CinemaNow and Rovi launch beta at home D2D service

[Starkenator]

Re: CinemaNow and Rovi launch beta at home D2D service

Blu-ray is not currently supported for Disc To Digital Conversion. There are a handful of test titles that have an offer associated with them (like maybe 4). All other Blu-ray discs will show the metadata for the title but will not present an offer.

All DVDs are $2 for SD and $5 for HD despite what the support site says.

Well this needs to change or else you guys will continue to play second fiddle to Vudu. The vast majority of my collection is Blu-ray therefore your service is near worthless to me. I can upgrade some of my titles from the combo DVD for $5 but only if its not on Vudu as it would only be $2.

[D2DGUY]

Re: CinemaNow and Rovi launch beta at home D2D service

Blu-ray is not currently supported for Disc To Digital Conversion. There are a handful of test titles that have an offer associated with them (like maybe 4). All other Blu-ray discs will show the metadata for the title but will not present an offer.

All DVDs are $2 for SD and $5 for HD despite what the support site says.

[BJoffe]

Re: CinemaNow and Rovi launch beta at home D2D service

I've lost my HDX rights to CONTAGION in Vudu, which I had for a week or so after converting the DVD to HD thru CinemaNow.

I have two entries for CONTAGION in my UV locker, one from an early Flixster redemption and this second one from CinemaNow.

CinemaNow has JUSTICE LEAGUE: DOOM on their Disc-to-Digital list but I can't convert it to HD because it's not activated in CinemaNow's system.

I actually have two entries for JUSTICE LEAGUE: DOOM in my UV locker, one of them grants me HD rights but I can't get anyone at Vudu to recognize my HD rights.

Meanwhile, I can watch both movies in HD on my PS3 and LG DVD player using CinemaNow's clunky interface...

I've created work orders for both with Vudu, with screenshots from my UV locker, and they just keep closing my work orders.

[jeremymc7]

Re: CinemaNow and Rovi launch beta at home D2D service

UVVU is telling me I must live with 7 copies of Paranorman in my locker. UVVU support tells me they can't add or remove titles from my locker.

"Hi there,

I would like to apologize for the issues you're encountering.

Unfortunately, UltraViolet has no way of adding or removing content from your account.

We are only a repository for your digital rights, meaning we only hold your content rights within our site.

I apologize for the inconvenience. We are working on a solution for this matter.

Thank you for your patience and understanding during this process,

Jessica C.
UltraViolet Customer Care
http://www.uvvu.com"

That's pretty crazy but I have the same issue. Depending on where I'm viewing though (Flixster, Flixster Collections, CinemaNow, Vudu, etc) and on which device (iPhone, iPad, Panasonic BluRay, Sony BluRay, Mac Computer, etc) I see more or less duplicates of the same title.

In some cases I see all duplicates, in others only the different qualities (duplicates of same quality combined), where still others it combines all duplicates of the same title (be they SD, HD, or HDX).

In ALL cases I personally have experienced though different versions (theatrical, unrated, directors, etc) are NEVER combined.

UV just maintains the copies. It's seems to be up to the company doing the streaming app to determine how they present the copies to you.

[E55KEV]

Re: CinemaNow and Rovi launch beta at home D2D service

It wasn't a CN error. UVVU added Paranorman to my UV locker 7 times. I placed a support ticket.

UVVU is telling me I must live with 7 copies of Paranorman in my locker. UVVU support tells me they can't add or remove titles from my locker.

"Hi there,

I would like to apologize for the issues you're encountering.

Unfortunately, UltraViolet has no way of adding or removing content from your account.

We are only a repository for your digital rights, meaning we only hold your content rights within our site.

I apologize for the inconvenience. We are working on a solution for this matter.

Thank you for your patience and understanding during this process,

Jessica C.
UltraViolet Customer Care
http://www.uvvu.com"

[jeremymc7]

Re: CinemaNow and Rovi launch beta at home D2D service

I can't believe they responded to you I have 8 tickets starting from dec 23rd they have not fixed, answered or told me it had been escalated only to see it wasn't then 3 phone calls over several days later they still haven't done anything. I feel completely ripped off by them.

Wow thats crazy. I was kind of surprised that I got some many quick responses to all my contacts given what everyone has been saying. I did explain to them that I had hundreds of blurays I wanted to do and that I could do it at wal-mart no problem and for less given that blu-rays with CN cost as much as DVD. I wanted to give them the opportunity to resolve the issue before they lost a huge chunk of change. That MAY have been a contributing factor.

