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96 titles disappeared

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    #46
    Re: 96 titles disappeared

    Some of you are like the people who keep calling the power company to report an outage when you can clearly see the repair truck is working on the pole next door, and the whole neighboorhood is without power. The problem is known. It's being worked on. Give it a rest. Sheeshh.

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      #47
      Re: 96 titles disappeared

      Originally posted by hpham View Post
      Some of you are like the people who keep calling the power company to report an outage when you can clearly see the repair truck is working on the pole next door, and the whole neighboorhood is without power. The problem is known. It's being worked on. Give it a rest. Sheeshh.
      Actually, myUV has stated the issue has been fixed per my support ticket. The missing titles appear to be ones I converted through Vudu's D2D program a few years ago.

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        #48
        Re: 96 titles disappeared

        AFAICT, the fix worked for me.

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          #49
          Re: 96 titles disappeared

          still nothing fixed...........

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            #50
            Re: 96 titles disappeared

            my movies have all returned to my library, the titles have at least, but anything that my friends or family added or bought I can watch for 5 minutes before an error pops up saying Ultraviolet account needed whatever. So it's like the movies are there but aren't there. This going on for anybody else?

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              #51
              Re: 96 titles disappeared

              Originally posted by FelipeF View Post
              Looks like the fix has now been implemented. Restart the Vudu app, this will help the syncing process with your movies.
              All my UV movies are now back 6000+ still missing my DMA movies though still waiting on my ticket to be responded to on that problem.

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                #52
                Re: 96 titles disappeared

                Mine are back, too! Thank you!!!

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                  #53
                  Re: 96 titles disappeared

                  Originally posted by Capt-Cupcake View Post
                  Mine are back, too! Thank you!!!
                  Can you watch them though? I watch something for 5 minutes and and an error pops up! Anyone else?

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                    #54
                    Re: 96 titles disappeared

                    Originally posted by six1776 View Post
                    Can you watch them though? I watch something for 5 minutes and and an error pops up! Anyone else?
                    I just watched 15 minutes of Batman Begins in HDX, streamed to my Windows 10 laptop, and it worked fine.

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                      #55
                      Re: 96 titles disappeared

                      Still missing about 1,800 titles.

                      Comment


                        #56
                        Re: 96 titles disappeared

                        Originally posted by six1776 View Post
                        Can you watch them though? I watch something for 5 minutes and and an error pops up! Anyone else?
                        Yes, I'm having the same issue. After about four minutes of play, this message pops up:

                        "Ultraviolet account required. Unable to start playback. Please try again later, or contact Vudu customer care for help."

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                          #57
                          Re: 96 titles disappeared

                          Originally posted by goneviral View Post
                          Yes, I'm having the same issue. After about four minutes of play, this message pops up:

                          "Ultraviolet account required. Unable to start playback. Please try again later, or contact Vudu customer care for help."
                          Hopefully this will be fixed soon. I will post on here as soon as mine is. Anyone hear any updates?

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                            #58
                            Re: 96 titles disappeared

                            Originally posted by six1776 View Post
                            Hopefully this will be fixed soon. I will post on here as soon as mine is. Anyone hear any updates?
                            mine is doing it on movies i got via D2D. i called vudu and they blamed UV

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                              #59
                              Re: 96 titles disappeared

                              Originally posted by danglin709 View Post
                              mine is doing it on movies i got via D2D. i called vudu and they blamed UV
                              i think it's UV's who is at fault when they did this update. but both of them keep passing the buck to each other. My titles reappeared, but I can't watch what I want because my friend bought them under their vudu account. Everything is so messed up. Im a very unhappy digital customer.

                              Comment


                                #60
                                Re: 96 titles disappeared

                                I think all of mine have returned. I'll have to take some time this weekend and check fully to make sure. It seemed though all mine that were effected were from D2D too.

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