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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

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Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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CinemaNow & Ultraviolet Link - When?

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  • johnmccann1976
    replied
    Re: CinemaNow & Ultraviolet Link - When?

    Originally posted by madmod20061 View Post
    Upgraded and still no go for me. Now no movies show. Previously just the purchases I made on the Black Friday sale showed.
    Same here did not work. Still having major issues including movies that I purchased not in UV locker. They need to get it together. I have three tickets that I keep requesting status for and get no response. I have a ticket with UV and they responded to me this morning letting me know my ticket has been elevated finally after two weeks. I hope when the other services roll out UV they do a better job.

    Leave a comment:

  • madmod20061
    replied
    Re: CinemaNow & Ultraviolet Link - When?

    Originally posted by Blurayfan View Post
    CinemaNow updated the iPhone app, now my library loads, videos play, and can be downloaded to the device.
    Upgraded and still no go for me. Now no movies show. Previously just the purchases I made on the Black Friday sale showed.

    Leave a comment:

  • Blurayfan
    replied
    Re: CinemaNow & Ultraviolet Link - When?

    CinemaNow updated the iPhone app, now my library loads, videos play, and can be downloaded to the device.

    Leave a comment:

  • mike568
    replied
    Re: CinemaNow & Ultraviolet Link - When?

    Originally posted by Roxie_Muzic View Post
    As for giving up, not yet - they have some of my money for movies that I purchased recently & in the past.....they can either cough up the $$$ that I have spent & refund, or fix the situation within a reasonable period of time. Reasonable period of time does not equate to silence, or multiple excuses & stalling either.
    If you paid via credit card tell them if they don't get those movies working say within a week you are going to a charge back.

    Leave a comment:

  • Roxie_Muzic
    replied
    Re: CinemaNow & Ultraviolet Link - When?

    Currently per the only libraries that I can load - Panasonic Blu Ray(s) all of them, I have a movie count of 8,372..... Amazing since my UV account reflects 376 Ultra Violet titles & VUDU has about 425 or thereabouts (bundles and some duplicates so not exact).

    Now try to stream them, any one of the 8,372 items, not on your life....the Torquemada wheel spins like mad for a few seconds and then reports an error of epic proportions & pops a message to please contact support. HAHAHAHAHA...... like that has worked.

    CinemaNO will not load on PS3, Android Tablets or Phones, Apple IPod, or Sharp TV(s), the Torquemada wheel spins like mad for eons, no messages, well, except on the Android - "stopped working", DUH, like it ever did.

    I was hoping that this would replace Flixster (or as some has so fondly titled it Dixkster), because, since the last update all it does is load, wait approximately 4 to 8 seconds, and, crash (worked just fine prior to the update that was supposed to cure mysterious DROID issues HAH). They too have received numerous e-mails regarding the issue.....HAHAHAHAHA.....response has been the same as CinemaNO, resounding silence.

    I am now of the opinion that CinemaNO and Flixster are related in the most ugly of ways....none of which would be polite in any public forum to mention.

    The saving grace to all of this is when I have to go on the road, I can carry my ROKU and not be subjected to Hotel TV fare now that ROKU has a VUDU compliant app that actually works. WOW THANK YOU VUDU!!!!

    Netflix for the airport I guess, that still works on all of my devices.

    As for giving up, not yet - they have some of my money for movies that I purchased recently & in the past.....they can either cough up the $$$ that I have spent & refund, or fix the situation within a reasonable period of time. Reasonable period of time does not equate to silence, or multiple excuses & stalling either.

    Leave a comment:

  • madmod20061
    replied
    Re: CinemaNow & Ultraviolet Link - When?

    Originally posted by echopulse View Post
    I purchased 6 films during their Black Friday and Cyber Monday sales. Only 3 of them made it to my UV account. I opened a ticket on Tuesday. On Friday I got an email from tech support telling me they are working hard on fixing an issue with their backend and when they fix it all my movies should be added. I also got a free copy of TDNR so we will see if that gets added. Frankly I blame rovi for this whole mess since they created the backend.
    I'm still missing some black friday movies too. I partially blame Rovi and partially blame CN. The UV stuff can be pinned on Rovi, but the site issues is CN. I've had several days where the site just won't let me buy anything. Their CS could use some tips from Vudu also. I haven't given up on them yet like a lot of folks seem to have.

