
              Check your PMs, please. I can look into this for you.
              I submitted a support ticket. Checked again today and I still do not see the $5 Promotional Credit on my account for the Captain America Civil War Pre-Order. I also pre-ordered X-Men Apocalypse which drops this Friday 9.9.2016 and the $5 Promotional Credit for that title does not get issued until the 9.12.2016.

              As stated, I don't have the original Vudu email that spelled out the details. Maybe I am just not giving it enough time for the credit to show up.

              Comment


                #8
                Re: Why can't I watch my Captain America Civil War preorder?

                The $5.00 Credits were sent in an E-mail on Saturday morning. You should have received it then. As I said, if you PM me your E-mail, I can check on our end as well.

                Comment


                  #9
                  Re: Why can't I watch my Captain America Civil War preorder?

                  Originally posted by DonnyP View Post
                  The $5.00 Credits were sent in an E-mail on Saturday morning. You should have received it then. As I said, if you PM me your E-mail, I can check on our end as well.
                  Thanks Donny for taking care of this!! $5 has now been applied to my account. Turned out to be an issue on my end when my email account maxed out on my end. My ISP supplies an online email account that mirrors/backups the email account on my computer and when it maxes out I do not receive any further emails even though I may have been retrieving the emails on my computer up to the point that the online account maxed out. Anyway, deleted all emails online so I could begin receiving new emails again and Vudu/Donny resent the $5 credit that was actually sent but was blocked by my ISP.

                  Comment

                  Working...