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The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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VUDU AT HOME: DISC-TO-DIGITAL Bugs?

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    #961
    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

    Originally posted by MoWeb View Post
    This is interesting because my A Nightmare on Elm Street 5: The Dream Child DVD read with no problem on 06/21/2013 and converted to HDX. Maybe you should try uninstalling and re-installing.
    Have you tried it again and does it still work? If it still identifies the disc it will tell you that you already own the title.

    This is why I think the UPC/EAN is important to list because there can be multiple releases of a title. One version may be properly identified whereas the other may not be identified. I've come across that on a few titles where I own several versions of a title.

    Comment

      #962
      Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

      Originally posted by rdodolak View Post
      Have you tried it again and does it still work? If it still identifies the disc it will tell you that you already own the title.

      This is why I think the UPC/EAN is important to list because there can be multiple releases of a title. One version may be properly identified whereas the other may not be identified. I've come across that on a few titles where I own several versions of a title.
      A Nightmare on Elm Street 5: The Dream Child DVD UPC 794043502026.

      This still reads in the Vudu To Go App.

      Comment

        #963
        Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

        Originally posted by MoWeb View Post
        A Nightmare on Elm Street 5: The Dream Child DVD UPC 794043502026.

        This still reads in the Vudu To Go App.
        That's MoWeb. I just tested my copy from the original 1999 The Nightmare on Elm Street Collection release and the disc comes back as "Unable to identify this disc." UPC for the box set is 7-94043-47882-6.

        Comment

          #964
          Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

          Originally posted by rdodolak View Post
          That's MoWeb. I just tested my copy from the original 1999 The Nightmare on Elm Street Collection release and the disc comes back as "Unable to identify this disc." UPC for the box set is 7-94043-47882-6.
          Are you given any options to manually verify or report the issue?

          Comment

            #965
            Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

            Originally posted by DanielH View Post
            Are you giving any options to manually verify or report the issue?
            Yes, I was given the option to manually verify the disc and report it. I submitted the correct title so that it can be fixed.

            The only time I'm not given that option is when a title is mismapped to a title I already own. In that case there's no way to report that the title is incorrectly mapped as that option isn't provided to the user. I would like to see the "Not my disc." option that is present in other scenarios added in this instance.

            Comment

              #966
              Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

              New release which is not recognized ...

              UPC Title Format Error
              8-51789-00353-5 Sleepless in Seattle Blu-ray Unable to identify this disc.

              Comment

                #967
                Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                Originally posted by rdodolak View Post
                Yes, I was given the option to manually verify the disc and report it. I submitted the correct title so that it can be fixed.

                The only time I'm not given that option is when a title is mismapped to a title I already own. In that case there's no way to report that the title is incorrectly mapped as that option isn't provided to the user. I would like to see the "Not my disc." option that is present in other scenarios added in this instance.
                Thank you. Reporting with the software is the most important part of this. It's the easiest way for us to track which titles need to be fixed.

                Comment

                  #968
                  Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                  Originally posted by Woodoo4Vudu View Post
                  Here are my bugs
                  -----
                  Blu
                  Predators (Identifies as Predator)

                  Predators on Bluray worked for me.

                  Vudu Movies:
                  118 HDX
                  237 SD
                  355 Total
                  Vudu TV Seasons:
                  3 HDX

                  Comment

                    #969
                    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                    Originally posted by DanielH View Post
                    Thank you. Reporting with the software is the most important part of this. It's the easiest way for us to track which titles need to be fixed.
                    You're welcome. I was just trying to help corroborate what Woodoo4Vudu was seeing. Does it help to get the problem fixed if more than one person reports the same problem through the software? Does it help for any one individual to report the problem more than once? Can you see who reported what titles?

                    I ask because, from a consumer's perspective, it's hard to see the rhyme or reason as to what titles get fixed first or whether than information is successfully reaches Vudu. I admit I've sometimes wondered if the information is being delivered.

                    For example, the original Predator Blu-ray release resulted in an "Unable to identify this disc." error message but the rerelease Predator Blu-ray was successfully identified by the software. I reported the error, through the software, for the original release and it appeared to be fixed within a week but other errors have persisted for 4-6 months.

                    Comment

                      #970
                      Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                      Originally posted by rdodolak View Post
                      Yes, I was given the option to manually verify the disc and report it. I submitted the correct title so that it can be fixed.

                      The only time I'm not given that option is when a title is mismapped to a title I already own. In that case there's no way to report that the title is incorrectly mapped as that option isn't provided to the user. I would like to see the "Not my disc." option that is present in other scenarios added in this instance.
                      Yes, this has happened to me on a few disks where it is mismapped to a title that I already own so there's no way to report it in the software since it thinks I already have it...

                      Comment

                        #971
                        Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                        Originally posted by lujan View Post
                        Yes, this has happened to me on a few disks where it is mismapped to a title that I already own so there's no way to report it in the software since it thinks I already have it...
                        Those are the titles that it helps to post here. In a lot of cases, its already been reported, but it still helps.

                        Comment

                          #972
                          Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                          Guess these should be reported too. The following titles are on the D2D eligible list but only have a DVD option and no Blu-ray option although a Blu-ray release exists.

                          As Good As It Gets (1997)
                          Battlestar Galactica (1978; The Movie)
                          Christine (1983)
                          Experiment in Terror (1962)
                          Mysterious Island (1961)
                          Nicholas and Alexandra (1971)
                          Steel Magnolias (1989)
                          Superman IV: The Quest for Peace (1987)

                          City of Ember (2008)
                          Freedomland (2006)
                          The Mexican (2001)

                          Comment

                            #973
                            Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                            Originally posted by DanielH View Post
                            Those are the titles that it helps to post here. In a lot of cases, its already been reported, but it still helps.
                            I will report the specific movies but I want to wait until some of them are corrected because then I will have a reason to try all 48 of the movies on the VuduToGo app that are currently not working for one reason or another.

                            Comment

                              #974
                              Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                              The following titles did not work D2D (error: "Problem verifying disc" and all DVD)

                              Fallen
                              Can't Hardly Wait
                              I Know What You Did Last Summer
                              Snatch
                              The Lost Boys
                              Transformers Revenge of the Fallen

                              Comment

                                #975
                                Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                                Two films I attempted to convert yesterday were not identified:

                                Arbitrage (2012) - DVD
                                Beasts of the Southern Wild (2012) - DVD

                                Comment

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