CinemaNow and Rovi launch beta at home D2D service

[BJoffe]

Re: CinemaNow and Rovi launch beta at home D2D service

Did anybody have any luck with SIN CITY? I own two different DVD releases and neither one of the discs worked with CinemaNow's program.

[madmod20061]

Re: CinemaNow and Rovi launch beta at home D2D service

I have not had any success with any 20th Century Fox DVDs with the CinemaNow app.

Cinemanow does not have any Fox or Paramount movies available as far as I know.

[johnmccann1976]

Re: CinemaNow and Rovi launch beta at home D2D service

the movie Descendents is on the list and I believe this is the one from Lionsgate not the George Clooney The Descendents. Anyways the program says its invalid.


also men of honor shows up as courage under fire no idea why either. This is the single disk from 20th century fox.

I have not had any success with any 20th Century Fox DVDs with the CinemaNow app.

[mgfloy03]

Re: CinemaNow and Rovi launch beta at home D2D service

Thanks for the list below. That is helpful information to tracking down the issue.

the movie Descendents is on the list and I believe this is the one from Lionsgate not the George Clooney The Descendents. Anyways the program says its invalid.


also men of honor shows up as courage under fire no idea why either. This is the single disk from 20th century fox.

[madmod20061]

Re: CinemaNow and Rovi launch beta at home D2D service

Legends of the Fall (UPC 043396787278) links to the wrong movie. It links to one of those multi pack movies (Legends of the Fall/River Runs Through It/The Devil's Own) when it is a standalone disc. It won't work because of the wrong link.

[jeffpn]

Re: CinemaNow and Rovi launch beta at home D2D service

In my experience, Vudu's customer care is quite exemplary. In the few times I required their assistance, they helped me in a very timely manner. I have always been treated with the utmost of respect by Vudu. Thank you, Vudu!!!

Re: CinemaNow and Rovi launch beta at home D2D service

I value your opinion. What I was referring to was the customer service side of things. I have entered cases with Vudu that never seem to go anywhere, I have chatted with CinemaNow and called them with questions and these type of people just are not customer service people. They really don't seem to care one way or another. I called both Best Buy and Walmart today and wow, what a difference. They were willing to listen and really answer my questions.

That is what I was talking about. But as for at home D2D, I too am looking forward to it. But I think we will still need Walmart to handle some movies. For example, CinemaNow's program cannot handle double and triple feature DVDs correctly. I have Jeremiah Johnson that is on the list with CinemaNow and when I put the disc in it shows the correct movie but it says that it's ineligible. I don't know if their list is wrong or the program isn't working. And, there may be other things (things that for some reason I am not suppose to say ) that you cannot put into your DVD drive that you will have to take to Walmart.

Tfisher,

I reviewed all your cases submitted this morning. Outside of one case (which should be resolved shortly), I would disagree with your support cases not going anywhere.

Please feel free to submit you feature requests like you have in the past. We're happy to review them. However, this does not guarantee that a request you make will be implemented.

[JRBTempe]

Re: CinemaNow and Rovi launch beta at home D2D service

I didn't see it mentioned here, but yesterday I upgraded my DVD of THE RIGHT STUFF to HD via CinemaNow and wound up receiving only the SD version in my Ultraviolet account -- despite the title being available in HD both on CinemaNow and VUDU.

I contacted CinemaNow support to request the HD upgrade and instead they simply refunded my $5, which was not the resolution I was looking for. It's also not the first time they've done this to me, having done an HD D2D on GHOST STORY only to find out it's available in SD only.

I guess the good news is that even after they refund the money, the title remains in your UV account as SD, but I'd rather them keep the money and give me the HD version I'm paying for.

[D2DGUY]

Re: CinemaNow and Rovi launch beta at home D2D service

Thanks for the list below. That is helpful information to tracking down the issue.

These are my results from from about 32 attempts and 3 hd direct buys

1. Harry Potter & chamber of secrets
2. Harry Potter & prisoner of Azkaban
3. Harry Potter & goblet of Fire
4. Harry Potter & the Sorcerer Stone
5. Margin Call
6. Saw
7. La Confidential
8. Thx 1138
9. Miami Vice
10. The Jackal
11. Demolition Man
12. The Specialist
13. Tango & Cash
14. Teenage Mutant Ninja Turtles 1
15. After Hours
16. Along Came Polly
17. Reality Bites
18. The Reaping
19. Dungeons and Dragons
20. Dungeons and Dragons 2
21. Fright Night
22. Teenage Mutant Ninja Turtles 2
23. Crank
24. Crank 2
25. Death Race 2


You should have no problems

Problems
1. Matrix Reloaded SD from HD buy
2. A Cinderella Story sd from hd buy
3. Barry Lyndon Sd from hd buy
4. Miss Congeniality sd from hd buy
5. Batman Gotham Night - SD from hd buy
6. Corruptor - SD from hd buy
7. American Pie Beta House SD from hd buy
8. All 3 lord of the rings extended I got sd from hd buys


I have 8 unresolved tickets

[tfisher]

Re: CinemaNow and Rovi launch beta at home D2D service

We will have to agree to disagree that retail is better. Once vudu launches their home service I'm never looking back. I'd much rather have a problem reading a disc than having to travel to up to 3 different stores and hoping one has an employee trained (or willing to pick up the manual and read) in the service.

