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The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

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Early adopters IN LUCK with UV! Flixster upgraded SD movies to HDX!

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    #91
    Re: Early adopters IN LUCK with UV! Flixster upgraded SD movies to HDX!

    So I decided to email Universal and just ask them which bluray codes that had redeemed in SD could be upgraded to HD. I gave them the following list:

    American Graffitti
    American Pie
    American Pie 2
    Bridesmaids
    The Bourne Identity
    The Bourne Supremacy
    The Bourne Ultimatum
    The Change Up
    Fast Times at Ridgemont High
    Hanna
    Killer Elite
    Paul
    Public Enemies
    Your Highness

    They first responded to Bridesmaids and said that it was supposed to redeem in SD and couldn't do anything about it. I emailed them back and asked to take a look at the rest of the codes and they emailed me new HDX codes for all 3 for the Bourne films and Killer Elite. Like the previous person mentioned, I'm not if these will redeem in iTunes aside from HDX as codes usually do.

    Overall I can't complain as getting 4 out of 14 films upgraded to HDX ain't bad.

    Comment


      #92
      Re: Early adopters IN LUCK with UV! Flixster upgraded SD movies to HDX!

      OK, so realize now that I should have gone to the studio first, but I redeemed these through Flixster, so that's where I fired off my first e-mail:

      APR 04, 2013 | 07:36AM PDT
      These movies were only put in my UV locker in Standard Definition from Flixster, and they should be in High Definition:

      Harry Potter and the Deathly Hallows - Part 2
      Code: [redacted]

      Green Lantern (2011)
      Code: [redacted]

      Thanks for your help!
      So, having gotten the ball rolling, at least an actual person responded quickly:

      APR 04, 2013 | 01:13PM PDT
      Hi Max,

      Thank you for reporting this issue. We will investigate the problem, and resolve it as quickly as possible. We apologize for the inconvenience.

      Regards,
      [name redacted]
      Then a week went by, all the while I'm constantly checking Vudu, uvvu.com, and Flixster to see if they've been upgraded, but no. I wasn't checking quite as often, and I was about to give up and contact the studio when I got this puzzling response:

      APR 10, 2013 | 10:34AM PDT
      Hi Max,

      We've reviewed your case, and we're showing that these titles are currently redeemed in HD format. Playback in HD is not supported on Flixster at this time, but we hope to have it available in the future.

      [name redacted]
      Sure enough, I checked, and that day they had been upgraded.

      So...we fixed your issue, therefore there is no issue?

      Comment


        #93
        Re: Early adopters IN LUCK with UV! Flixster upgraded SD movies to HDX!

        Originally posted by rdodolak View Post
        I emailed that address last Wednesday and received a response 20 minutes later stating the following but I have yet to hear anything back from them.

        We apologize for any technical difficulties you are experiencing. We are currently researching the issue you have reported and will contact you soon with further support.
        I seem to have bad luck as I haven't been able to get them to upgrade any of my movies which should have been HD.
        Guess I have the worst of luck. WB finally got back to me almost a month later. This is so ridiculous that you can't even make this stuff up. I don't think they even read my email ... the whole problem is that Flixster didn't give me the UltraViolet HD rights. Oh, I never once said anything about an XBox, in fact I don't even have an XBox, so I'm not sure what this has to do with my email.

        :facepalm:

        Hello,

        Thank you for contacting Flixster Customer Care for UltraViolet. Flixster now supports playback of most titles in HD through the new Flixster app on Xbox, but unfortunately some UltraViolet movies and TV shows are not yet available for HD playback through Flixster. If you have UltraViolet HD rights for a movie or TV show that is not playable in HD on the Flixster Xbox app, you might try Vudu, which is also available on Xbox and supports HD playback of most titles. As we continue to expand our services please keep checking back as we have some exciting new features that we will roll out in the future.

        We appreciate your patience. Thank you for contacting us.
        Flixster Customer Care for UltraViolet?

        Comment


          #94
          Re: Early adopters IN LUCK with UV! Flixster upgraded SD movies to HDX!

          Originally posted by rdodolak View Post
          Guess I have the worst of luck. WB finally got back to me almost a month later. This is so ridiculous that you can't even make this stuff up. I don't think they even read my email ... the whole problem is that Flixster didn't give me the UltraViolet HD rights. Oh, I never once said anything about an XBox, in fact I don't even have an XBox, so I'm not sure what this has to do with my email.