[mgfloy03]

Re: CinemaNow and Rovi launch beta at home D2D service

I can't believe they responded to you I have 8 tickets starting from dec 23rd they have not fixed, answered or told me it had been escalated only to see it wasn't then 3 phone calls over several days later they still haven't done anything. I feel completely ripped off by them.

[jeremymc7]

Re: CinemaNow and Rovi launch beta at home D2D service

Here is an official response I received from Cinema Now through escalation of the issue over several days.

"We apologize for the inconvenience you are presenting, please note that at this stage of the program we do not support the convertion of Blu-rays to the digital copies, that is why the error is occurring with the program."

Blu-Ray MAY work or not work with them currently. Only DVD is currently the intention of the BETA program they have right now.

[madmod20061]

Re: CinemaNow and Rovi launch beta at home D2D service

I tried a few Blu Rays to see how it worked out. I ended up buying nothing because all of the movies I have that I have not done yet it did not read the Blu Ray as a qualifying disc. Of the one's it did read as available I already had on there. So at this point it's only certain Blu Rays that it reads.

[jeremymc7]

Re: CinemaNow and Rovi launch beta at home D2D service

Haven't seen any that were not $2/$5...same price as Wal-mart, unless you factor in gas.

The Sherlock Homes I tried was $4.99 for HD upgrade so that would be same price, but since it's treating Blu-Ray as DVD right now it's not worth it.

[Speedaddict81]

Re: CinemaNow and Rovi launch beta at home D2D service

Yep just saw that on the Cinema Now website as well. So it onyl mention's DVD's and not Blu-Ray so it must, at least currently, treat Blu-Ray's the same as DVD's for adding the digital copy. That's unfortunate. It also means that BB/CN is upwards of $1 more expensive to convert DVD's and $4 more expensive to convert Blu-Ray's. YIKES !

Haven't seen any that were not $2/$5...same price as Wal-mart, unless you factor in gas.

[jeremymc7]

Re: CinemaNow and Rovi launch beta at home D2D service

Actually, that's Vudu's D2D through Walmart. CinemaNow doesn't say that anywhere that I've seen:



ref. http://rovicorp.force.com/cinemanow/...rl=CH000003707

Yep just saw that on the Cinema Now website as well. So it onyl mention's DVD's and not Blu-Ray so it must, at least currently, treat Blu-Ray's the same as DVD's for adding the digital copy. That's unfortunate. It also means that BB/CN is upwards of $1 more expensive to convert DVD's and $4 more expensive to convert Blu-Ray's. YIKES !

[MaxH]

Re: CinemaNow and Rovi launch beta at home D2D service

Huh, it's supposed to be $2 for DVD to SD, $5 for DVD to HD, and $2 for Blu-Ray to HD.

Actually, that's Vudu's D2D through Walmart. CinemaNow doesn't say that anywhere that I've seen:

What does Disc To Digital cost?

Prices vary by title and by studio, but in general you?ll be able to convert your DVDs to SD digital copies for $1.99-$2.99 or to HD digital copies for $4.99-$5.99.

**Note that not all devices can play movies in HD. When you buy an HD digital copy you will always be able to stream or download an SD version to devices that are not HD compatible.

ref. http://rovicorp.force.com/cinemanow/...rl=CH000003707

[mike568]

Re: CinemaNow and Rovi launch beta at home D2D service

I gave this my first attempt last night and it didn't go well.

I tried to do Sherlock Homes on Blu-Ray. It was in their system as UV and with SD & HD.

I put in the Blu-Ray and after about five minutes it was accepted and offered me the HD version for FIVE DOLLARS!?!?!?

Huh, it's supposed to be $2 for DVD to SD, $5 for DVD to HD, and $2 for Blu-Ray to HD.

I ended up canceling. I may just wait to see what Vudu gets in place, hopefully by month end as the VUDU CSR people are easier (and QUICKER) to deal with.

At least CineamNow will read Blu-ray discs incase you don't own it on DVD. Maybe once it fully launches it will charge you $2 for Blu-ray movies.

[jeremymc7]

Re: CinemaNow and Rovi launch beta at home D2D service

I gave this my first attempt last night and it didn't go well.

I tried to do Sherlock Homes on Blu-Ray. It was in their system as UV and with SD & HD.

I put in the Blu-Ray and after about five minutes it was accepted and offered me the HD version for FIVE DOLLARS!?!?!?

Huh, it's supposed to be $2 for DVD to SD, $5 for DVD to HD, and $2 for Blu-Ray to HD.

I ended up canceling. I may just wait to see what Vudu gets in place, hopefully by month end as the VUDU CSR people are easier (and QUICKER) to deal with.