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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

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UltraViolet FAQ's

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  • sbuberl
    replied
    Re: UltraViolet FAQ's

    Originally posted by SteveLV702 View Post
    why can computer only play SD if computer supports HD????
    Studios restriction. Hopefully with iTunes allowed to play HD on PC nowadays that will change soon.

    Leave a comment:

  • SteveLV702
    replied
    Re: UltraViolet FAQ's

    why can computer only play SD if computer supports HD????

    Leave a comment:

  • Guest's Avatar
    Guest replied
    Re: UltraViolet FAQ's

    Originally posted by droidzombie View Post
    Starkenator, thank you! I might have been accessing paramount a wrong way or something. I was able to bring up the page that you posted and yes, it says HD purchase on mine as well. So being confident that I do have it in HD from Paramount I now have to wonder why i'm only getting it in SD on vudu.

    Since I missed the HD on the paramount site I studied the vudu site really good and saw this. I did catch that it does say I own the HDX version in vudu. But it only lets me play it in SD. I wanted to make sure this was not a GUI browser issue. I verified its the same in Chrom, IE, PS3, and Boxee.




    I also did a disk to digital (that was a crazy time, but another story). All videos were bluray and once they were put into my account same thing as the screen shot above. says I own it in HDX, but only watch in SD.
    Thats because it's on the PC, you can only play back SD with a computer. If you use your PS3 you should be able to access it in HDX.

    Leave a comment:

  • droidzombie
    replied
    Re: UltraViolet FAQ's

    Originally posted by Starkenator View Post
    Something is amiss here because all of my movies I have registered on Paramounts website through Paramount say "HD Purchase" right next to it. Could it be under "Other Ultraviolet Movies"? Does it not look like this on your Paramount page?:
    Starkenator, thank you! I might have been accessing paramount a wrong way or something. I was able to bring up the page that you posted and yes, it says HD purchase on mine as well. So being confident that I do have it in HD from Paramount I now have to wonder why i'm only getting it in SD on vudu.

    Since I missed the HD on the paramount site I studied the vudu site really good and saw this. I did catch that it does say I own the HDX version in vudu. But it only lets me play it in SD. I wanted to make sure this was not a GUI browser issue. I verified its the same in Chrom, IE, PS3, and Boxee.




    I also did a disk to digital (that was a crazy time, but another story). All videos were bluray and once they were put into my account same thing as the screen shot above. says I own it in HDX, but only watch in SD.

    Leave a comment:

  • Guest's Avatar
    Guest replied
    Re: UltraViolet FAQ's

    Originally posted by Starkenator View Post
    Something is amiss here because all of my movies I have registered on Paramounts website through Paramount say "HD Purchase" right next to it. Could it be under "Other Ultraviolet Movies"? Does it not look like this on your Paramount page?:

    Hey Stark,

    Could you send me a private message with your email address? I'd like to take a look at your account?

    Leave a comment:

  • Starkenator
    replied
    Re: UltraViolet FAQ's

    Originally posted by droidzombie View Post
    It actually doesn't say either SD or HD on the paramount site. But when I play the movie its HD. I think this is a vudu thing cause when I look at the movie status in vudu, it says you own "SD, HD, HDX" but when I try to play it through vudu, it only plays SD. I've opened a ticket with vudu. Even if things are working correctly in the end, at least I'll get an answer of what is happening here. Perhaps the vudu UI doesn't support an HD option and it should?? Hmm just guessing here. I'm going to post a follow up if support helps me out here.
    Something is amiss here because all of my movies I have registered on Paramounts website through Paramount say "HD Purchase" right next to it. Could it be under "Other Ultraviolet Movies"? Does it not look like this on your Paramount page?:

    Leave a comment:

  • sbuberl
    replied
    Re: UltraViolet FAQ's

    Originally posted by droidzombie View Post
    It actually doesn't say either SD or HD on the paramount site. But when I play the movie its HD. I think this is a vudu thing cause when I look at the movie status in vudu, it says you own "SD, HD, HDX" but when I try to play it through vudu, it only plays SD. I've opened a ticket with vudu. Even if things are working correctly in the end, at least I'll get an answer of what is happening here. Perhaps the vudu UI doesn't support an HD option and it should?? Hmm just guessing here. I'm going to post a follow up if support helps me out here.
    How are you playing it on Vudu? On PC? If so, PC is always SD for Vudu.

