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The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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3D UV Amazing Spiderman?????

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  • Guest's Avatar
    Guest replied
    Re: 3D UV Amazing Spiderman?????

    Originally posted by JohnkyKong View Post
    130917-000533 - I'm not sure how much it will help. I'm not even sure if I redeemed it directly through sony or directly through vudu at this point. I figured support would just take a look at the redemption and fix it from there, without extra hoops. Not to mention that I guess I'm in the minority when it comes to throwing away slips of paper that serve no purpose once used?
    Hello,

    I have updated your case. If you have any questions, please let us know.

    Leave a comment:


  • JohnkyKong
    replied
    Re: 3D UV Amazing Spiderman?????

    Originally posted by DanielH View Post
    Would you happen to have the case number for that ticket? I could take a look.
    130917-000533 - I'm not sure how much it will help. I'm not even sure if I redeemed it directly through sony or directly through vudu at this point. I figured support would just take a look at the redemption and fix it from there, without extra hoops. Not to mention that I guess I'm in the minority when it comes to throwing away slips of paper that serve no purpose once used?

    Leave a comment:


  • Guest's Avatar
    Guest replied
    Re: 3D UV Amazing Spiderman?????

    Originally posted by JohnkyKong View Post
    I had the exact same experience. I redeemed 3D copies of Hugo, Men in Black 3 and The Amazing Spiderman earlier this month and all redeemed only in HDX. I contacted support and got the same line about dependent on the studio, which is fine since Hugo doesn't even have a 3D offering... but the other two movies (Men in Black 3 and The Amazing Spiderman) show the option to redeem in 3D. Unfortunately, both of them redeemed in standard HDX.
    Would you happen to have the case number for that ticket? I could take a look.

    Leave a comment:


  • JohnkyKong
    replied
    Re: 3D UV Amazing Spiderman?????

    Originally posted by saber View Post
    I did mine back on June 15th and only got the HDX version. From various conversations with VUDU and Sony, I found out that the inclusion of a 3D version is dependent on the Studio. Since VUDU has started supporting 3D movies, Sony has always opted to include 3D codes. This should include Hotel Transylvania, The Amazing Spiderman, Resident Evil: Retribution, and Underworld: Awaking. However, you have to redeem through VUDU, not directly through Sony. The only things Sony can do for you is to validate your code is a 3D code for the 3D side. If you don't want the 3D version, you can redeem the 2D HDX version directly through Sony.

    I have a support ticket open to get my 3D versions for Spiderman and Underworld, but I haven't heard anything back in the last couple of days. I can confirm that redeeming my code at VUDU for both Hotel Transylvania and Resident Evil resulted in both HDX and 3D versions.
    I had the exact same experience. I redeemed 3D copies of Hugo, Men in Black 3 and The Amazing Spiderman earlier this month and all redeemed only in HDX. I contacted support and got the same line about dependent on the studio, which is fine since Hugo doesn't even have a 3D offering... but the other two movies (Men in Black 3 and The Amazing Spiderman) show the option to redeem in 3D. Unfortunately, both of them redeemed in standard HDX.

    Leave a comment:


  • Guest's Avatar
    Guest replied
    Re: 3D UV Amazing Spiderman?????

    Originally posted by saber View Post
    I did mine back on June 15th and only got the HDX version. From various conversations with VUDU and Sony, I found out that the inclusion of a 3D version is dependent on the Studio. Since VUDU has started supporting 3D movies, Sony has always opted to include 3D codes. This should include Hotel Transylvania, The Amazing Spiderman, Resident Evil: Retribution, and Underworld: Awaking. However, you have to redeem through VUDU, not directly through Sony. The only things Sony can do for you is to validate your code is a 3D code for the 3D side. If you don't want the 3D version, you can redeem the 2D HDX version directly through Sony.

    I have a support ticket open to get my 3D versions for Spiderman and Underworld, but I haven't heard anything back in the last couple of days. I can confirm that redeeming my code at VUDU for both Hotel Transylvania and Resident Evil resulted in both HDX and 3D versions.

    Hello Saber,

    I grabbed your support case and sent you a response. If you have any questions, please let me know.

    Leave a comment:


  • saber
    replied
    Re: 3D UV Amazing Spiderman?????

