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The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

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Chromecast Ultra with 4k / HDR / Dolby Vision support !!

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  • 4kcinema
    replied
    ...

    Leave a comment:


  • SinGA
    replied
    Originally posted by ryanmcv View Post

    Glad to hear that it's not just me. I opened a Vudu support ticket and their response was to have me power-cycle the CCU, which of course I've tried multiple times with no success. Hopefully Jake or another Vudu engineer can chime in.

    If needed, my support case # is 171219-001356
    I opened a case too.

    The problem is still occurring for me, even after power cycling the CCU. Other titles have no problem sending UHD/DV signal, it seems to be all the titles I redeemed this week.

    Leave a comment:


  • ryanmcv
    replied
    Originally posted by SinGA View Post

    I am having the same problem with some of those very same titles playing UHD over my CCU. Dunkirk, Lego Ninjago, and Dark Knight Trilogy... but I have no problem with other titles. Vudu app shows me as owning UHD, but when I hit play, HDX is sent.
    Glad to hear that it's not just me. I opened a Vudu support ticket and their response was to have me power-cycle the CCU, which of course I've tried multiple times with no success. Hopefully Jake or another Vudu engineer can chime in.

    If needed, my support case # is 171219-001356

    Leave a comment:


  • SinGA
    replied
    Originally posted by djhitman303 View Post
    How is the fast forward/rewind control with a phone? is it difficult to use?

    There pretty much is no fast forward or rewind with the phone. Wish that did exist, but all you get is the slider with your finger, which of course is not a ff or rw.

    Leave a comment:


  • SinGA
    replied
    Originally posted by ryanmcv View Post
    Are there certain titles that are not eligible to be streamed in UHD via Chromecast Ultra? For example, I own the following recently-released UHD titles:
    • Dunkirk
    • Inception
    • It (2017)
    • The Lego Ninjago Movie
    • The Mummy (2017)
    No matter what device I cast from (iPhone, iPad, Chrome via Windows laptop), all of these titles will only stream in HDX on my CC Ultra. I am 100% positive I own them all in UHD quality. All of my older UHD titles seem to play in UHD on CC Ultra just fine. It seems like it's only these very recent UHD releases that refuse to play in UHD on the CC Ultra. There certainly might be more that don't work, but this is what I've noticed so far.

    Am I doing something wrong? Or is there another reason why these titles won't play in UHD on Chromecast Ultra?
    I am having the same problem with some of those very same titles playing UHD over my CCU. Dunkirk, Lego Ninjago, and Dark Knight Trilogy... but I have no problem with other titles. Vudu app shows me as owning UHD, but when I hit play, HDX is sent.

    Leave a comment:


  • ryanmcv
    replied
    Are there certain titles that are not eligible to be streamed in UHD via Chromecast Ultra? For example, I own the following recently-released UHD titles:
    • Dunkirk
    • Inception
    • It (2017)
    • The Lego Ninjago Movie
    • The Mummy (2017)
    No matter what device I cast from (iPhone, iPad, Chrome via Windows laptop), all of these titles will only stream in HDX on my CC Ultra. I am 100% positive I own them all in UHD quality. All of my older UHD titles seem to play in UHD on CC Ultra just fine. It seems like it's only these very recent UHD releases that refuse to play in UHD on the CC Ultra. There certainly might be more that don't work, but this is what I've noticed so far.

    Am I doing something wrong? Or is there another reason why these titles won't play in UHD on Chromecast Ultra?

    Leave a comment:


  • SinGA
    replied
    Originally posted by SinGA View Post

    I see CCU v1.29x just went beta, maybe this is the one???
    I just got the Dolby Vision update for my Yamaha receiver today and I am ever so happy to report that Dolby Vision FINALLLLLLLLY works properly with the Vudu app -> Chromecast Ultra -> Yamaha AVR -> my TV !!!

    I can finally watch UHD titles on Vudu!!! Merry Christmas! lol

    Leave a comment:


  • djhitman303
    replied
    How is the fast forward/rewind control with a phone? is it difficult to use?

    Leave a comment:


  • SinGA
    replied
    Originally posted by Jake View Post
    Re: Chromecast Ultra with 4k / HDR / Dolby Vision support !!



    Note, Chromecast Preview firmware was just updated to 1.27:

    https://support.google.com/chromecas.../7124014?hl=en

    I believe at least some issues have been fixed in this release. If you would like to join the preview program & try it out (and give Google feedback about any problems still found!), instructions are in the above link...
    I see CCU v1.29x just went beta, maybe this is the one???