    Leave a comment:

  • echopulse
    replied
    Re: CinemaNow & Ultraviolet Link - When?

    I purchased 6 films during their Black Friday and Cyber Monday sales. Only 3 of them made it to my UV account. I opened a ticket on Tuesday. On Friday I got an email from tech support telling me they are working hard on fixing an issue with their backend and when they fix it all my movies should be added. I also got a free copy of TDNR so we will see if that gets added. Frankly I blame rovi for this whole mess since they created the backend.

    Leave a comment:

  • madmod20061
    replied
    Re: CinemaNow & Ultraviolet Link - When?

    I'm still trying to get my original HD purchase fixed by them. They seem to just let support tickets expire and the online chat support is terrible. It seems fitting they keep connecting me to someone named Frank Castle since I feel punished every time I try to get help from them (Frank Castle is the Punisher in Marvel Comics).

    EDIT: Finally after more than a week of ignored tickets and chat request they said they are going to refund me for the movie.

    Leave a comment:

  • E55KEV
    replied
    Re: CinemaNow & Ultraviolet Link - When?

    If you got The Dark Knight Rises in your CN account I doubt it will show up on Vudu or UVVU account. If you have 'The Dark Knight Rises: Prologue' 8 minute documentary in your UVVU account I think after linking CinemaNow and UV, CN is trying to resolve or find TDKR: Prologue and TDKR is the closet UV title.

    Leave a comment:

  • OSUGrad2X
    replied
    Re: CinemaNow & Ultraviolet Link - When?

    Well i just signed up for CN on my laptop based on a slickdeals post and they gave me Dark Knight Rises for free. I played it from the web and its the whole movies but when you hover over the poster it shows only SD and doesnt have the "available in HD" like the other movies it also doesnt say UV even though there is a UV symbol on it. Also 20 of 144 movies show up available.

    Edit: Movie list dropped by another 20, I'll stick with Vudu like everyone suggests. Also I'll keep my preorder in case this is only SD.

    Leave a comment:

  • madmod20061
    replied
    Re: CinemaNow & Ultraviolet Link - When?

    Yes. The only thing I will be using Cinemanow for is to get cheap movies from their sales and then watching them through Vudu.

    Leave a comment:

  • lujan
    replied
    Re: CinemaNow & Ultraviolet Link - When?

    Originally posted by nycomet View Post
    ...

    I never use Flixster (unless forced to use the site for redemptions).

    I am sticking with Vudu all the way.
    I agree, don't use Flixster or especially CinemaNow. I use only Vudu and to a limited degree Amazon Instant Video only when they have the movie and Vudu doesn't which has only happened 3 times.

    Leave a comment:

  • nycomet
    replied
    Re: CinemaNow & Ultraviolet Link - When?

    Originally posted by NWRushing View Post
    Has anyone got a response back from Cinemanow tech support? I'm starting to be concerned that they may all be dead... or maybe just AFK for the last week...

    Maybe some one should call some parametics or something to go check out their office... see if there are any survivors... and if there are tell them to look at my bleedin tickect...
    Here we have a view of Cinema Now's chief engineer diligently working to resolve problems with its service:



    =======================================

    In all honesty I am ready to flush this floater down the drain.

    I never use Flixster (unless forced to use the site for redemptions).

    I am sticking with Vudu all the way.

    Leave a comment:

  • NWRushing
    replied
    Re: CinemaNow & Ultraviolet Link - When?

    Has anyone got a response back from Cinemanow tech support? I'm starting to be concerned that they may all be dead... or maybe just AFK for the last week...

    Maybe some one should call some parametics or something to go check out their office... see if there are any survivors... and if there are tell them to look at my bleedin tickect...

    Leave a comment:

  • madmod20061
    replied
    Re: CinemaNow & Ultraviolet Link - When?

    They seem to have resolved the never ending loop of submit order add cc info now. If only they'd fix all the other bigger problems of missing uv movies and sd when purchasing hd.

    Leave a comment:

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