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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

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6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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VUDU AT HOME: DISC-TO-DIGITAL Bugs?

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  • tkdkid717
    replied
    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

    Saw DVD registers as Saw 6.

    Leave a comment:


  • JohnkyKong
    replied
    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

    Fifth Element (UPC 043396215207) registers as DVD, but is bluray. The disc label says [bluray] - DVD
    Teenage Mutant Ninja Turtles II - Bluray. Registers as SD. (UPC) 794043144721))
    Serenity (UPC 025195 055796) - Bluray, Registers as SD
    Anchorman (UPC 097361314242) Bluray, registers as SD
    Ghostbusters (UPC 043396249462) Bluray, unable to verify?


    Star trek (2009) UPC 032429073761 - Registers as HDX, but when you click the button clearly marked as HDX it adds SD.
    Boondock Saints (UPC 02454353802880) - Bluray, registers as Bluray for LIVE FREE OR DIE HARD?!

    Forgetting Sarah Marshall (UNRATED) UPC 025195046213 registers as the theatrical version
    Hangover (1) UPC 883929058037 - Registers as theatrical, but it unrated. Shows as "extreme edition" in the add screen

    Leave a comment:


  • jeremymc7
    replied
    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

    Originally posted by mysbca View Post
    X2: X-men United blu-ray identifies correctly now, too.
    Transformers (first one) blu-ray identifies correctly, but as dvd.
    I had the same as well this weekend.

    Leave a comment:


  • jeremymc7
    replied
    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

    Originally posted by rdodolak View Post
    I apologize if this has already been mentioned but figured I would share just in case. I just finished going through my list of discs which weren't working with Vudu-to-Go and the following 12 titles are now recognized correctly within the app:
    • Alien: Resurrection [Alien Anthology (Blu-ray)]
    • Alien3 [Alien Anthology (Blu-ray)]
    • Fast and the Furious, The: Tokyo Drift (Blu-ray)
    • Lethal Weapon [Lethal Weapon Collection (Blu-ray)]
    • Lethal Weapon 2 [Lethal Weapon Collection (Blu-ray)]
    • Lethal Weapon 3 [Lethal Weapon Collection (Blu-ray)]
    • Lethal Weapon 4 [Lethal Weapon Collection (Blu-ray)]
    • One, The
    • Shrek 2 [Shrek: The Whole Story (Blu-ray)]
    • Shrek Forever After [Shrek: The Whole Story (Blu-ray)]
    • Jumper (2008)
    • I, Robot (2004)


    The Lethal Weapon, Alien Anthology, and Shrek: The Whole Story box sets prompt the user with multiple matches (every movie from the box set is shown) where the user can select the correct title. The One is only available in SD.
    I can confirm those as well. Did (most all of them) them myself this weekend.

    Leave a comment:


  • jjohns
    replied
    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

    Originally posted by digitalfreaknyc View Post
    Any chance you're allowed to choose between the various versions of the Alien films?
    I did this last night for my blu-ray Anthology set. Only the Alien3 disc gave me the option to select from the four movies, but the first two movies are the Theatrical editions. The Aliens disc still comes up as Alien instead of Aliens.

    Leave a comment:


  • tbdave
    replied
    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

    Joshua (2007) DVD - Incorrectly identified as "Joshua's Troop: JT3 - Joshua's Troop Live - DVD"

    Leave a comment:


  • digitalfreaknyc
    replied
    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

    Originally posted by rdodolak View Post
    I apologize if this has already been mentioned but figured I would share just in case. I just finished going through my list of discs which weren't working with Vudu-to-Go and the following 12 titles are now recognized correctly within the app:
    • Alien: Resurrection [Alien Anthology (Blu-ray)]
    • Alien3 [Alien Anthology (Blu-ray)]
    • Fast and the Furious, The: Tokyo Drift (Blu-ray)
    • Lethal Weapon [Lethal Weapon Collection (Blu-ray)]
    • Lethal Weapon 2 [Lethal Weapon Collection (Blu-ray)]
    • Lethal Weapon 3 [Lethal Weapon Collection (Blu-ray)]
    • Lethal Weapon 4 [Lethal Weapon Collection (Blu-ray)]
    • One, The
    • Shrek 2 [Shrek: The Whole Story (Blu-ray)]
    • Shrek Forever After [Shrek: The Whole Story (Blu-ray)]
    • Jumper (2008)
    • I, Robot (2004)


    The Lethal Weapon, Alien Anthology, and Shrek: The Whole Story box sets prompt the user with multiple matches (every movie from the box set is shown) where the user can select the correct title. The One is only available in SD.
    Any chance you're allowed to choose between the various versions of the Alien films?