I value your opinion. What I was referring to was the customer service side of things. I have entered cases with Vudu that never seem to go anywhere, I have chatted with CinemaNow and called them with questions and these type of people just are not customer service people. They really don't seem to care one way or another. I called both Best Buy and Walmart today and wow, what a difference. They were willing to listen and really answer my questions.

That is what I was talking about. But as for at home D2D, I too am looking forward to it. But I think we will still need Walmart to handle some movies. For example, CinemaNow's program cannot handle double and triple feature DVDs correctly. I have Jeremiah Johnson that is on the list with CinemaNow and when I put the disc in it shows the correct movie but it says that it's ineligible. I don't know if their list is wrong or the program isn't working. And, there may be other things (things that for some reason I am not suppose to say ) that you cannot put into your DVD drive that you will have to take to Walmart.

[madmod20061]

Re: CinemaNow and Rovi launch beta at home D2D service

I called both CinemaNow and Best Buy this morning (as part of some research I was doing) and asked if they had any plans for an in store disc-to-digital program like what Walmart does. They are just as clueless as their competition, but they have an excuse because they are only in beta testing. I talked to three people total (2 at CinemaNow and 1 at Best Buy) and they all said that they don't know if Best Buy will offer a D2D program like Walmart.

One thing is for sure, dealing with the retail side of these companies is much less painful.

We will have to agree to disagree that retail is better. Once vudu launches their home service I'm never looking back. I'd much rather have a problem reading a disc than having to travel to up to 3 different stores and hoping one has an employee trained (or willing to pick up the manual and read) in the service.

[tfisher]

Re: CinemaNow and Rovi launch beta at home D2D service

My solution went to Wally World Sunday, the fellow that I have assisted in training works that day, had him upload/convert 93 discs, a combination of Blu Rays & DVDs, HD where it was available & SD where it was not available (i.e. Tears of the Sun is a Blu Ray, but VUDU only has SD). Took all of one hour, the conversions were completed correctly, no hassles, pleasant sales associate, they all showed up instantly in UV and VUDU, & then drove past Best Buy feeling quite smug (coincidentally they are on the way to Wally World).

Currently I have 6 tickets open with them since mid December on a multitude of issues surrounding CinemaNow, including D2D conversion. Have heard nothing except that the issues have been escalated to management, HAH!! Fed up, hope they make a go of it, but not with my dollar.

I called both CinemaNow and Best Buy this morning (as part of some research I was doing) and asked if they had any plans for an in store disc-to-digital program like what Walmart does. They are just as clueless as their competition, but they have an excuse because they are only in beta testing. I talked to three people total (2 at CinemaNow and 1 at Best Buy) and they all said that they don't know if Best Buy will offer a D2D program like Walmart.

One thing is for sure, dealing with the retail side of these companies is much less painful.

[Roxie_Muzic]

Re: CinemaNow and Rovi launch beta at home D2D service

My solution went to Wally World Sunday, the fellow that I have assisted in training works that day, had him upload/convert 93 discs, a combination of Blu Rays & DVDs, HD where it was available & SD where it was not available (i.e. Tears of the Sun is a Blu Ray, but VUDU only has SD). Took all of one hour, the conversions were completed correctly, no hassles, pleasant sales associate, they all showed up instantly in UV and VUDU, & then drove past Best Buy feeling quite smug (coincidentally they are on the way to Wally World).

Currently I have 6 tickets open with them since mid December on a multitude of issues surrounding CinemaNow, including D2D conversion. Have heard nothing except that the issues have been escalated to management, HAH!! Fed up, hope they make a go of it, but not with my dollar.

[Ruinit]

Re: CinemaNow and Rovi launch beta at home D2D service

My copy of the Grudge (UPC 043396062603) does not work. On my Mac is says not compatible. On my PC is says there's no disc in the drive. Funny since it works fine on the DVD player on both. I guess it's another one to save for Vudu's d2d app.

Yea hopefully Vudu is testing the app now because the Rovi Cinemanow app is aweful .... I read it was gonna be out this month, hopefully that does not mean Jan 31 At least Rovi is trying to sell CinemaNow maybe someone good will buy them!

[madmod20061]

Re: CinemaNow and Rovi launch beta at home D2D service

My copy of the Grudge (UPC 043396062603) does not work. On my Mac is says not compatible. On my PC is says there's no disc in the drive. Funny since it works fine on the DVD player on both. I guess it's another one to save for Vudu's d2d app.