VUDU AT HOME: DISC-TO-DIGITAL Bugs?

[jeremymc7]

Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

uh oh, just found another one.

See going to be more.

I've got another batch to do and there are several more that are mapping to DVD/SD.

Just get it all ready. When you're done, send the case and wait for the response. If they say no or don't respond quick enough for you it's easy to edit the quality in the cart WITHOUT having to put the disc in or anything. Quick and simple.

Good luck.

[Fofer]

Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

uh oh, just found another one.

[Fofer]

Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

If this is possible I would submit the case before processing the checkout of the cart in D2D. If they tell you to complete the checkout first and they will fix it after as was my case two days ago, then at least you have a commitment from them in writing prior to submitting the order and paying for it. Either way you're really not out hardly anything if anything goes wrong. Unless you of course are going a whole order of wrong titles like I did.

Yeah for me this is just one title (out of 200+ I've converted) and life's too short for me to strategize and wring my hands over a $1.50 glitch. Thanks very much for the feedback though. I certainly appreciate it.


All that said, it sure would be nice if VUDU did have a way for us to (after the fact) pay the delta between SD and HDX copies, in order to upgrade from SD... if the HDX becomes available later, for example. As opposed to having to pay full price for it.

[Fofer]

Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

They may be done with manual updates. I just got a response from a support ticket I submitted about Blus identified as dvds. It said they we're unable to manual convert any titles for any customers and that they are working to correct each issue prior to the final release.

I do not blame them for taking this stand, I just wanted to warn others that a conversion may not be automatic.

Ahh, that's good to know. This 50% off promo has been kind to me. Sure there have been some unidentified no-go's, but all things considered I've got 209 movies in my VUDU library and 21 more in the checkout queue, and I'm happy with the process it took to get here.

VUDU gave me credit for titles I converted during the beta (which they didn't have to do.)

So I think I will just pay the extra $1.50 to get the HDX copy at checkout, even though it should only be $1 since it is a Blu Ray and not a DVD, and be done with it. I'd rather just pay the extra and not have to bother with complaint emails, or worse, having to pay a higher price later on to get the HDX copy I wanted in the first place.

[jeremymc7]

Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

They may be done with manual updates. I just got a response from a support ticket I submitted about Blus identified as dvds. It said they we're unable to manual convert any titles for any customers and that they are working to correct each issue prior to the final release.

I do not blame them for taking this stand, I just wanted to warn others that a conversion may not be automatic.

If this is possible I would submit the case before processing the checkout of the cart in D2D. If they tell you to complete the checkout first and they will fix it after as was my case two days ago, then at least you have a commitment from them in writing prior to submitting the order and paying for it. Either way you're really not out hardly anything if anything goes wrong. Unless you of course are going a whole order of wrong titles like I did.

[Fofer]

Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

The important thing is that it states that it is recognized as a Blu-Ray. Select SD instead at regular price and when ready, check-out. After checkout and you have paid for the title it will be in your My Movies. Go to your Account and create a New Case for Vudu Customer Service. State that you did D2D with the app, you uses a BD, it recognized as BD, but added as SD, take a photo of the SD and attached to the case. Ask them nicely to change the title from SD to HDX as it should have been and thank them in advance.

This has been mentioned several times. I've done it personally a half dozen time and Vudu has always fixed it in a day or two with no issues.

You used a BD, it recognized and logged as BD, you paid for BD. It's not as issue.

If you select HDX and then ask for a refund it's more complicated for them to do, especially with multiple titles. Just do SD and ask them do update it to HDX.

Thank you very much for that writeup and explanation, jeremymc7.

I was just going to forget about it and pay the additional $1.50... but instead I will do as you suggest and have them upgrade my copy from SD to HDX (after I finally check out, probably next week, right before the promo ends on 8/31.)

I appreciate it!

[Jad s]

Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

They may be done with manual updates. I just got a response from a support ticket I submitted about Blus identified as dvds. It said they we're unable to manual convert any titles for any customers and that they are working to correct each issue prior to the final release.

I do not blame them for taking this stand, I just wanted to warn others that a conversion may not be automatic.

