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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

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VUDU AT HOME: DISC-TO-DIGITAL Bugs?

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    #1171
    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

    Barbarella Blu-ray shows up as DVD. I've reported the error with Not My Disc. I've reported many other errors. How will I know when I can purchase correct digital copies?

    Comment

      #1172
      Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

      Yes, having a system notice that "we will contact you" and not contacting anyone within at least a week or two (more if you specify something like "2-3 weeks") is definitely a critical user interface/user experience problem. And it should be relatively easy to change the wording of that one message, too, although I guess the main issue is that it would require a new software download in order for users to see it.

      Comment

        #1173
        Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

        I believe VUDU is tweaking their D2D@Home database, because I have some good (and some not-so-good) news to report about changes I've seen in the last few days!

        For starters, we're now able to add the discs from Alien Anthology. Initially, each of the discs would show up as Alien. Now, Alien Resurrection identifies correctly. Aliens isn't recognized, but Alien 3 is recognized as all the movies, and you can choose which movie you want to put in your cart, as rdodolak mentions above. (So you can use that disc twice, once for Aliens, and once for Alien 3.)

        Also, previously with the Lethal Weapon Blu-Ray set, no matter what disc you put in, it would read it as the original Lethal Weapon. Now each disc brings up a choice of all 4 Lethal Weapon movies.


        And lastly, this is kinda funny, considering it's been such a popular title to mention in this forum and thread:

        After months of trying (and waiting,) I notice VUDU's D2D@Home finally recognizes Lord of the Rings: The Fellowship of the Ring as that title, and not as LOTR: The Return of the King. (Many, many folks have reported this same issue.)

        Unfortunately for me though, it is identifying the Blu-Ray as a DVD, and it's doing the same for LOTR: The Two Towers. (I'm pretty sure it previously identified the Blu-Ray of LOTR: The Two Towers properly. So this sorta half-fixed one title, while half-breaking another.



        Once I get 10 items in my cart and get the 50% discount, this means I'd be paying $2.50 for those HDX conversions instead of $1. Since this has happened with (at least) three other titles so far, I'll be emailing VUDU customer support to see what they have to say.

        Comment

          #1174
          Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

          Originally posted by Petro49er View Post
          Batman - blu ray reads as a DVD.
          Lord of the rings - extended edition set (blu ray) - each reads as DVD, but completely wrong. They all give you the choice of either Fellowship of the Ring or Return of the King theatrical DVDs. Really quite odd.
          As I posted just above, it appears VUDU has tweaked this a bit (but not completely successfully.)

          LOTR: Fellowship of the Ring now shows up properly as FOTR (and not ROTK) but it thinks the Blu-Ray is a DVD.
          And it also thinks The Two Towers Blu-Ray is a DVD now (pretty sure it did not do that when I'd tried it initially.)

          Comment

            #1175
            Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

            Originally posted by Fofer View Post
            As I posted just above, it appears VUDU has tweaked this a bit (but not completely successfully.)

            LOTR: Fellowship of the Ring now shows up properly as FOTR (and not ROTK) but it thinks the Blu-Ray is a DVD.
            And it also thinks The Two Towers Blu-Ray is a DVD now (pretty sure it did not do that when I'd tried it initially.)
            Thanks for the update. I will try the extended editions this weekend and report back to see if they have updated those titles as well. If you open up a ticket with Vudu, they will credit your account back the correct amount. You may need to attach pictures of the disks/cases but they have been very good with me on the few that misread as DVDs.

            Comment

              #1176
              Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

              Originally posted by mysbca
              Turnaround is much faster if you convert and pay for the SD. Open case and send picture of your confirmation showing blu-ray recognized as dvd and pics of discs/cases. CS updates those titles to HDX within hours on a workday. The credit route took about 2 weeks for me.

              I'd previously done dozens of BD that come up as DVD/SD and just had them fixed to HDX though customer service and typically took under a day. I did two that required credits and still only took about a day or two. That said credits are much more problematic. I understand that wanting HDX immediate gratification or security but I wouldn't recommend it, and neither does Vudu.

              As for disc's coming up as DVD instead of BD I would just hold off if you can. As many have commented there was a large amount of titles fixed a few weeks ago, so things are speeding up.

              Comment

                #1177
                Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                Originally posted by mysbca
                Turnaround is much faster if you convert and pay for the SD. Open case and send picture of your confirmation showing blu-ray recognized as dvd and pics of discs/cases. CS updates those titles to HDX within hours on a workday. The credit route took about 2 weeks for me.