    Leave a comment:


  • SinGA
    replied
    Originally posted by Oweng79 View Post
    Re: Chromecast Ultra with 4k / HDR / Dolby Vision support !!


    Movies Anywhere provides a perfect fix, those movies available in Google Play cast to CC ultra without any issues, that said Guardians Of The Galaxy on shows up in HD, whilst others are UHD HDR, as purchased via Vudu.

    So much for it being a CC Ultra issue. I'm using Play Movies without a problem.
    I have buffering problems when playing UHD off Google Play.... not the case with any other app.... so not the fix, perfect or otherwise, for me.

    Leave a comment:


  • Millerland
    replied
    This thread is really disheartening. I tried to watch despicable me 3 UHD on my CCU from VUDU on my Samsung js9000 tv and it was completely unwatchable. The colors where horrible and the whites where overpowering.....I haven't experienced this issue with any other app. My Chromecast is running firmware 1.28

    ​​​​​​The fact that this has been an issue for months is really sad. Makes Vudu 4k on the CCU unusable for me

    Netflix and Youtube don't do this. My TV only switches over to hdr mode when those apps actually cast HDR content. The tv was showing it was in HDR mode when trying to stream a 4k non HDR title from vudu....but what i don't fully understand how it's a Chromecast ultra problem that only affects Vudu, and not a problem with the Vudu app itself....if Netflix and YouTube work properly, why can't the Vudu app be made to work properly without a firmware update? Not trying to sound rude, but as a consumer....to me it sounds like Vudu is just trying to pass the buck, when the issue is indeed an issue with the VUDU app.

    This whole have patience is a bit ridiculous too. I shouldn't need patience for a device I paid money for to do what is advertised to do.

    This really sucks....the whole reason I bought this Chromecast was for Vudu.....since Vudu won't update my 2015 Samsung to vudu 4k (it's the only app on my TV that doesn't support 4k).....thinking a Chromecast ultra would finally give me Vudu 4k support on that tv....but NOPE.

    Leave a comment:


  • Oweng79
    replied
    Re: Chromecast Ultra with 4k / HDR / Dolby Vision support !!

    Originally posted by SinGA View Post
    Thanks for testing Owen, sucks to hear this doesnt fix the problem.

    Also sucks to read that Vudu has just tossed their hands up in the air and points fingers.

    Oh well, at least I still have physical media, which, yes, is still better quality than streaming
    Movies Anywhere provides a perfect fix, those movies available in Google Play cast to CC ultra without any issues, that said Guardians Of The Galaxy on shows up in HD, whilst others are UHD HDR, as purchased via Vudu.

    So much for it being a CC Ultra issue. I'm using Play Movies without a problem.

    Leave a comment:


  • SinGA
    replied
    Re: Chromecast Ultra with 4k / HDR / Dolby Vision support !!

    Thanks for testing Owen, sucks to hear this doesnt fix the problem.

    Also sucks to read that Vudu has just tossed their hands up in the air and points fingers.

    Oh well, at least I still have physical media, which, yes, is still better quality than streaming

    Leave a comment:


  • Oweng79
    replied
    Re: Chromecast Ultra with 4k / HDR / Dolby Vision support !!

    Originally posted by Jake View Post
    Note, Chromecast Preview firmware was just updated to 1.27:

    https://support.google.com/chromecas.../7124014?hl=en

    I believe at least some issues have been fixed in this release. If you would like to join the preview program & try it out (and give Google feedback about any problems still found!), instructions are in the above link...
    Hi,
    I've just tested the new CC ultra firmware with my TV set to auto, and exactly the same problems as before. Massively burnt out, excessive contrast, poor colors.

    My manual settings are fine.
    For me at least this update has made no difference.

    Thanks for keeping us in the loop though, it really is appreciated.

    Regards,

    Owen

    Leave a comment:


  • Jake
    replied
    Re: Chromecast Ultra with 4k / HDR / Dolby Vision support !!

    Originally posted by Oweng79 View Post
    Having watched 2 UHD titles over the weekend via CC Ultra, I'm happy with my settings to view as a work around.

    Guardians of the Galaxy Vol 2 looked great.
    Fantastic Beasts has a rather questionable grade and look in places with excessive burnt-out bright spots (hence my initial apprehension, it's a shame I tried judging my settings using this movie).

    I'm happy, and would suggest if you can adjust your TV, give it a try.
    Note, Chromecast Preview firmware was just updated to 1.27:

    https://support.google.com/chromecas.../7124014?hl=en

    I believe at least some issues have been fixed in this release. If you would like to join the preview program & try it out (and give Google feedback about any problems still found!), instructions are in the above link...

    Leave a comment:

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