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Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
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3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Vudu To Go Download Problem

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  • LocN
    replied
    Re: Vudu To Go Download Problem

    Originally posted by E55KEV View Post
    Thanks. Did either of you also have to isable Speedstep for VUDUToGo to work?
    Yes, I had to turn it off. My dell 15z laptop with i7 3.2GHz couldn't even play SD smoothly. After I disabled that I could play even HDX just fine.

    LLN

    Leave a comment:

  • E55KEV
    replied
    Re: Vudu To Go Download Problem

    Originally posted by echopulse View Post
    http://lmgtfy.com/?q=How+do+I+disable+SpeedStep
    Originally posted by LocN View Post
    Most laptop with Intel has option to turn it off if you can get into BIOS. When the laptop boot up you can hit "F2" for BIOS setup and get into Performance.

    LLN
    Thanks. Did either of you also have to disable Speedstep for VUDUToGo to work?

    Leave a comment:

  • LocN
    replied
    Re: Vudu To Go Download Problem

    Originally posted by E55KEV View Post
    how do you do this (turning off SpeedStep)? thanks.
    Most laptop with Intel has option to turn it off if you can get into BIOS. When the laptop boot up you can hit "F2" for BIOS setup and get into Performance.

    LLN

    Leave a comment:

  • tsken02
    replied
    Re: Vudu To Go Download Problem

    Based on my quick Google, SpeedStep is an Intel CPU thing:
    http://www.intel.com/cd/channel/rese...eng/203838.htm

    Leave a comment:

  • echopulse
    replied
    Re: Vudu To Go Download Problem

    http://lmgtfy.com/?q=How+do+I+disable+SpeedStep

    Leave a comment:

  • E55KEV
    replied
    Re: Vudu To Go Download Problem

    Originally posted by LocN View Post
    Please turn off SpeedStep to get better flash playback.
    Let us know if it does not solve your playback issue.

    Thanks,
    LLN
    how do you do this? thanks.

    Leave a comment:

  • LocN
    replied
    Re: Vudu To Go Download Problem

    Originally posted by Poco-Diablo View Post
    I'm having some difficulty with playback on the three movies I've downloaded ("Across the Universe", "The Runaways" and "Victor Victoria"), and all three stutter on playback. I have no problems with any other type of video playback on my laptop. The video and audio quality is fine otherwise, which only adds to the frustration. Any advise?
    Please turn off SpeedStep to get better flash playback.
    Let us know if it does not solve your playback issue.

    Thanks,
    LLN

    Leave a comment:

  • Poco-Diablo
    replied
    Re: Vudu To Go Download Problem

    I'm having some difficulty with playback on the three movies I've downloaded ("Across the Universe", "The Runaways" and "Victor Victoria"), and all three stutter on playback. I have no problems with any other type of video playback on my laptop. The video and audio quality is fine otherwise, which only adds to the frustration. Any advise?

    Leave a comment:

  • LocN
    replied
    Re: Vudu To Go Download Problem

    Originally posted by dnugent View Post
    I finally found a similar solution addressing this problem on the Adobe site from around a year ago: http://forums.adobe.com/message/4170695.

    Will stop now.....
    You are good!
    Thank you very much for the info.

    LLN

    Leave a comment:

  • dnugent
    replied
    Re: Vudu To Go Download Problem

    I finally found a similar solution addressing this problem on the Adobe site from around a year ago: http://forums.adobe.com/message/4170695.

    Will stop now.....

    Leave a comment:

  • LocN
    replied
    Re: Vudu To Go Download Problem

    Originally posted by dnugent View Post
    Following your suggestion, I found the com.vudu.air.Downloader file. I drilled down a little further into %APPDATA%\Adobe\Air folder and saw the eulaAccepted file with a zero file length. After deleting this file I was able to run VUDUToGo and a new eulaAccepted file of 1 KB was created. (Just for grins I opened the eulaAccepted file in NotePad and found the content to be "3".)

    Thanks for your assistance and patience.
    Great! We all can learn something new everyday. Thanks for spending time and getting the issue resolved.

    We will document this resolution in our FAQ for VUDU To Go.

    Thanks,
    LLN

    Leave a comment:

  • dnugent
    replied
    Re: Vudu To Go Download Problem

    Following your suggestion, I found the com.vudu.air.Downloader file. I drilled down a little further into %APPDATA%\Adobe\Air folder and saw the eulaAccepted file with a zero file length. After deleting this file I was able to run VUDUToGo and a new eulaAccepted file of 1 KB was created. (Just for grins I opened the eulaAccepted file in NotePad and found the content to be "3".)

    Thanks for your assistance and patience.

    Leave a comment:

  • LocN
    replied
    Re: Vudu To Go Download Problem

    Originally posted by dnugent View Post
    Following your instructions, I uninstalled Adobe Air and VUDU To Go. I was unable to find com.vudu.air.Downloader in %APPDATA% and the C:\Program Files\Common Files\Adobe Air folder was removed as part of the uninstall of Adobe Air.

    Any thoughts?
    You can see com.vudu.air.Downloader if you go to Start/Run and type exact "%APPDATA%" this will launch explorer at your %APPDATA%. (or if you open a DOS/cmd window and type "cd %APPDATA%")

    I can only suspect that you have some kind of permission issue and the installation just be partial but I can't see the system to know.

    One way to check for permission setup problem is to create a brand new windows account so it can have default setup and try to install VUDU To Go onto that windows account.

    LLN

    Leave a comment:

  • dnugent
    replied
    Re: Vudu To Go Download Problem

    Following your instructions, I uninstalled Adobe Air and VUDU To Go. I was unable to find com.vudu.air.Downloader in %APPDATA% and the C:\Program Files\Common Files\Adobe Air folder was removed as part of the uninstall of Adobe Air.

    After rebooting selected "Watch Movies" then the "My VUDU" tab where I saw the "My Movies" tab with all of my movies. I clicked on one of my movies and selected the "SD Download" tab which brought up the "Install VUDU To Go and Download Movie" window.

    Upon clicking the "Install VUDU To Go and Download Movie" window another "Adobe Air Installer" window popped up. I selected "Yes" to proceed with the installation. The next window indicated Adobe Air was being installed. This took about a minute to complete.

    A subsequent pop-up window asked if I wanted to install "VUDU To Go" to which I clicked "Install" then "Continue" and then "I Agree". After installation VUDU To Go automatically initiated with another Adobe Air License Agreement to which I again clicked on "I Agree". After this, nothing else happens.

    I can click on the desktop "VUDUToGo" link where I get another opportunity to click the Adobe Air License Agreement "I Agree" button to which, again, nothing else happens.

    Any other thoughts? Maybe how I can get the Adobe Air License Agreement to stop asking me to accept???

    Thanks.

    Leave a comment:

  • LocN
    replied
    Re: Vudu To Go Download Problem

    Originally posted by dnugent View Post
    I'm assuming this is the same problem others have reported and no solution is yet available. Just want to confirm I'm not missing a critical step. /Thanks.
    I don't have issue w/ VUDU To Go on my Dell XPS 15z Windows 8.

    Can you please try the following steps?
    - uninstall Adobe Air, VUDU To Go
    - delete %APPDATA%\com.vudu.air.Downloader
    - delete "C:\Program Files (x86)\Common Files\Adobe AIR"
    - reboot (to really remove files, releasing file handles)
    - Using Firefox or IE and go to http://www.vudu.com, login, go to My Movies and hit Download to initiate the VUDU To Go Installation.

    I can only suspect the installation corruption that one has to resolve it by manually cleaning like that.

    Please let me know if it helps,

    Thanks,
    LLN

    Leave a comment:

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