                There's actually some other susprise easter eggs out there.

                We all have titles that aren't out on Blu-Ray, but are on DVD. If we're lucky they're on D2D.

                To my surprise titles that were Buy / Rent SD Only for these DVD titles, when I stick them in D2D I had the option of Buy SD or buy HDX. For titles you can't buy HDX otherwise.

                Seems like a loophole if you will. The current studio / distributor contracts don't Blu-Ray, HDX, etc sales. But D2D "upgrade" is something different per the layers.

                It was a nice surprise becuase I wanted to add a bunch of titles that had no known Blu-Ray (or HD digital) release dates but was less than thrilled but still willing to say for DVD to D2D and end up with SD only to get HD/HDX at some time (perhaps years) later.

                NICE !

                Comment

                  #1178
                  Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                  When I use any of the Lord of the Rings Extended Edition Blu-ray discs in the set with VuduToGo, it still gives me the choice of FOTR or ROTK for every disc, and neither is the EE version.

                  Comment

                    #1179
                    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                    Originally posted by Fofer View Post
                    For starters, we're now able to add the discs from Alien Anthology. Initially, each of the discs would show up as Alien. Now, Alien Resurrection identifies correctly. Aliens isn't recognized, but Alien 3 is recognized as all the movies, and you can choose which movie you want to put in your cart, as rdodolak mentions above. (So you can use that disc twice, once for Aliens, and once for Alien 3.)
                    I got a little different results from my blu ray Anthology:
                    Alien - Bring up Alien theatrical
                    Aliens - allows me to select which movie ... all theatrical
                    Alien 3 - Allows me to select which movie, all theatrical except 3 which allows special edition
                    Alien 4 - brings up Alien Resurrection as special edition
                    That's a nice change, unfortunately you can only get the special editions with Alien 3 and 4. The first 2 are still theatrical only. But a step in the right direction anyway.

                    Comment

                      #1180
                      Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                      Originally posted by MaxH View Post
                      When I use any of the Lord of the Rings Extended Edition Blu-ray discs in the set with VuduToGo, it still gives me the choice of FOTR or ROTK for every disc, and neither is the EE version.
                      That's too bad. Hopefully someone is monitoring this thread and get these in line to get fixed.

                      Comment

                        #1181
                        Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                        Originally posted by isu4me View Post
                        I got a little different results from my blu ray Anthology:
                        Aliens - allows me to select which movie ... all theatrical
                        Thank you dear son. I'll take theatrical Aliens! I've been creaming for this to be fixed for months & months..

                        Originally posted by Fofer View Post
                        I believe VUDU is tweaking their D2D@Home database, because I have some good (and some not-so-good) news to report about changes I've seen in the last few days!

                        Also, previously with the Lethal Weapon Blu-Ray set, no matter what disc you put in, it would read it as the original Lethal Weapon. Now each disc brings up a choice of all 4 Lethal Weapon movies.
                        .
                        Awesome! I needed 3 & 4 to complete to set!

                        Comment

                          #1182
                          Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                          Originally posted by Woodoo4Vudu View Post
                          Thank you dear son. I'll take theatrical Aliens! I've been creaming for this to be fixed for months & months..

                          Ewwwwww....



                          Comment

                            #1183
                            Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                            As recently as last night, Taken Blu-ray was incorrectly showing as The Marine. Today, it is finally showing as Taken (Theatrical). Also, Die Hard 2 Blu-ray is giving the option of the first 4 Die Hard movies, so I am finally able to complete that series.

                            Comment

                              #1184
                              Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                              Originally posted by scottmcasey View Post
                              As recently as last night, Taken Blu-ray was incorrectly showing as The Marine. Today, it is finally showing as Taken (Theatrical). Also, Die Hard 2 Blu-ray is giving the option of the first 4 Die Hard movies, so I am finally able to complete that series.

                              I don't know about Taken, but Die Hard 2 was fixed some weeks ago.

                              Comment

                                #1185
                                Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                                Star Trek: Insurrection (bluray) Reads as Star Trek 4
                                Star Trek: Nemesis (bluray) Reads as Star Trek 4
                                Star Trek: Generations (bluray) Reads as Star Trek 4 (They must really want me to have ST4)
                                Star Treks are from a Motion Picture Collection

                                Repo Men (bluray) Reads as Pitch Black
                                Red Riding Hood (bluray) Doesnt recognize
                                The Mummy Returns (bluray) Reads as Mummy 3
                                Wrath of the Titans (bluray) Doesn't recognize


                                I posted these a little bit ago, still not fixed.

                                Comment

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