Announcement

Collapse

Fandango at Home Forum Guidelines

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
See more
See less

UltraViolet FAQ's

Collapse
X
Collapse
 
  • Page of 6
  • Filter
  • Time
  • Show
Clear All
new posts
Previous 1 2 3 4 5 6 template Next
  • E55KEV
    replied
    Re: UltraViolet FAQ's

    Originally posted by OSUGrad2X View Post
    You cant just sign in and link it with the 2nd vudu account?
    So, to link a 2nd Vudu account to my UV account I would have to give my UV login and password to the owner of the other Vudu account?

    Leave a comment:

  • OSUGrad2X
    replied
    Re: UltraViolet FAQ's

    Originally posted by E55KEV View Post
    How do you sync 2 VUDU accounts to 1 UV account?

    I only see an "UNLINK" option under "UltraViolet info". Thanks.
    You cant just sign in and link it with the 2nd vudu account?

    Leave a comment:

  • E55KEV
    replied
    Re: UltraViolet FAQ's

    Originally posted by dhatman View Post
    VUDU/UltraViolet FAQs

    3. How many VUDU accounts can I sync to my UltraViolet ? account?
    a. You can sync up to 2 VUDU accounts to an UltraViolet account.
    How do you sync 2 VUDU accounts to 1 UV account?

    I only see an "UNLINK" option under "UltraViolet info". Thanks.

    Leave a comment:

  • OconRecon
    replied
    Re: UltraViolet FAQ's

    Originally posted by OconRecon View Post
    Went to Walmart's Photocenter today. Paid $32 for 16 Blu-rays to be converted.

    It's been 12 hours and I do not see them in my Vudu account.

    They admitted it was the first time they'd done it.

    They also said I'd get an email "in a few days" telling what to do.

    Does any of this sound correct?

    Maybe I just need to be patient.
    OK, after 10 days of fiddling around, I finally figured out they mistyped my email. If it would have printed on the receipt, I could have bird-dogged this problem a lot sooner. The email is manually typed in by the associate and a potential stumbling block in this process.

    I now have 30 DVD's on Vudu. It's pretty much my favs, so I will only add worthwhile ones from here on out.

    On my second round of DVD's, I received the email before I left the Walmart parking lot, logged into Vudu on my iPhone, and voila, they were all there.

    Case closed on my end.

    For others who may run into this problem, the answer to my initial question on this thread ("How long does it take for the disc to digital to show up?") is: nearly immediately.

    Leave a comment:

  • E55KEV
    replied
    Re: UltraViolet FAQ's

    Originally posted by OconRecon View Post
    They also said I'd get an email "in a few days" telling what to do.

    Does any of this sound correct?
    Sounds strange - There is no email "telling what to do". You should get an email receipt but sometimes I did not get one. Email is "Your Disc to Digital receipt" with this info:

    Type Title Quality

    1 Blu-Ray Hop HD $ 2.00
    2 Blu-Ray RocknRolla HD $ 2.00


    Subtotal:
    +local sales tax

    Leave a comment:

  • OconRecon
    replied
    Re: UltraViolet FAQ's

    Went to Walmart's Photocenter today. Paid $32 for 16 Blu-rays to be converted.

    It's been 12 hours and I do not see them in my Vudu account.

    They admitted it was the first time they'd done it.

    They also said I'd get an email "in a few days" telling what to do.

    Does any of this sound correct?

    Maybe I just need to be patient.

    Leave a comment:

  • Guest's Avatar
    Guest replied
    Re: UltraViolet FAQ's

    Originally posted by namja View Post
    Walmart had no clue what to do with my receipt. So I called Vudu, they told me to email them the scans of my receipt, and they're working on it. Well, they've been working on it since May 15, and still no update.
    namja,

    Can you post your case number, i want to make sure you get taken care of. In some cases we've seen, the checkouts haven't been fully completed, so the movies won't appear in your VUDU account. We're working to correct this and developing a way to push the transaction either way.

    Leave a comment:

  • namja
    replied
    Re: UltraViolet FAQ's

    Originally posted by SteveLV702 View Post
    got your receipt I would go back to walmart.... cause usually my movies are in my account before I even pay for them..... cause they go to one computer add to account...... it prints some barcode thingy then they take that to the register scan it and then I pay... Then they stamp movies.
    Walmart had no clue what to do with my receipt. So I called Vudu, they told me to email them the scans of my receipt, and they're working on it. Well, they've been working on it since May 15, and still no update.

    Leave a comment:

  • SteveLV702
    replied
    Re: UltraViolet FAQ's

    Originally posted by namja View Post
    I went to Wal-Mart at 5 p.m. Got everything verified, Blu-rays stamped, and paid for the 21 movies. I still don't see the movies showing up on my account (now 8:30 p.m.).

