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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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Error linking Vudu to UV account

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    #1

    Error linking Vudu to UV account

    Hello, I get this error message when trying to link a Vudu account to a sub-account on my UV account:

    You can only create two links to a streaming service that stays connected to devices such as a cable box, game console, smart TV, or connected Blu-ray player. To proceed, unlink one of your current links to this streaming service (from your Member Details page at uvvu.com) or check with the service for other options.
    The Vudu account is not linked to any UV account, and the UV account is not linked to any service at all. I get this error message when trying to link the two accounts on vudu.com, but I suspect it is an error from uvvu.com. Any thoughts anyone?
    Tags: error, link, ultraviolet, vudu
    #2
    Re: Error linking Vudu to UV account

    what a joke! Why does UltraViolet advertise to have up to 6 people on your account, but then only 2 of those sub accounts can have Vudu?!?! This thing is screwed up, royally.

    Comment

      #3
      Re: Error linking Vudu to UV account

      Originally posted by chnandler_bong View Post
      Hello, I get this error message when trying to link a Vudu account to a sub-account on my UV account:



      The Vudu account is not linked to any UV account, and the UV account is not linked to any service at all. I get this error message when trying to link the two accounts on vudu.com, but I suspect it is an error from uvvu.com. Any thoughts anyone?
      From what this message is saying it sounds like you were trying to link 2 different UV accounts to the very same Vudu account ?


      Is that correct ?

      If so that message is correct you can never link more than 1 UV account to 1 Vudu account.

      But you can have, up to the 6 people like MakJae is thinking attached to their own 6 different vudu accounts.

      Comment

        #4
        Re: Error linking Vudu to UV account

        As I mentioned in the OP, neither the Vudu account nor the UV account I am using are linked to any other accounts. The UV account is the third member of my family UV account, and the Vudu account has never been linked to a UV account before my attempts tonight. In fact, I removed the UV sub-account and created a new one with a different username, and I had the same results.

        I'll submit a trouble ticket with uvvu.com and see if they can provide any insight.

        Comment

          #5
          Re: Error linking Vudu to UV account

          chnandler_bong My bad, its super late for me and I'm tired and read that wrong.

          Comment

            #6
            Re: Error linking Vudu to UV account

            Originally posted by ydkjman View Post
            chnandler_bong My bad, its super late for me and I'm tired and read that wrong.

            Comment

              #7
              Re: Error linking Vudu to UV account

              That is a new one to me. My Family UVVU account has 4 UV sub accounts plus mine and at least 6 separate players attached within that grouping. (My VUDU account is on two boxes for starters). There must be a gremlin or two somewhere for a message like that to occur. I hope they sort your problem out soon fella. Kudos on the forum name by the way..

              Comment

                #8
                Re: Error linking Vudu to UV account

                Do we have any answers to this yet? I am the main account holder on my household UV account. I have 3 sub accounts (4 total) and now only 2 can link to Vudu??? Please tell me there is going to be a fix for this?

                Comment

                  #9
                  Re: Error linking Vudu to UV account

                  Originally posted by MakJae View Post
                  Do we have any answers to this yet? I am the main account holder on my household UV account. I have 3 sub accounts (4 total) and now only 2 can link to Vudu??? Please tell me there is going to be a fix for this?
                  I'm under the impression that this is a limitation imposed by UV, not Vudu. I've opened a case on this with UV. They take a few days to get back to me and they came back with "it should be fixed" but it wasn't. I then asked them if this is how it's supposed to be or if there is a problem. Hopefully we won't be limited to just two Vudu accounts connected to a UV account...

                  Comment

                    #10
                    Re: Error linking Vudu to UV account

                    Originally posted by chnandler_bong View Post
                    I'm under the impression that this is a limitation imposed by UV, not Vudu. I've opened a case on this with UV. They take a few days to get back to me and they came back with "it should be fixed" but it wasn't. I then asked them if this is how it's supposed to be or if there is a problem. Hopefully we won't be limited to just two Vudu accounts connected to a UV account...
                    if only 2 vudu accounts is the case, then I will stop using VUDU once CFF (common file format) comes out. I will just stream CFF on my own network. pretty lame if you ask me...

                    Comment

                      #11
                      Re: Error linking Vudu to UV account

                      I have the same problem. I have my Vudu account linked to my main UV account. I created a sub-user, and they were able to link their Vudu account to the UV sub-user account. I created a third user, and when they created a Vudu account and tried to link it, recieved the message:

                      "You can only create two links to a streaming service that stays connected to devices such as a cable box, game console, smart TV, or connected Blu-ray player. To proceed, unlink one of your current links to this streaming service (from you Member Details page at uvvu.com) or check with the service for other options."

                      When I login to uvvu.com with that users info, there are no linked services...

                      Comment

                        #12
                        Re: Error linking Vudu to UV account

                        Any word from UV on this? This seems to be a poor implementation issue. You should be able to setup all 5 UV sub accounts with individual VUDU accounts.

                        Comment

                          #13
                          Re: Error linking Vudu to UV account

                          Are we as consumers going to get any word from VUDU about this as well? Have they reached out to UV to find out why this limit is being imposed upon us their customers and why now the change

                          Comment

                            #14
                            Re: Error linking Vudu to UV account

                            There is a (crappy dappy) way around this, but I wouldn't call it a solution. You can link your Vudu account to a new UV account and then merge the two UV accounts. Until the problem gets resolved, you'll end up having an extra family member in your UV account, but it's better than nothing.

                            Comment

                              #15
                              Re: Error linking Vudu to UV account

                              Originally posted by chnandler_bong View Post
                              There is a (crappy dappy) way around this, but I wouldn't call it a solution. You can link your Vudu account to a new UV account and then merge the two UV accounts. Until the problem gets resolved, you'll end up having an extra family member in your UV account, but it's better than nothing.
                              Does this allow for a permanent link or do you have to keep temporarily re-linking the 3rd account? I agree they need to be clear if this really is a UV restriction. UV doesn't mention it anywhere and attempts to contact support are a waste of time. I am sure everyone does what I did and fiddled around with it forever before checking the forums.

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