    Leave a comment:

  • droidzombie
    replied
    Re: UltraViolet FAQ's

    Originally posted by Starkenator View Post
    So does it say HD purchase on Paramount's site? If it does you need to contact Vudu support, but if it says SD purchase you need to contact Paramount support.
    It actually doesn't say either SD or HD on the paramount site. But when I play the movie its HD. I think this is a vudu thing cause when I look at the movie status in vudu, it says you own "SD, HD, HDX" but when I try to play it through vudu, it only plays SD. I've opened a ticket with vudu. Even if things are working correctly in the end, at least I'll get an answer of what is happening here. Perhaps the vudu UI doesn't support an HD option and it should?? Hmm just guessing here. I'm going to post a follow up if support helps me out here.

    Leave a comment:

  • Starkenator
    replied
    Re: UltraViolet FAQ's

    Originally posted by droidzombie View Post
    I did the redemption through the Paramount site and got the SD version. doesn't sound like its consistent.
    So does it say HD purchase on Paramount's site? If it does you need to contact Vudu support, but if it says SD purchase you need to contact Paramount support.

    Leave a comment:

  • lujan
    replied
    Re: UltraViolet FAQ's

    Originally posted by droidzombie View Post
    I did the redemption through the Paramount site and got the SD version. doesn't sound like its consistent.
    Strange

    Leave a comment:

  • lujan
    replied
    Re: UltraViolet FAQ's

    Originally posted by E55KEV View Post
    Thanks, I just want the HDX copy and don't want to clutter up my Vudu library with the same movie in SD.
    It won't clutter up your Vudu library because it only shows up once. When you click on it to watch it, you will have:

    SD checked
    HDX checked

    Leave a comment:

  • E55KEV
    replied
    Re: UltraViolet FAQ's

    Originally posted by lujan View Post
    The only reason I got the SD copy first is because I incorrectly did the UV copy using the code on the insert at the UV website instead of the Paramount website. You don't need both because once you have the HDX Vudu version, you can watch the SD version on iPad, PC, etc. Just use the code at the Paramount website and register and then link to the UV site and all should be well.
    Thanks, I just want the HDX copy and don't want to clutter up my Vudu library with the same movie in SD.

    Leave a comment:

  • droidzombie
    replied
    Re: UltraViolet FAQ's

    Originally posted by lujan View Post
    The only reason I got the SD copy first is because I incorrectly did the UV copy using the code on the insert at the UV website instead of the Paramount website. You don't need both because once you have the HDX Vudu version, you can watch the SD version on iPad, PC, etc. Just use the code at the Paramount website and register and then link to the UV site and all should be well.
    I did the redemption through the Paramount site and got the SD version. doesn't sound like its consistent.

    Leave a comment:

  • droidzombie
    replied
    Re: UltraViolet FAQ's

    Originally posted by sbuberl View Post
    Hangover II is from WB. WB and Universal always give you an SD version for UV digital copies imported into Vudu. Sony and Paramount almost always give you a HDX version.

    Ok thank you! this makes sense.

    However I did get the MI: ghost protocol on bluray, redeemed the UV, looked in my vudu list and it's SD. So even when you have something like paramount that does supply the HD digital format, its not always honored through vudu . In other words "right out of the box" i got SD. Perhaps MI is an exception.

    In the end this is something I was afraid of. If this is the case I would much rather spend less money (if available to) and not get the extra stuff such as a digital streaming copy out of a purchased bluray. I'd much rather buy the cheepy $14 one and then pay $2 to get the HDX digital copy pushed to my vudu account.

    I don't like that a purchased bluray is not honored with a HD digital copy regardless of the distributor.

    Leave a comment:

  • lujan
    replied
    Re: UltraViolet FAQ's

    Originally posted by E55KEV View Post
    OK, what are the steps to take to get HDX copy first and no second SD copy. Thanks.
    The only reason I got the SD copy first is because I incorrectly did the UV copy using the code on the insert at the UV website instead of the Paramount website. You don't need both because once you have the HDX Vudu version, you can watch the SD version on iPad, PC, etc. Just use the code at the Paramount website and register and then link to the UV site and all should be well.

    Leave a comment:

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