[jeremymc7]

Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

Fast Times at Ridgemont High BLU RAY is identified as BLU RAY in the title, but the D2D@Home app classifies it as a DVD, and charges for the conversion as if it's a DVD.

I have more than 10 items in my cart currently, so these prices have the 50% off discount already applied:

The important thing is that it states that it is recognized as a Blu-Ray. Select SD instead at regular price and when ready, check-out. After checkout and you have paid for the title it will be in your My Movies. Go to your Account and create a New Case for Vudu Customer Service. State that you did D2D with the app, you uses a BD, it recognized as BD, but added as SD, take a photo of the SD and attached to the case. Ask them nicely to change the title from SD to HDX as it should have been and thank them in advance.

This has been mentioned several times. I've done it personally a half dozen time and Vudu has always fixed it in a day or two with no issues.

You used a BD, it recognized and logged as BD, you paid for BD. It's not as issue.

If you select HDX and then ask for a refund it's more complicated for them to do, especially with multiple titles. Just do SD and ask them do update it to HDX.

[Fofer]

Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

Fast Times at Ridgemont High BLU RAY is identified as BLU RAY in the title, but the D2D@Home app classifies it as a DVD, and charges for the conversion as if it's a DVD.

I have more than 10 items in my cart currently, so these prices have the 50% off discount already applied:

[MaxH]

Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

I know people have reported Night Watch (Nochnoi Dozor) before, but I hadn't seen this mentioned: I have the disc with the UPC 024543237488, one double-sided disc inside. VuduToGo tells me "This disc 'Night Watch - DVD - 2005' is not eligible for Disc to Digital conversion.", but Night Watch (2006) is listed as being available for D2D. I submitted it as "Not my disc", because as far as I know there was only one "Night Watch" movie.

[dolorousstroke]

Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

I was able to convert 13 of the 14 movies (DVDs) in the Alfred Hitchcock Masterpiece Collection. For Psycho, however, I get the message:

Multiple matching movies detected
Select the movie you would like to convert

Unfortunately, none of the movies listed is Psycho. They are the 14 movies included in the collection, minus Psycho, with The Man Who Knew Too Much listed twice.

[shadow316]

Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

I'll go dig out my DVD and double-check on this later, if somebody doesn't beat me to it...

From memory, I do seem to recall that the title of the movie it matched was Robin Hood (Most Wanted), which it does appear is an old Disney movie. However, I believe the cover art shown (and possibly the year as well) matches The Adventures of Robin Hood (1938), which is Warner Bros.

Ok, had to be sure. You never know when you may stumble onto something before it's announced

[jeremymc7]

Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

Mad Max
Not Eligible for D2D, Given

The Road Warrior
Not Recognized

Mad Mad Beyond Thunderdome
Not Recognized

Comedy Double Feature - Funny Farm / Spies Like Us
Not Recognized

Matrix Revolutions
Wrongly recognized as Matrix Reloaded. No way to report it in D2D

Vegas Vacation
Not Recognized

Alien3
Wrongly recognized as Alien (Theatrical). No way to report it in D2D

Alien Resurrection
Wrongly recognized as Alien (Theatrical). No way to report it in D2D

Aliens
Wrongly recognized as Alien (Theatrical). No way to report it in D2D

Dirty Harry
Wrongly recognized as The Dead Pool. No way to report it in D2D

Magnum Force
Wrongly recognized as The Dead Pool. No way to report it in D2D

The Enforcer
Wrongly recognized as The Dead Pool. No way to report it in D2D

Sudden Impact
Wrongly recognized as The Dead Pool. No way to report it in D2D

Batman (1989)
Wrongly recognized as DVD instead of Blu-Ray. No way to report it in D2D

Batman & Robin
Wrongly recognized as DVD instead of Blu-Ray. No way to report it in D2D

[jjohns]

Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

Yeah, it definitely said Most Wanted Edition...and said it wasn't eligible for D2D. No cover art was shown for me, and I don't recall the year (if any).

Yup, that's what I'm seeing now too. Maybe I'm mistaken and it never showed any cover art or else something's changed since last time I checked on this disc (which was awhile ago).

[pghflyer]

Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

Yeah, it definitely said Most Wanted Edition...and said it wasn't eligible for D2D. No cover art was shown for me, and I don't recall the year (if any).