Is VUDU stopping MA redemptions from porting to UV? Are you seeing gaps?

[Donborvio]

Re: Is VUDU stopping MA redemptions from porting to UV? Are you seeing gaps?

I think I have this figured, this is kinda like the high-def disc wars of a decade ago. Only no real war, just studios are jumping ship.
UV big studio supporters:
Sony Pictures Entertainment
Universal Studios
Paramount Motion Pictures Group
Warner Bros. Entertainment
Fox Entertainment Group

MA big studio supporters:
Disney
Sony Pictures Entertainment
Universal Studios
Warner Bros. Entertainment
Fox Entertainment Group

So no MGM (UV support for them has been erratic) and no Paramount. Add Disney as the main driver, and everyone just about jumped ship. UV will be dead in a couple years.

[Donborvio]

Re: Is VUDU stopping MA redemptions from porting to UV? Are you seeing gaps?

I know Vudu probably really doesn't have a choice in this, but is UV probably much on it's last legs? I can't remove shared people from myuv.com. The two people I have shared out my collection to are "unlinked" in VUDU. My friend deleted his UV collection on myuv.com (he didn't have barely anything) and it still is there.

Meanwhile Disney re-launched a superior site with superior service and almost all the movies I had in UV/Vudu (ok like 1/4 are missing I think) but if that gets reconciled, UV becomes old and redundant.

[CBrown]

Re: Is VUDU stopping MA redemptions from porting to UV? Are you seeing gaps?

Yes, I'm not liking MA either and has made what was already complicated even more so. I just learned that if you disconnect retailers from MA, the movies already synced will remain there for two years. Just future movies won't sync. This is not the case with UV, if you disconnect UV, the movies are immediately removed. I was trying to disconnect MA on iTunes to get a 4k movie that was on sale but it kept saying the movie is already in my library because the HD version had ported over to iTunes. Very bad practice IMO.

73 UHD
855 HDX
2 SD

On this topic, it is VUDU I'm not liking as it appears to be their decision to stop syncing with UV per previous comments, not the studio's mandate. They at the ones complicating it further, not MA. Don't know why they chose to do this (again, assuming it was them) as it is hostile to end users and doesn't serve any obvious purpose (unless there is some cost to them we aren't aware of). The percentage of movie purchasers that are concerned about having UV can't be notable enough for them to pull this just to drive redemptions and purchases here vs. other stores.

As for it remaining on the service after disconnecting, to me that is a great thing vs. UV. The iTunes issue is something on them, not on MA as it would be the same case if you had gotten it from them and didn't connect MA.
The benefit can be seen with things like DMA and Microsoft Movies where they split but you still had your Disney movies on the MSFT service if you use that for things like Xbox playback. Could happen with one of the retailers and MA but this removes any immediate end user pain.
As for the "for 2 years", where did you see that? I haven't see any time frame around the movies remaining on the de-linked store, only that they remained, implying "forever".

[lujan]

Re: Is VUDU stopping MA redemptions from porting to UV? Are you seeing gaps?

Wow, what a mess this MA stuff has become. Not sure what good it is.....

the lesson is.... don't redeem your codes anywhere else but Vudu so that it goes into UV and therefore into your shared library.

Yes, I'm not liking MA either and has made what was already complicated even more so. I just learned that if you disconnect retailers from MA, the movies already synced will remain there for two years. Just future movies won't sync. This is not the case with UV, if you disconnect UV, the movies are immediately removed. I was trying to disconnect MA on iTunes to get a 4k movie that was on sale but it kept saying the movie is already in my library because the HD version had ported over to iTunes. Very bad practice IMO.

73 UHD
855 HDX
2 SD

[SinGA]

Re: Is VUDU stopping MA redemptions from porting to UV? Are you seeing gaps?

Wow, what a mess this MA stuff has become. Not sure what good it is.....

the lesson is.... don't redeem your codes anywhere else but Vudu so that it goes into UV and therefore into your shared library.