    How long does it take for the movies to show up on your Vudu/UV account? It'd be nice if this is also covered in the FAQ.
    got your receipt I would go back to walmart.... cause usually my movies are in my account before I even pay for them..... cause they go to one computer add to account...... it prints some barcode thingy then they take that to the register scan it and then I pay... Then they stamp movies.

    Leave a comment:

  • Starkenator
    replied
    Re: UltraViolet FAQ's

    Originally posted by namja View Post
    I went to Wal-Mart at 5 p.m. Got everything verified, Blu-rays stamped, and paid for the 21 movies. I still don't see the movies showing up on my account (now 8:30 p.m.).

    How long does it take for the movies to show up on your Vudu/UV account? It'd be nice if this is also covered in the FAQ.
    Usually just a few minutes.

    Leave a comment:

  • namja
    replied
    Re: UltraViolet FAQ's

    I went to Wal-Mart at 5 p.m. Got everything verified, Blu-rays stamped, and paid for the 21 movies. I still don't see the movies showing up on my account (now 8:30 p.m.).

    How long does it take for the movies to show up on your Vudu/UV account? It'd be nice if this is also covered in the FAQ.

    Leave a comment:

  • Starkenator
    replied
    Re: UltraViolet FAQ's

    Originally posted by droidzombie View Post
    good to know which exact distributors offer which type of definition. I think that was hinted at in an earlier post too.

    Yup, I think your right about the upgrade. I'm just lazy and would love for vudu to step it up a little so we don't have to hike down to walmart each time. Also my disk to digital experience was less than pleasant with the walmart staff, so I really don't see myself making any more trips there than I have to.
    Yes it is a hassle to go into Walmart and it would be nice to have an easier option.

    Leave a comment:

  • droidzombie
    replied
    Re: UltraViolet FAQ's

    Originally posted by Starkenator View Post
    Yes, as of now Universal and Warner only appear to offer their movies in SD when packed in whith Blu-rays while Sony and Paramount give you the HD version. An upgrade from SD would be nice through Vudu but you could always just take the Blu-ray into Walmart, upgrade to HDX and get the same effect.
    good to know which exact distributors offer which type of definition. I think that was hinted at in an earlier post too.

    Yup, I think your right about the upgrade. I'm just lazy and would love for vudu to step it up a little so we don't have to hike down to walmart each time. Also my disk to digital experience was less than pleasant with the walmart staff, so I really don't see myself making any more trips there than I have to.

    Leave a comment:

  • Starkenator
    replied
    Re: UltraViolet FAQ's

    Originally posted by droidzombie View Post
    Thanks Dan. At the same time of posting this I did the disk to digital and can confirm that on a PS3 and Boxee the new movies do show up as HDX. And yes they are still all SD on the PC (VERY BUMMED ABOUT THIS PC THING). However, the reason why I was under the impression that I was only getting SD is because I only had movies (at the time) that I redeemed from UV inserts from my bluray movies. These are still SD and I have a feeling they will always be SD.

    Can I assume these are SD because the distributing company (i.e. Paramount, Universal...) has only given us SD? That its not Vudu's choosing of what we get? Since I'm 99.9% sure this is a yes, could vudu provide a program where we can upgrade those movies for $2 to HDX? I see that for the whole vudu site you can own a movie in SD, and then re-buy it in HD or HDX for the full price. Having an upgrade option for already purchased movies would be great! Unfortunately, at this time I have absolutely no use for these SD movies because they look horrible on my big TV. I'm sure others are in the same boat too. More money for you guys .. hint hint.
    Yes, as of now Universal and Warner only appear to offer their movies in SD when packed in whith Blu-rays while Sony and Paramount give you the HD version. An upgrade from SD would be nice through Vudu but you could always just take the Blu-ray into Walmart, upgrade to HDX and get the same effect.

    Leave a comment:

  • droidzombie
    replied
    Re: UltraViolet FAQ's

    Originally posted by dhatman View Post
    Thats because it's on the PC, you can only play back SD with a computer. If you use your PS3 you should be able to access it in HDX.
    Thanks Dan. At the same time of posting this I did the disk to digital and can confirm that on a PS3 and Boxee the new movies do show up as HDX. And yes they are still all SD on the PC (VERY BUMMED ABOUT THIS PC THING). However, the reason why I was under the impression that I was only getting SD is because I only had movies (at the time) that I redeemed from UV inserts from my bluray movies. These are still SD and I have a feeling they will always be SD.

    Can I assume these are SD because the distributing company (i.e. Paramount, Universal...) has only given us SD? That its not Vudu's choosing of what we get? Since I'm 99.9% sure this is a yes, could vudu provide a program where we can upgrade those movies for $2 to HDX? I see that for the whole vudu site you can own a movie in SD, and then re-buy it in HD or HDX for the full price. Having an upgrade option for already purchased movies would be great! Unfortunately, at this time I have absolutely no use for these SD movies because they look horrible on my big TV. I'm sure others are in the same boat too. More money for you guys .. hint hint.

    Leave a comment:

Previous 1 2 3 4 5 6 template Next
Working...
X