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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
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5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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VUDU AT HOME: DISC-TO-DIGITAL Bugs?

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    #76
    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

    Originally posted by goneviral View Post
    I can now confirm that Star Trek Generations has the same issue as the other Star Trek titles listed earlier in the thread. It displays as Wrath of Khan (Star Trek 2) instead.

    And the title is certainly not a bootleg.
    Ditto, mine too.

    Comment

      #77
      Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

      My Alien Quadrilogy on DVD is almost correct.

      Alien displays as Alien (Director's Cut)
      Aliens displays as Alien (Director's Cut)<--((No "not my disc" button to submit a correction, either))
      Alien 3 displays as Alien 3 (Special Edition)
      Alien Resurrection displays as Alien Ressurection (Special Edition)

      I would love to convert them all to HDX for the wonderful price and quality, but I hate that the second movie is incorrect.

      Edit: As a side note, the programming team should consider adding a title search to the program. It is a tad annoying to have to put discs in one at a time just to find that it is not available. I know you can (sort of) search on the website, but even that does not work very well. Just a thought...

      Comment

        #78
        Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

        To add to the list of the dreaded "Communication Error" each of the following DVDs result in the error message:

        Planes, Trains, and Automobiles
        Book of Eli
        Arthur (2011)
        What's your number?

        Comment

          #79
          Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

          Originally posted by WabbitTwaks View Post
          Edit: As a side note, the programming team should consider adding a title search to the program. It is a tad annoying to have to put discs in one at a time just to find that it is not available. I know you can (sort of) search on the website, but even that does not work very well. Just a thought...
          Please use the following URL to check your disc if it's in D2D list.
          http://www.vudu.com/disc_to_digital.html

          You can search for the title and it will show you the matching result and definition availability.

          Please let us know if that URL has wrong result.

          Thanks,
          LLN
          Last edited by LocN; 02-05-2013, 11:12 PM.

          Comment

            #80
            Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

            Originally posted by LocN View Post
            Please use the following URL to check your disc if it's in D2D list.
            http://www.vudu.com/disc_to_digital.html

            You can search for the title and it will show you if it's working.

            Please let us know if that URL has wrong result.

            Thanks,
            LLN
            Yeah, that was the page I used last night to double check that the Aliens (SE) was available like the others were. It does list it. My problem with that page is that it is not very accurate either.

            Also, the program failed to recognize my Kill Bill Vol. 1 and Vol. 2 discs (both are single, retail versions). The program had me submit the title. It then told me to wait for you guys to verify it.

            Comment

              #81
              Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

              How come Vudu charges tax when CinemaNow doesn't?

              Comment

                #82
                Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                The following blu-ray discs had these problems when I tried to convert them:

                Ray - unable to identify disc
                Guns of Navarone - error reading disc
                Arthur/Arthur 2 (two movies on one disc) - only converted Arthur
                Presumed Innocent/Frantic (two movies on one disc) - only converted Frantic
                Open Water/Open Water 2 - unable to identify disc
                Analyze This/Analyze That (two movies on one disc) - only converted Analyze That

                Will there ever be the ability to convert two movies that are on one disc? There are increasingly more of these double movies on blu-rays.

                I love this service. I just hope all the bugs get resolved and someday we can convert ALL movies.

                Comment

                  #83
                  Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                  Originally posted by SpeedRacer2K View Post
                  How come Vudu charges tax when CinemaNow doesn't?
                  Probably CinemaNow does not have any employee or affiliate in your state.

                  LLN

                  Comment

                    #84
                    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                    Originally posted by quackman View Post
                    Will there ever be the ability to convert two movies that are on one disc? There are increasingly more of these double movies on blu-rays.
                    We will try our best to make it possible. It just takes time to resolve them.

                    This is first time we learn about the issue of 2-movie BD disc. We will study that. Thank you for reporting.

                    LLN

                    Comment

                      #85
                      Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                      Originally posted by goneviral View Post
                      I can now confirm that Star Trek Generations has the same issue as the other Star Trek titles listed earlier in the thread. It displays as Wrath of Khan (Star Trek 2) instead.

                      And the title is certainly not a bootleg.
                      Which is weird because Generations (Blu-ray) worked for me. 1,3,4,5,6, and Insurrection didn't work (all brought up ST2).

                      Comment

                        #86
                        No Taxes on my 2nd Account!

                        Originally posted by LocN View Post
                        Probably CinemaNow does not have any employee or affiliate in your state.

                        LLN
                        If Best Buy owns CinemaNow they have affiliates in prolly every state. I get taxed by VUDU and Walmart.com and there is no Walmart or Sam's Club in my jurisdiction. Greedy!

                        FYI - to avoid taxes - open a VUDU account or a second VUDU account and never use that email on walmart.com.

                        Comment

                          #87
                          Re: No Taxes on my 2nd Account!

                          Originally posted by E55KEV View Post
                          If Best Buy owns CinemaNow they have affiliates in prolly every state. I get taxed by VUDU and Walmart.com and there is no Walmart or Sam's Club in my jurisdiction. Greedy!
                          You get taxed by your state, not by us. I am pretty sure that there is a Walmart in your area, otherwise we wouldn't go through the effort to collect and pay the taxes to your government.

                          Comment

                            #88
                            Re: No Taxes on my 2nd Account!

                            Originally posted by VolkerS View Post
                            You get taxed by your state, not by us. I am pretty sure that there is a Walmart in your area, otherwise we wouldn't go through the effort to collect and pay the taxes to your government.
                            Yeah, I know we get taxed by our state but there are no Walmarts or Sams in my state - Washington DC. You can verify no stores with Store Finder on Walmart.com and Samsclub.com.

                            Many years ago I called Walmart.com Customer Service to complain about online taxes - I was told to call them and they would refund the taxes on my online orders. I believe whoever built the Walmart.com tax database just arbitrarily added DC sales tax to the mix because they assumed, just like you, there is a Walmart in every state. Not so.

                            Comment

                              #89
                              Re: No Taxes on my 2nd Account!

                              Originally posted by E55KEV View Post
                              Yeah, I know we get taxed by our state but there are no Walmarts or Sams in my state - Washington DC. You can verify no stores with Store Finder on Walmart.com and Samsclub.com.

                              Many years ago I called Walmart.com Customer Service to complain about online taxes - I was told to call them and they would refund the taxes on my online orders. I believe whoever built the Walmart.com tax database just arbitrarily added DC sales tax to the mix because they assumed, just like you, there is a Walmart in every state. Not so.
                              Interesting. Needless to say that we of course share the tax database with Walmart.com.

                              I will forward this to our finance team. This is over my head :-)

                              Comment

                                #90
                                Re: No Taxes on my 2nd Account!

                                Originally posted by VolkerS View Post
                                Interesting. Needless to say that we of course share the tax database with Walmart.com.

                                I will forward this to our finance team. This is over my head :-)
                                Turns out that Walmart has corporate offices in D.C. Good enough for D.C. to make us collect and remit D.C. sales and use taxes.

                                Comment

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