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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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Is VUDU stopping MA redemptions from porting to UV? Are you seeing gaps?

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  • quackman
    replied
    Re: Is VUDU stopping MA redemptions from porting to UV? Are you seeing gaps?

    This is all so confusing, which is why I think eventually Paramount and Lionsgate will join MA, and then UV will go away. Not sure I like that, but most likely this will happen.

    Leave a comment:


  • IPhoneUser
    replied
    Re: Request for clarification on combo MA/UV titles

    I guess this is so users who share their UV titles don't have their titles port to someone elses MA library. That's the only reason I could think that this was done. For someone who invested so much time and money into growing my digital collection, I'm not sure I was ever comfortable with people getting potentially thousands of free movies with just one click. With that said, Vudu, along with all the other retailers, need to step up with 4K upgrades so we can all just redeem our purchases in one place and be guaranteed the best quality version. Apple is currently punishing users who bought or redeemed their titles on Vudu and other services by not allowing them to upgrade to 4K. Let's hope Vudu steps in and does right by their loyal customers.

    Leave a comment:


  • dunnvudu
    replied
    Re: Is VUDU stopping MA redemptions from porting to UV? Are you seeing gaps?

    Originally posted by FelipeF View Post
    What some users have experienced is a bug. Those titles were never to export out to UV. The bug will be resolved soon.
    Horrible news. Now we must maintain 2 separate libraries. This is over complicating things.

    Leave a comment:


  • CBrown
    replied
    Re: Is VUDU stopping MA redemptions from porting to UV? Are you seeing gaps?

    Originally posted by FelipeF View Post
    What some users have experienced is a bug. Those titles were never to export out to UV. The bug will be resolved soon.
    Thanks again for the quick response Felipe.
    This is of course extremely disappointing as VUDU was making this (likely temporary) dual digital license world less painful and confusing.

    For the other direction, UV-to-MA, can you confirm that all our (MA supported) UV movies on VUDU will continue to sync to MA as they currently are or are we to see some painful change in that regards as well (such as only linking titles bought/redeemed directly on VUDU, not showing from other UV redemption store)?

    Leave a comment:


  • VuduAddict
    replied
    Re: Is VUDU stopping MA redemptions from porting to UV? Are you seeing gaps?

    Originally posted by danglin709 View Post
    So i am understanding perfectly, the best way to redeem a code right now if you want UV and MA on a title that is both is to redeem on VUDU?
    That's correct. The only issue that comes into play is 4K digital copies. When Vudu doesn't have 4K available, redeeming in Vudu will only give you HD rights on the other services and UV, even if they are 4K elsewhere.

    Leave a comment:


  • danglin709
    replied
    Re: Is VUDU stopping MA redemptions from porting to UV? Are you seeing gaps?

    Originally posted by FelipeF View Post
    To answer the main issue of this thread, this is how MA is designed to work. MA redeemed titles only port over to Vudu, Google Play, Amazon and iTunes. THEY DO NOT PORT INTO ULTRAVIOLET. This is by design.
    So i am understanding perfectly, the best way to redeem a code right now if you want UV and MA on a title that is both is to redeem on VUDU?

    Leave a comment:


  • VuduAddict
    replied
    Re: Is VUDU stopping MA redemptions from porting to UV? Are you seeing gaps?

    Originally posted by FelipeF View Post
    What some users have experienced is a bug. Those titles were never to export out to UV. The bug will be resolved soon.
    It appears that the bug has been resolved already, as MA redemptions no longer provide UV rights. Is that what you're referring to? Or will UV rights be revoked from content that did port to Ultraviolet during the bug?

    Leave a comment:


  • FelipeF
    replied
    Re: Is VUDU stopping MA redemptions from porting to UV? Are you seeing gaps?

    Originally posted by CBrown View Post
    Thanks for replying Filipe but that hasn't been the case prior to yesterday according users on number of forums. Experience redeeming Spider-man Homecoming which I redeemed on MA (per Sony's redemption site's default direction) and it appeared on VUDU and then on UVVU as UHD.

    So if this isn't happening anymore, it would seem to be due to a change in the way VUDU is handling things as they were the link. Are you saying that this change (or correction) with VUDU's has indeed happened?
    What some users have experienced is a bug. Those titles were never to export out to UV. The bug will be resolved soon.