[Squatting Hen]

Re: Is VUDU stopping MA redemptions from porting to UV? Are you seeing gaps?

I do feel cheated on this as it changed without warning. We as users didn't know it wasn't supposed to work this way. It did in the beginning, like common sense would lead one to believe, then all other sudden the way we understood it to work, was taken away. Not very happy about it. At least let us know before we waste a purchase or redemption.

[Tom Erik Smith]

Re: Is VUDU stopping MA redemptions from porting to UV? Are you seeing gaps?

This is all very shady on the part of Vudu (and/or whoever's responsible)

The only reason we even know this is happening is that we (probably in the minority) pay very close attention to our digital libraries and what they are doing and then go onto the forums to confirm it amongst ourselves.

If this is the new system, then what should happen is that an announcement should be made and all titles that were redeemed on MA prior to that announcement should have their UV rights honoured.

Personally, after hearing the response from MA, I think Vudu should just honour all UV licences that have the UV logo on the title in Vudu, like how we all would logically assume the case would be to begin with.

[jbloggs]

Re: Is VUDU stopping MA redemptions from porting to UV? Are you seeing gaps?

But it DID work and now it's working different and there is no warning... THIS IS THE COMPLAINT.

I have no complaint with them changing the way it works, but if MA is going to take these codes and push them into Vudu but not UV (when it's a UV code) then there needs to be a warning.

Technically it's MA's fault for not giving the warning when redeeming, but it'd have been good for Vudu to give a warning when you linked the accounts (oh wait, it didn't work that way then!).

I think VUDU should send out some e-mails and messages that pop up when you log in to Vudu (web and app).

According to a post on Blu-Ray forum, the decision to not push movie rights to UV is Vudu. MA passes all the info needed to Vudu who then decide what they are going to do with it and it is Vudu who has decided not to push it though to UV...

And according to Vudu, the reason you don't get Ultraviolet rights is because that is how Movies Anywere was designed to work. Unless Vudu wants to go against Movies Anywhere, we won't be getting UV rights with MA redemptions. Apple? Apple needs something to do the 4K upgrades, simply having the file isn't enough. If you have an issue, there is no proof of ownership.

That is Vudu's spin on the issue. I have gotten very different information from both MA and UV.

MA says that they provide the code redemption info to Vudu. It is then up to Vudu whether they pass that on to UV. Vudu had no problem doing it for the first week or so, but they changed their policy. I have yet to see a compelling reason for the change from Vudu. "That's not the way Movies Anywhere work" doesn't cut it when Movies Anywhere is saying that it is Vudu's decision, not theirs.

UV, meanwhile, are telling me much the same thing and that I need to take up the issue with Vudu support. I replied that I think that they should take up the issue, not me as an individual consumer. It is, after all, their code and their digital rights system that is being affected by Vudu's policy.

[sankoni]

Re: Is VUDU stopping MA redemptions from porting to UV? Are you seeing gaps?

This is very disappointing. But I don't think VUDU will be changing this as it is in their best interest not to.

I purchased a Batman movie on Amazon thinking it would port over to VUDU and then Ultraviolet but of course it only made its way to VUDU and not Ultraviolet. The thing is that I need my movies to go to Ultraviolet so that they can also appear in my wife's account with whom I share a library.

I contacted support in an attempt to get this fixed. However, support informed me that the title would not be porting over by design.

My only solution was to cancel my purchase at Amazon and get a refund, which I then used to purchase same title via VUDU.

That is why I don't think VUDU will be changing this as it will likely force the hand of many customers such as myself to make their purchases via VUDU.

[GaryLaPointe]

Re: Is VUDU stopping MA redemptions from porting to UV? Are you seeing gaps?

It will...as long as you redeem it with an ULTRAVIOLET RETAILER (of which there is exactly one linked to MA).

But it DID work and now it's working different and there is no warning... THIS IS THE COMPLAINT.

I have no complaint with them changing the way it works, but if MA is going to take these codes and push them into Vudu but not UV (when it's a UV code) then there needs to be a warning.

