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Fandango at Home Forum Guidelines

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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VUDU AT HOME: DISC-TO-DIGITAL Bugs?

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  • Guest's Avatar
    Guest replied
    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

    New Thread:

    https://forum.vudu.com/showthread.ph...90#post1259390

    Leave a comment:

  • Blitzbox32
    replied
    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

    Problems with Exorcist Digipack blu ray. Also unable to upload Clockwork Orange 40th anniversary blu ray.

    Leave a comment:

  • Outspoken1
    replied
    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

    Overall, my experience with the Disc-to-Digital was fine, but here are some problems that need to be addressed:

    All of these problems involved Blu-Ray DVDs and the loss of promotional pricing. I am being verbose to help the tech staff.

    'Lara Croft Tomb Raider' in Blu-Ray does not come up identified as Blu-Ray (HDX) so you are charged the higher fee to have HDX.

    'Underworld' in Blu-Ray does not come up identified as Blu-Ray (HDX) so you are charged the higher fee to have HDX.

    Official email from Vudu Technical Staff said if this happens in the future, to select SD, then send then email with scans of the Blu-Ray box and they will adjust to HDX at no additional charge.

    ============

    Blu-Ray movies that were incorrectly identified:

    All of these movies came from the trilogy packs, so perhaps the trilogy Blu-Ray DVDs were not entitled the same as the single sale Blu-Rays.

    Bourne Trilogy Pack Blu-Ray: 'Bourne Supremacy' and 'Bourne Ultimatum' did not correctly identify. All three identified as 'Bourne Identity'

    Underworld Trilogy pack Blu-Ray: 'Underworld: Rise of the Lycans' was incorrectly identified as 'Underworld'

    ==================

    Additional problem that was NOT addressed: I was converting as many of my favorite Blu-Ray DVDs to Vudu to take advantage of their "50% off if you did more than 10". With the three above Blu-Ray DVDs that I could not add to my initial collection, I will apparently now be charged the full fee, even though the problem was Vudu's technical problems. I know we are only talking about a few $$, but the principle is that I was not allowed to take advantage of an offer by Vudu nor was any resolution offered other than look at these Forums to see which problem Blu-Ray DVDs exist.

    Well, how does that help? Is there a page I have not found from Vudu Technical staff that lists 'problem' Blu-Ray and regular DVDs that are now fixed? Do you just keep trying to convert a problem Blu-Ray/regular DVD until you get lucky?

    Leave a comment:

  • lujan
    replied
    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

    Originally posted by Fofer View Post
    I wouldn't count on them reading this thread. Email customer support instead.

    And in my case, when BluRays were showing as DVDs, I paid $2.50 (after 50% discount) to get the HDX copy (instead of paying $1 for the SD copy.) And I'll email customer support to ask for the $1.50 refunds. I figured that was "safer" than asking for an SD->HDX upgrade, because if they said no for whatever reason, I didn't want to be stuck with an SD copy! (I mean, I'd rather get stuck paying $1.50 more for those few conversions, then be annoyed by the fact that I was stuck with an SD copy.)
    +1

    Leave a comment:

  • Fofer
    replied
    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

    Originally posted by gcraig22 View Post
    I just went ahead and converted all of these as SD just so I could watch them now. Maybe you can upgrade these for me when the bugs are worked out.
    I wouldn't count on them reading this thread. Email customer support instead.

    And in my case, when BluRays were showing as DVDs, I paid $2.50 (after 50% discount) to get the HDX copy (instead of paying $1 for the SD copy.) And I'll email customer support to ask for the $1.50 refunds. I figured that was "safer" than asking for an SD->HDX upgrade, because if they said no for whatever reason, I didn't want to be stuck with an SD copy! (I mean, I'd rather get stuck paying $1.50 more for those few conversions, then be annoyed by the fact that I was stuck with an SD copy.)

    Leave a comment:

  • YankeeGator6
    replied
    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

    Originally posted by gcraig22 View Post
    Talladega Nights (not recognized)
    Boondock Saints (reads as Live Free or Die Hard)

    The following list comes up as DVD instead of Blu-Ray:

    Step Brothers
    The Matrix
    The Big Lebowski
    Anchorman
    Constantine
    Hellboy II: The Golden Army
    Troy
    300

    I just went ahead and converted all of these as SD just so I could watch them now. Maybe you can upgrade these for me when the bugs are worked out.

    Take pictures of the discs and send a ticket to support and they will upgrade them. They are awesome about it and it usually takes them less than 24 hours.

    Leave a comment:

  • gcraig22
    replied
    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

    Talladega Nights (not recognized)
    Boondock Saints (reads as Live Free or Die Hard)

    The following list comes up as DVD instead of Blu-Ray:

    Step Brothers
    The Matrix
    The Big Lebowski
    Anchorman
    Constantine
    Hellboy II: The Golden Army
    Troy
    300

    I just went ahead and converted all of these as SD just so I could watch them now. Maybe you can upgrade these for me when the bugs are worked out.

    Leave a comment:

  • JRBTempe
    replied
    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

    Originally posted by jman33 View Post
    I've encountered my first issue with a movie I own. "In the Bedroom" was converted to HDX and is listed as UV title. However, tonight it gave me an error saying the title wasn't currently available. Anyone encounter something similar on another title?
    I have the same title in my collection (purchased as an HDX D2D from a DVD) and the VUDU website now only shows the trailer available for playback. Here's hoping it's just a glitch and not a sign of something more ominous to come...

    Leave a comment:

  • jman33
    replied
    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

    I've encountered my first issue with a movie I own. "In the Bedroom" was converted to HDX and is listed as UV title. However, tonight it gave me an error saying the title wasn't currently available. Anyone encounter something similar on another title?

    Leave a comment:

  • dunham44
    replied
    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

    can someone post the names of the movies that have been corrected?

    Leave a comment:

  • Jerry8169
    replied
    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

    Don't know if this has been reported yet, but, Superman Vs The Elite is recognized as Esther.

    Leave a comment:

  • Squatting Hen
    replied
    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

    Moved to the other thread.

    Leave a comment:

  • Grey Ghost
    replied
    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

    Originally posted by gfgray View Post
    Sorry if these have been posted already:
    Joss Whedon's Firefly: The Complete Series Blu-ray detects as Serenity DVD
    Transformers: Dark of the Moon detects correctly as Blu-ray. But once added to cart, it shows up as DVD in SD.
    Battlestar Galactica: The Complete Series Blu-ray 2010 does not detect and doesn't appear to be in the database.
    TV Shows are not Disc to Digital eligible.

    Leave a comment:

  • MaxH
    replied
    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

    Originally posted by gfgray View Post
    Sorry if these have been posted already:
    Joss Whedon's Firefly: The Complete Series Blu-ray detects as Serenity DVD
    Transformers: Dark of the Moon detects correctly as Blu-ray. But once added to cart, it shows up as DVD in SD.
    Battlestar Galactica: The Complete Series Blu-ray 2010 does not detect and doesn't appear to be in the database.
    I am very sorry to say that Firefly is not UV, and is also not available for D2D.

    Leave a comment:

  • gfgray
    replied
    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

    Sorry if these have been posted already:
    Joss Whedon's Firefly: The Complete Series Blu-ray detects as Serenity DVD
    Transformers: Dark of the Moon detects correctly as Blu-ray. But once added to cart, it shows up as DVD in SD.
    Battlestar Galactica: The Complete Series Blu-ray 2010 does not detect and doesn't appear to be in the database.

    Leave a comment:

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