          :facepalm:
          I got the exact same email today. 2 actually. Oh well. It just solidifies my decision to only use flixster as a last resort and never pay for thier overpriced d2d service. Terrible customer service. Why would you answer a support ticket with something that has nothing to do with the problem?

          Comment


            #95
            Re: Early adopters IN LUCK with UV! Flixster upgraded SD movies to HDX!

            Originally posted by madmod20061 View Post
            I got the exact same email today. 2 actually. Oh well. It just solidifies my decision to only use flixster as a last resort and never pay for thier overpriced d2d service. Terrible customer service. Why would you answer a support ticket with something that has nothing to do with the problem?
            They sent me an email today that had nothing to do with my case. I emailed paramount to upgrade my super 8 (redeemed from a blu ray) to Hdx. Its currently sd. And somehow it ended up with flixster sending me a stupid response. Anyone get Super 8 to redeem in HDX? Thanks

            Comment


              #96
              Re: Early adopters IN LUCK with UV! Flixster upgraded SD movies to HDX!

              Originally posted by TACBAMA View Post
              They sent me an email today that had nothing to do with my case. I emailed paramount to upgrade my super 8 (redeemed from a blu ray) to Hdx. Its currently sd. And somehow it ended up with flixster sending me a stupid response. Anyone get Super 8 to redeem in HDX? Thanks
              Nope, mine redeemed in SD as well.

              Comment


                #97
                Re: Early adopters IN LUCK with UV! Flixster upgraded SD movies to HDX!

                Originally posted by rdodolak View Post
                Nope, mine redeemed in SD as well.
                I'll keep you updated, i'm watching draft drinking a few brews and in a heated battle with Vudu, Paramount at the moment lol trying to get this upgraded. I got paramount telling me they can add/give me the copy in HD but vudu must remove my SD copy ??? lol Anyway ive forwarded the emails from paramount as requested by Vudu. I have no idea if I will win this battle. However, if I do I will let you know so you 2 can have yours upgraded.

                Comment


                  #98
                  Re: Early adopters IN LUCK with UV! Flixster upgraded SD movies to HDX!

                  I sent them a response asking them to actually read my support ticket that had nothing to do with the response they gave. They got back to me and said they gave me hd rights to Falling Skies season 1, but they were having trouble issuing me hd rights for shameless season 1 and are looking into the problem.

                  Comment


                    #99
                    Re: Early adopters IN LUCK with UV! Flixster upgraded SD movies to HDX!

                    I wrote them back and restated why I contacted them in the first place and got this response this morning.

                    We verified the redemption code of the movie that you provided and its SD disc type. That is why you have SD rights for your title and not HD rights.
                    So, I wrote them back once again to state that I had purchased the Blu-ray version but only received SD rights and asked to be given HD rights considering I purchased a BD. Received this response back from WB:

                    We apologize for the technical difficulties you are experiencing. The issue you reported has been resolved. The HD right has been added for this title in your account.
                    I checked my UVVU account and i still only have SD rights so I wrote them back stating my account still shows i only have SD rights.

                    Comment


                      Re: Early adopters IN LUCK with UV! Flixster upgraded SD movies to HDX!

                      Originally posted by rdodolak View Post
                      I wrote them back and restated why I contacted them in the first place and got this response this morning.



                      So, I wrote them back once again to state that I had purchased the Blu-ray version but only received SD rights and asked to be given HD rights considering I purchased a BD. Received this response back from WB:



                      I checked my UVVU account and i still only have SD rights so I wrote them back stating my account still shows i only have SD rights.
                      That sucks. Your post made me double check my UV account and luckily they did upgrade Falling Skies to HD for me. Still a shame about Shameless not getting the upgrade (yet?). Good luck with yours.

                      Comment


                        Re: Early adopters IN LUCK with UV! Flixster upgraded SD movies to HDX!

                        Originally posted by madmod20061 View Post
                        That sucks. Your post made me double check my UV account and luckily they did upgrade Falling Skies to HD for me. Still a shame about Shameless not getting the upgrade (yet?). Good luck with yours.
                        Received another response this morning and they forgot to push the update. I just checked and i now have two listings in my UVVU.com account. One with only SD rights and a second with both SD and HD rights.