    Leave a comment:


  • mysbca
    replied
    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

    X2: X-men United blu-ray identifies correctly now, too.
    Transformers (first one) blu-ray identifies correctly, but as dvd.

    Leave a comment:


  • rdodolak
    replied
    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

    I apologize if this has already been mentioned but figured I would share just in case. I just finished going through my list of discs which weren't working with Vudu-to-Go and the following 12 titles are now recognized correctly within the app:
    • Alien: Resurrection [Alien Anthology (Blu-ray)]
    • Alien3 [Alien Anthology (Blu-ray)]
    • Fast and the Furious, The: Tokyo Drift (Blu-ray)
    • Lethal Weapon [Lethal Weapon Collection (Blu-ray)]
    • Lethal Weapon 2 [Lethal Weapon Collection (Blu-ray)]
    • Lethal Weapon 3 [Lethal Weapon Collection (Blu-ray)]
    • Lethal Weapon 4 [Lethal Weapon Collection (Blu-ray)]
    • One, The
    • Shrek 2 [Shrek: The Whole Story (Blu-ray)]
    • Shrek Forever After [Shrek: The Whole Story (Blu-ray)]
    • Jumper (2008)
    • I, Robot (2004)


    The Lethal Weapon, Alien Anthology, and Shrek: The Whole Story box sets prompt the user with multiple matches (every movie from the box set is shown) where the user can select the correct title. The One is only available in SD.

    Leave a comment:


  • Petro49er
    replied
    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

    Batman - blu ray reads as a DVD.
    Lord of the rings - extended edition set (blu ray) - each reads as DVD, but completely wrong. They all give you the choice of either Fellowship of the Ring or Return of the King theatrical DVDs. Really quite odd.

    Leave a comment:


  • Donborvio
    replied
    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

    Hi, new member here. I'm in the process of converting (or attempting to anyway) my about 200 title blu-ray collection to Vudu/UV. Here are the bugs, annoyances and other I've found...UPDATE: now I have completed going through my collection. I was able to convert about 115 titles online.

    Disclaimer: This is NOT a complaint besides for the hope it helps Vudu recognize and fix these issues where possible. This is a great service they provide.

    Not recognized or wrong title:
    FIXED- Aliens - recognized as Alien
    Army of Darkness (Screwhead Edition) - not recognized
    Bloodsport/Timecop - not recognized
    Boondock Saints - recognized as Live Free or Die Hard
    Pitch Black - recognized as Chronicles of Riddick
    FIXED- Die Hard - recognized as Live Free or Die Hard
    FIXED- Die Hard 2: Die Harder - recognized as Live Free or Die Hard
    Eyes Wide Shut - recognized as Barry Lyndon
    Firefly(show) - recognized as Serenity
    Full Metal Jacket - recognized as Barry Lyndon
    Ghostbusters - not recognized
    Godfather 3 - recognized as Godfather 1
    Last Man Standing/The Last Boy Scout - not recognized
    The Jackal (combo disc) - not recognized
    Iron Sky - not recognized
    Planet Earth BBC - not recognized
    MiB 1 - recognized as MiB 3 and not eligible
    Indiana Jones (all) - not recognized
    The Matrix Revolutions - recognized as either Matrix 1 or 2
    The Animatrix - recognized as either Matrix 1 or 2
    FIXED - Taken - recognized as The Marine
    Stargate: Continuum - not recognized
    Underworld: Rise of the Lycans - recognized as Underworld DVD
    Star Trek I-VI & Generations, Insurrection, Nemesis - all recognized as Star Trek IV (yet First Contact is recognized properly)
    Lord of the Rings (all) - no Extended Cut and recognized as DVDs


