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The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

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Despicable Me 2 Pre-Order and Walmart

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    #31
    Re: Despicable Me 2 Pre-Order and Walmart

    Originally posted by DanielH View Post
    Have you created a case with our support team? We should be able to help you with this. 888-554-8838
    I will do that or send the info to my daughters friend so she can get it moving. Thank you so much. Laura

    Comment

      #32
      Re: Despicable Me 2 Pre-Order and Walmart

      If you look at this post: http://forum.blu-ray.com/showpost.ph...postcount=1002

      You can see that "on or around" was added to the received date on The Butler. Not sure if others will have that now as well.

      Comment

        #33
        Re: Despicable Me 2 Pre-Order and Walmart

        Originally posted by DanielH View Post
        I can understand your frustration. Walmart is working to correct this issue with future pre-orders.

        In this case, we received the shipments of the movies late. As soon it was received the movies began to ship out to customers.
        In the business world when Walmart tells a supplier to "jump" the response is always simply "how high". It's comical to suggest that Walmart can't fix these supply problems when a simple 30 second phone call would do the trick.

        More of the same garbage this week as I have pre-orders for "Elysium" and "The Lone Ranger" that haven't shipped yet and obviously due to the cheap delivery methods Walmart uses they will not be here till 4-5 days after release date at best. In reality since they haven't shipped who knows when they will.

        There is no watching "The Lone Ranger" early since it will not be available to view until the release date.
        I have a high end home theater system and buy Blu-rays for the best picture and sound quality. VUDU HDX is good but it aint Blu-ray.

        Less than competitive prices and no release date delivery pretty much insures I am done with Walmart pre-orders.
        It truly offers no advantages vs just buying upon release at this point.

        The non response way they handle the problem pretty much tells me they really have no interest in keeping my business so I shall not disappoint them.

        Comment

          #34
          Re: Despicable Me 2 Pre-Order and Walmart

          I was about to throw in the note about The Lone Ranger, but I see Nugent has that covered for me directly above.

          Uh, yeah, these pre-orders, which used to work out fairly well for me, are now proving to be basically worthless.

          I saw Frozen available as a pre-order and considered it, but decided to stick to my guns and just ignore it. I can get it from other sources without any worries about delays and such and still pretty much get the same results.


          I'm also in agreement with Nugent's thoughts above when he mentions that W*mart/Vudu should be the 800 pound gorilla. They are big enough to make demands upon suppliers and should expect to get the results they want, but it seems they are instead failing to do so, or are making demands that wind up slowing things down more than they should.

          Again, I'm not interested in paying more for waiting longer, and W*mart/Vudu not even making an effort to make up for it with customers just sours me all the more.

          Comment

            #35
            Re: Despicable Me 2 Pre-Order and Walmart

            Originally posted by Squatting Hen View Post
            . . .
            Problem happened, mistake admited, let's see if it keeps happening.
            . . .
            The "let's see if it keeps happening" has already occurred. This is NOT the first time, or the second. It's been repetitive, and so much so in the recent past that it's now the norm, not the exception.

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              #36
              Re: Despicable Me 2 Pre-Order and Walmart

              Originally posted by jalind View Post
              The "let's see if it keeps happening" has already occurred. This is NOT the first time, or the second. It's been repetitive, and so much so in the recent past that it's now the norm, not the exception.
              Totally agree I have received 1 movie on time a couple a day late no big deal for me.
              But that is out of roughly 25 preorders with majority falling in the 1-2 weeks late and one at more than 5 weeks late.
              Now they are even lowering the cost for those that buy them later Despicable Me 2 was ~$20 for like 2 weeks before release, I preordered back in July for ~$25-$26 and received my copy late and the package looks like it was ran over by a car. You would really think they would for that extra $5-$6 they got from me now on more than a couple movies they would rush mine out on time.

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