                        Comment


                          Re: Early adopters IN LUCK with UV! Flixster upgraded SD movies to HDX!

                          Originally posted by TACBAMA View Post
                          I'll keep you updated, i'm watching draft drinking a few brews and in a heated battle with Vudu, Paramount at the moment lol trying to get this upgraded. I got paramount telling me they can add/give me the copy in HD but vudu must remove my SD copy ??? lol Anyway ive forwarded the emails from paramount as requested by Vudu. I have no idea if I will win this battle. However, if I do I will let you know so you 2 can have yours upgraded.
                          I'm currently in the process of getting my Super 8 upgraded from Paramount as well. I've been exchanging a few emails with a rep from Paramount over the past couple weeks getting a few other things upgraded, and decided to ask about Super 8. At first they told me that they couldn't do anything with Super 8 because I didn't redeem it through the Paramount website so they didn't have any way to upgrade the UV copy to HDX. I told them that was fine and I'd take it up with Flixster. After a few days the person emailed me back again and said that if I wanted them to they would just add the HDX copy to my account but I'd have to have VUDU or Flixster remove the SD copy if I wanted it deleted. But it didn't sound like they were requiring me to do so if I choose not to. This was 2 days ago and as of yet I haven't heard from them about it but when I do I'll let everyone know.

                          Comment


                            Re: Early adopters IN LUCK with UV! Flixster upgraded SD movies to HDX!

                            Originally posted by KMan2100 View Post
                            I'm currently in the process of getting my Super 8 upgraded from Paramount as well. I've been exchanging a few emails with a rep from Paramount over the past couple weeks getting a few other things upgraded, and decided to ask about Super 8. At first they told me that they couldn't do anything with Super 8 because I didn't redeem it through the Paramount website so they didn't have any way to upgrade the UV copy to HDX. I told them that was fine and I'd take it up with Flixster. After a few days the person emailed me back again and said that if I wanted them to they would just add the HDX copy to my account but I'd have to have VUDU or Flixster remove the SD copy if I wanted it deleted. But it didn't sound like they were requiring me to do so if I choose not to. This was 2 days ago and as of yet I haven't heard from them about it but when I do I'll let everyone know.
                            Sorry I forgot to follow up. I was able to get the movie upgraded to HDX. I got Paramount in email saying pretty much the same thing they told you. I just forwarded all the emails to Vudu and they handled it pretty quick. Vudu has some top notch customer service IMO!

                            Comment


                              Re: Early adopters IN LUCK with UV! Flixster upgraded SD movies to HDX!

                              Originally posted by KMan2100 View Post
                              I'm currently in the process of getting my Super 8 upgraded from Paramount as well. I've been exchanging a few emails with a rep from Paramount over the past couple weeks getting a few other things upgraded, and decided to ask about Super 8.
                              Originally posted by TACBAMA View Post
                              Sorry I forgot to follow up. I was able to get the movie upgraded to HDX. I got Paramount in email saying pretty much the same thing they told you. I just forwarded all the emails to Vudu and they handled it pretty quick. Vudu has some top notch customer service IMO!
                              I got this email reply on Tuesday April 30th about Super 8. The email is way confusing and it still is not HDX:

                              Hello,

                              The film has been switched. SD comes with DVD purchase and HD should come with Blu-rays. In combos you have to check the sticker to see which version it comes with.

                              Thank you,
                              The Paramountmovies.com Online Team

                              Paramountmovies.com
                              A Zukor LLC

                              Comment


                                Re: Early adopters IN LUCK with UV! Flixster upgraded SD movies to HDX!

                                Just thought I'd let everyone know that Paramount finally got back to me saying they added Super 8 HD to my UV account. Just checked my VUDU account and it now lists both the SD & HDX! That's another one I can check off the list of needing upgraded.

                                Has anyone had any luck getting movies upgraded from Anchor Bay, Lionsgate or Weinstein? I have "Abduction" from Lionsgate, "Scream 4" from Weinstein and "Let Me In" from Anchor Bay I'd like to get upgraded if possible. I tried looking for Lionsgate customer service email but it looks like they only deal with the digital copies and not UV. They direct all UV redemptions to VUDU so do I have to check with them to see if they can upgrade my Lionsgate copies?

                                Comment

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