    Blu-rays recognized as DVD:
    American History X
    Batman Begins
    Braveheart (Sapphire Series)
    Chronicles of Riddick
    Clear and Present Danger
    Constantine
    The Departed
    The Fifth Element
    The Godfather 1 & 2
    Goodfellas
    Hellboy 2
    Hunt for the Red October
    The Legend of Zorro
    The Matrix
    The Patriot
    Patriot Games
    Blazing Saddles
    V for Vendetta
    Unforgiven
    U-571
    Transformers
    Underworld

    Misc annoyances:
    FIXED- Alien and Aliens - only theatrical available
    Kingdom of Heaven - recognized properly but no Director's Cut
    Troy - recognized properly but no Director's Cut
    FIXED- Watchmen - recognized properly but no Director's Cut
    The Lives of Others - recognized properly but SD only
    We Were Soldiers - recognized properly but SD only

    Leave a comment:


  • Zonker
    replied
    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

    I have converted several hundred DVDs and Blu-Rays and Here are some errors and observations I have encountered:

    DVDs:

    Generally a problem with 2 sided DVDs ( I think I only had 1 successfully read). They all give the error message "Problem while Verifying this disc"

    As Good As It Gets
    The Freshman
    The Girl Next Door
    The Last Of the Mohicans
    Madeline
    Mouse Hunt
    Stepmom


    Blu-Rays:

    Many Different Issues so I will list the ones that I encountered grouped by error.

    Reads Wrong Title (Happens often within Bundles or Collections):

    Alexander (Part of the 300 / Troy / Alexander Revisited Pack)
    Die Hard (Die Hard Collection)
    Die Hard 2: Die Harder (Die Hard Collection)
    Star Trek II: The Wrath of Khan (Part of Star Trek: Original Motion Picture Collection)
    Star Trek III: The Search for Spock (Part of Star Trek: Original Motion Picture Collection)
    Star Trek V: The Final Frontier (Part of Star Trek: Original Motion Picture Collection)
    Star Trek: The Motion Picture (Part of Star Trek: Original Motion Picture Collection)
    The Godfather: Part III (The Godfather Collection)

    Won't Read Disc

    The Eye

    "problem while verifying this disc"

    True Grit

    "Unable to Identify Disk"

    The Ghost Writer


    I have reported all of these as cases in Vudu support, but thought I'd share these here as well. Overall seems to be getting a little bit better as a lot of the other errors have cleared up.

    Z

    Leave a comment:


  • jeremymc7
    replied
    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

    Originally posted by fadetonite View Post
    Star Trek Next Generation Movies (all) bluray do not recognize
    The Mummy Returns bluray comes up as the 3 mummy movie
    Jurrasic Park Bluray, does not recognize
    Jurassic Park 3 Bluray, does not recognize
    RepoMen Bluray, does not recognize
    Taken 2 bluray, does not recognize
    Wrath of the Titans, does not recognize
    Red Riding Hood, does not recognize

    I reported each title through vudu at home as well.
    Jurassic Park, none of them are on D2D.

    The rest are indeed errors.

    Leave a comment:


  • fadetonite
    replied
    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

    Star Trek Next Generation Movies (all) bluray do not recognize
    The Mummy Returns bluray comes up as the 3 mummy movie
    Jurrasic Park Bluray, does not recognize
    Jurassic Park 3 Bluray, does not recognize
    RepoMen Bluray, does not recognize
    Taken 2 bluray, does not recognize
    Wrath of the Titans, does not recognize
    Red Riding Hood, does not recognize

    I reported each title through vudu at home as well.

    Leave a comment:


  • Dhopfe
    replied
    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

    Recently encountered issues with using Disc-To-Digital while attempting to add the two movies below

    Aliens - system matched it to the first Movie Alien, suspect the name of the Second movie was close enough and did not ask me which one I was trying to add. Got the option while adding the Die Hard Movies. That helped but still was annoying that it did it in the first place.

    Same issue with Mission Impossible 2 except it matched it to Mission Impossible 3 and just like Aliens it did not provide any way to tell the system which movie it was.

    Been finding various movies which have been indicating that they are not eligible at this time. I would need to go through all of them and list them before posting. Most of them are Disney which I have noticed they are now using Vudu for digital copies. I like having them both in ITunes and on Vudu, however will select Vudu only because I can actually watch them anywhere there is a PC/Laptop or tablet that connects to the Internet.

    Leave a comment:

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