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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

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6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Role Models (Unrated) Close Captioning Delayed

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    #1

    Role Models (Unrated) Close Captioning Delayed

    The movie Role Models (Unrated), the subtitles/closed captionining timing is off. It is delayed when watching. Can this please be fixed?
    Tags: None
    #2
    Regular issue for many unfortunately.

    Comment

      #3
      Originally posted by jeremymc7 View Post
      Regular issue for many unfortunately.
      Oh, so this happens for many movies? I didn't realize it. It it too many to list?

      Comment

        #4
        I watch a lot of Vudu with captions and they’re constantly off. Sometime better than others. Not sure exactly why.

        Comment

          #5
          Hi,

          How delayed is it?

          There are 2 different problems that I've seen.

          The first is that subtitles can lag a little behind the sound (or even show up early), usually not by more than a second or so, but even that much is still very disturbing. This seems to have been improved a few years back and works better than it used to in general (a "thank you!" to the Vudu staff for that).

          Unfortunately, some series (or specific episodes of series) and some movies are still not as well-synch'd as others. The first time I noticed a problem was a few years back with the very first (pilot) episode of "X Files" where the subtitles were lagging noticeable behind the sound. More recently I noticed that some of the earlier episodes of the original Star Trek (remastered) series still have this problem.

          I'm not sure how subtitle synchronization vs. sound is implemented, but because it appears to sometimes differ series-by-series/episode-by-episode or movie-by-movie, it may potentially need to be fixed separately for each individual title. I require subtitles because I often miss words here and there, but because I also can hear, any problems with synchronization are very disturbing.

          The second problem I've seen somewhat rarely and yet more than once is that some subtitles are completely wrong, totally disconnected from the sound, not just slightly delayed or early, such as subtitles showing up over the credits from dialog that happens minutes later. I've seen this problem in a few episodes of some shows and ended up having to temporarily turn the subtitles off while watching those. That made those episodes VERY hard to watch because I miss words here and there (plus I sometimes watch with a family member who can barely hear at all and so absolutely requires subtitles or totally misses out). This one is definitely on a case-by-case basis. Some of those may have been fixed since I last tried watching them; I'd have to remember which episodes and go back and try them again. I do remember at least one of them was an episode of the original/1970's Wonder Woman series (but I'd have to go back and try to figure out which specific episode).

          As I mentioned, I think the developers made some significant improvements a few years ago and I haven't seen nearly as many problems since then. I think the last time I saw the more noticeable lag was not long ago with some of the earlier episodes of the original Star Trek (remastered) series. Since I'm a huge Star Trek fan, this one is particularly important to me and so I hope it has since been fixed or gets fixed soon.

          In case this is partially related to the device being used, I should note that I use a Roku.

          In regards to your question about if there are too many to list, part of the issue with listing them all is in the problem being anywhere from very mild to very noticeable, and every so often very severe. The titles with the problem being more in the direction of very mild are very common (and so would be a long list) and those with it being more severe are less common (so would be a much shorter list). I've only seen it completely wrong (by minutes) on something like 3-5 titles.

          I hope this helps clarify the situation - thanks

          Comment

            #6
            Everybody Loves Raymond, all of season 1 and so far the first couple episodes of Season 2, are unwatchable with captions on. Literally up to minutes out of sync. The season 2 episode we were watching last night it was minutes ahead of what was being spoken. Tried watching and keeping sound low yet had to simply shut it off as the out of sync was so bad.

            Main setup is Roku Ultra 2020 with latest updates to both Roku and VUDU app. Appears same when using any other means to watch it as well. Android app, Laptop, etc. Definitely an encode problem.

            Comment

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