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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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SUPERINTELIGENCE Audio Description Can Not Be Turned Off [Finally fixed]

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    SUPERINTELIGENCE Audio Description Can Not Be Turned Off [Finally fixed]

    Please provide the proper encode or give us the option to disable running audio description for this title.
    Affects UHD.
    HDX is fine.
    Please fix this.

    #2
    Interesting.

    It's MA, did you check UHD at another streaming retailer to see if they have have the same release?

    Comment


      #3
      Originally posted by jeremymc7 View Post
      It's MA, did you check UHD at another streaming retailer to see if they have have the same release?
      Yes, it plays just fine on the MA app.
      This is a VUDU issue.
      As I stated in the OP, there is no "language" selection switch for this title. That is where "AD" would be turned off.
      This seems to be a reoccurring issue with HBO original titles. The last one I noticed with this problem was KIMI, which was fixed.
      They need to add the toggle switch.

      Comment


        #4
        Is Vudu going to do anything to fix this issue?
        I now have a CS ticket referencing this problem:
        # 00743453
        Of course, the only reply was the standard canned response.


        Comment


          #5
          Still not fixed.
          Can we get the proper version please?
          Movie is unwatchable as is.

          Comment


            #6
            9 months this has been broken.
            Please get the proper encode WITHOUT the Audio Description.

            Does anyone from Vudu even monitor these forums anymore?

            Comment


              #7
              I still see FelipeF on regularly. But I don’t see many responses these days. I also rarely ever see any other staffers who used to chime in occasionally.

              Comment


                #8
                FelipeF - can you ask them to look into getting a corrected UHD encode for this film?

                Comment


                  #9
                  I have e-mailed my contact at Vudu and asked him to look into this for you guys.

                  Comment


                    #10
                    On what devices are you guys experiencing this issue on?

                    Comment


                      #11
                      Originally posted by FelipeF View Post
                      On what devices are you guys experiencing this issue on?
                      LG OLED

                      This is the same issue that KIMI had (another HBO film).

                      We need the proper encode WITHOUT the Audio description
                      OR
                      The "language" switch added to the bottom of the movie page that allows "AD" to be unselected

                      Comment


                        #12
                        Notified the content team about this issue, thanks.

                        Comment


                          #13
                          Originally posted by FelipeF View Post
                          Notified the content team about this issue, thanks.
                          That's great, are they actually going to do something about this?
                          Vudu has had the incorrect version of this title for a year.
                          Three months since I brought this up.
                          Is it really that difficult to provide customers with what they paid for?

                          Comment


                            #14
                            STILL not fixed.

                            Comment


                              #15
                              FelipeF
                              It's been 4 months since I started this thread, and 2 months since you told me this would be looked at.
                              Nothing has changed. It still plays the audio description.
                              What will it take to get the version of this movie that we paid for?

                              Comment

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