    Leave a comment:


  • CBrown
    replied
    Re: Is VUDU stopping MA redemptions from porting to UV? Are you seeing gaps?

    Originally posted by FelipeF View Post
    To answer the main issue of this thread, this is how MA is designed to work. MA redeemed titles only port over to Vudu, Google Play, Amazon and iTunes. THEY DO NOT PORT INTO ULTRAVIOLET. This is by design.
    Thanks for replying Filipe but that hasn't been the case prior to yesterday according users on number of forums. While yes, we understanding redeeming on MA doesn't give you UV directly and the same is true for redeeming on UV, VUDU's role since MA launch was as the bridge so if we had both licensing sources linked to VUDU, owned movies on once service would show up in VUDU and be synced to the other service since. This is still happening for UV redemptions to MA through VUDU but reportedly MA to UV through VUDU has stopped.
    On Tuesday I redeemed Spider-Man Homecoming on MA (per Sony's redemption site default directions) and it showed up on VUDU in UHD and then on UVVU.com as UHD. So it was working prior to yesterday.

    So if this isn't happening anymore, it would seem to be due to a change in the way VUDU is handling things as they were the link in both directions. Are you saying that this change (or correction) with VUDU's linkage has indeed happened?

    Leave a comment:


  • VuduAddict
    replied
    Re: Is VUDU stopping MA redemptions from porting to UV? Are you seeing gaps?

    Originally posted by FelipeF View Post
    To answer the main issue of this thread, this is how MA is designed to work. MA redeemed titles only port over to Vudu, Google Play, Amazon and iTunes. THEY DO NOT PORT INTO ULTRAVIOLET. This is by design.
    Thank you for clarifying, that makes sense. Perhaps Vudu will look into a new system for family sharing now that Ultraviolet will see reduced content and support due to studios changing from UV advertising and slips to MA advertising? iTunes and Google Play both have systems for family sharing all movies and television content, and not just using the limited UV system of sharing.

    Leave a comment:


  • FelipeF
    replied
    Re: Is VUDU stopping MA redemptions from porting to UV? Are you seeing gaps?

    To answer the main issue of this thread, this is how MA is designed to work. MA redeemed titles only port over to Vudu, Google Play, Amazon and iTunes. THEY DO NOT PORT INTO ULTRAVIOLET. This is by design.

    Leave a comment:


  • lujan
    replied
    Re: Is VUDU stopping MA redemptions from porting to UV? Are you seeing gaps?

    Originally posted by Tom Erik Smith View Post
    I redeemed "Wonder Woman" in Vudu - It appears in my uvvu account.
    I redeemed "War for the planet of the apes" on MA - it does not appear in my uvvu account...

    This is very worrying. Both are UV enabled on Vudu.

    Can someone from Vudu clarify what's going on?
    I'm not sure even Vudu knows what's going on with MA?

    73 UHD
    851 HDX
    2 SD

    Leave a comment:


  • Tom Erik Smith
    replied
    Re: Is VUDU stopping MA redemptions from porting to UV? Are you seeing gaps?

    I redeemed "Wonder Woman" in Vudu - It appears in my uvvu account.
    I redeemed "War for the planet of the apes" on MA - it does not appear in my uvvu account...

    This is very worrying. Both are UV enabled on Vudu.

    Can someone from Vudu clarify what's going on?

    Leave a comment:


  • NJScorpio
    replied
    Re: Is VUDU stopping MA redemptions from porting to UV? Are you seeing gaps?

    Originally posted by lujan View Post
    I would stay away from the MA site for redemptions. I bought Annabelle: Creation from Vudu and it ported just fine to other providers almost right away.

    73 UHD
    851 HDX
    2 SD
    He says he used Instawatch, which is redeemed through Vudu and not Movies Anywhere.

    Leave a comment:


  • lujan
    replied
    Re: Is VUDU stopping MA redemptions from porting to UV? Are you seeing gaps?

    Originally posted by danglin709 View Post
    update Annabelle Creation did not populate to my UVVU account nor did it flow thru to my other Uv provider it was redeemed on the MA site
    I would stay away from the MA site for redemptions. I bought Annabelle: Creation from Vudu and it ported just fine to other providers almost right away.

    73 UHD
    851 HDX
    2 SD

    Leave a comment:

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