    Originally posted by digihed View Post
    Has anyone redeemed the 3D UV code for Amazing Spiderman thru Vudu lately? If you redeem it through the 3D version page, does it give you the 3D, 2D HDX or both? I know I got both versions of Hotel Transylvania when I redeemed the 3D code a couple months ago.
    I did mine back on June 15th and only got the HDX version. From various conversations with VUDU and Sony, I found out that the inclusion of a 3D version is dependent on the Studio. Since VUDU has started supporting 3D movies, Sony has always opted to include 3D codes. This should include Hotel Transylvania, The Amazing Spiderman, Resident Evil: Retribution, and Underworld: Awaking. However, you have to redeem through VUDU, not directly through Sony. The only things Sony can do for you is to validate your code is a 3D code for the 3D side. If you don't want the 3D version, you can redeem the 2D HDX version directly through Sony.

    I have a support ticket open to get my 3D versions for Spiderman and Underworld, but I haven't heard anything back in the last couple of days. I can confirm that redeeming my code at VUDU for both Hotel Transylvania and Resident Evil resulted in both HDX and 3D versions.

    Leave a comment:


  • digihed
    replied
    Re: 3D UV Amazing Spiderman?????

    Has anyone redeemed the 3D UV code for Amazing Spiderman thru Vudu lately? If you redeem it through the 3D version page, does it give you the 3D, 2D HDX or both? I know I got both versions of Hotel Transylvania when I redeemed the 3D code a couple months ago.

    Leave a comment:


  • pratikdhar
    replied
    Re: 3D UV Amazing Spiderman?????

    Originally posted by DanielH View Post
    Please check your case, when you have a moment. I update there..
    I also have the same issue. Purchased Amazing Spiderman 3d Blu-Ray from BestBuy. When I redeemed the code on vudu, I got only the 2D version. Can anyone please help? Thanks.

    Leave a comment:


  • Corinthos
    replied
    Re: 3D UV Amazing Spiderman?????

    Blah my code just redeemed for a regular version. Which sucks cause I all ready owned the regular version and chose the 3D version on the VUDU site and redeemed ok but didn't give me another version. Ughh guess I'll find somewhere with a scanner or something since I don't have one and give them a call.
    If I don't get it resolved within 2 calls I just won't buy anymore So 3D movies with VUDU/UV codes.

    Leave a comment:


  • Inuboy1000
    replied
    Re: 3D UV Amazing Spiderman?????

    So you bought the 3D version on blu-ray, and were surprised you got a code for the 3D version on Ultraviolet, and yet don't own a 3DTV. Hmm... I would've just bought it on DVD for an SD copy.

    Leave a comment:


  • TACBAMA
    replied
    Re: 3D UV Amazing Spiderman?????

    Originally posted by DanielH View Post
    Please check your case, when you have a moment. I update there..
    Got it Daniel! I really do appreciate it man!

    Leave a comment:


  • Guest's Avatar
    Guest replied
    Re: 3D UV Amazing Spiderman?????

    Originally posted by TACBAMA View Post
    130427-000508 thats the case number DanielH...I appreciate the response.
    Please check your case, when you have a moment. I update there..

    Leave a comment:


  • TACBAMA
    replied
    Re: 3D UV Amazing Spiderman?????

    Originally posted by DanielH View Post
    Tacbama,

    I found a case for super 8, but didn't find anything for Spider-Man. Do you have your case number handy?
    130427-000508 thats the case number DanielH...I appreciate the response.

    Leave a comment:


  • Guest's Avatar
    Guest replied
    Re: 3D UV Amazing Spiderman?????

    Originally posted by TACBAMA View Post
    If you are talking about Vudu they sent me an email asking for everything you sent in. So I did, and they still didn't upgrade it! I'm on a mission today I'm contacting everyoneeeeeeeeee till its upgraded lol.
    Tacbama,

    I found a case for super 8, but didn't find anything for Spider-Man. Do you have your case number handy?

    Leave a comment:


  • TACBAMA
    replied
    Re: 3D UV Amazing Spiderman?????

    Originally posted by lujan View Post
    It's been a while now but as I recall, they just asked for a picture of the disk and the U/V code along with proof of purchase. Maybe they're getting stricter now?
    If you are talking about Vudu they sent me an email asking for everything you sent in. So I did, and they still didn't upgrade it! I'm on a mission today I'm contacting everyoneeeeeeeeee till its upgraded lol.

    Leave a comment:

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