Technically it's MA's fault for not giving the warning when redeeming, but it'd have been good for Vudu to give a warning when you linked the accounts (oh wait, it didn't work that way then!).

I think VUDU should send out some e-mails and messages that pop up when you log in to Vudu (web and app).

[Squatting Hen]

Re: Is VUDU stopping MA redemptions from porting to UV? Are you seeing gaps?

Well....this kinda sucks. A user on my UV account had Annabelle Creation and Vudu doesn't have a redeem link, so they used MA. Guess I am SOL on that one. We assumed it would move to Vudu then to UV.

[CBrown]

Re: Is VUDU stopping MA redemptions from porting to UV? Are you seeing gaps?

It will...as long as you redeem it with an ULTRAVIOLET RETAILER (of which there is exactly one linked to MA).

This is cutting both directions: Apple is only giving 4K rights to HD purchases/redemptions made on iTunes, not to HD titles ported in through MA. Vudu is only giving UV rights to purchases/redemptions made on Vudu, not titles ported in through MA.

So iTunes and Vudu each provide additional benefits for redeeming directly through them. You just have to pick which is more important: UV eligibility or free 4K upgrades.

That is not "cutting in both directions" as what Apple is doing is entirely unrelated to the topic issues around UV code redemptions and VUDU changing how it was executing without informing anyone what was happening.

And as for the "with an ultraviolet retailer" comment, that is not what what most if any of the redemption codes say and each one can have a notable different process. We also have retailers like Sony where a user follows the instructions on the UV redemption and get directed to MA. There is nothing, anywhere, that lead an average consumer to understand that they would not being getting UV rights from their UV code. This wasn't a serious issue given they could link MA and UV to VUDU and get the UV rights but now that it has changed, it is a usability clusterfrak.

Redeeming on VUDU is also problematic for many UHD titles since they refuse to list any UHD titles that they can't get with Dolby Vision. So you only get HD rights if you redeem a UHD code in this case with them or another UV reseller (which will then degrade you to HD at the other linked MA partners) but you can get the UHD with the other three stores in some of these cases by redeeming on MA. So again, a clusterfrak that VUDU just made worse for everyone.

[Cimarron]

Re: Is VUDU stopping MA redemptions from porting to UV? Are you seeing gaps?

I'm find with that concept, EXCEPT for when I'm redeeming an ULTRAVIOLET CODE, I expect to see it appear in my ULTRAVIOLET ACCOUNT.

It will...as long as you redeem it with an ULTRAVIOLET RETAILER (of which there is exactly one linked to MA).

This is cutting both directions: Apple is only giving 4K rights to HD purchases/redemptions made on iTunes, not to HD titles ported in through MA. Vudu is only giving UV rights to purchases/redemptions made on Vudu, not titles ported in through MA.

So iTunes and Vudu each provide additional benefits for redeeming directly through them. You just have to pick which is more important: UV eligibility or free 4K upgrades.

[GaryLaPointe]

Re: Is VUDU stopping MA redemptions from porting to UV? Are you seeing gaps?

To answer the main issue of this thread, this is how MA is designed to work. MA redeemed titles only port over to Vudu, Google Play, Amazon and iTunes. THEY DO NOT PORT INTO ULTRAVIOLET. This is by design.

I'm find with that concept, EXCEPT for when I'm redeeming an ULTRAVIOLET CODE, I expect to see it appear in my ULTRAVIOLET ACCOUNT.

Without any warning on the redemption end, it's just not very cool to do...

Vudu could have given a warning when attaching the accounts to make it really clear.

[IPhoneUser]

Re: Is VUDU stopping MA redemptions from porting to UV? Are you seeing gaps?

This is all so confusing, which is why I think eventually Paramount and Lionsgate will join MA, and then UV will go away. Not sure I like that, but most likely this will happen.

When UV goes away, so will D2D. I plan on converting all my eligible titles in the months to come.