Despicable Me 2 Pre-Order and Walmart

[Jester]

Re: Despicable Me 2 Pre-Order and Walmart

The "let's see if it keeps happening" has already occurred. This is NOT the first time, or the second. It's been repetitive, and so much so in the recent past that it's now the norm, not the exception.

Totally agree I have received 1 movie on time a couple a day late no big deal for me.
But that is out of roughly 25 preorders with majority falling in the 1-2 weeks late and one at more than 5 weeks late.
Now they are even lowering the cost for those that buy them later Despicable Me 2 was ~$20 for like 2 weeks before release, I preordered back in July for ~$25-$26 and received my copy late and the package looks like it was ran over by a car. You would really think they would for that extra $5-$6 they got from me now on more than a couple movies they would rush mine out on time.

[jalind]

Re: Despicable Me 2 Pre-Order and Walmart

. . .
Problem happened, mistake admited, let's see if it keeps happening.
. . .

The "let's see if it keeps happening" has already occurred. This is NOT the first time, or the second. It's been repetitive, and so much so in the recent past that it's now the norm, not the exception.

[terpfan1980]

Re: Despicable Me 2 Pre-Order and Walmart

I was about to throw in the note about The Lone Ranger, but I see Nugent has that covered for me directly above.

Uh, yeah, these pre-orders, which used to work out fairly well for me, are now proving to be basically worthless.

I saw Frozen available as a pre-order and considered it, but decided to stick to my guns and just ignore it. I can get it from other sources without any worries about delays and such and still pretty much get the same results.


I'm also in agreement with Nugent's thoughts above when he mentions that W*mart/Vudu should be the 800 pound gorilla. They are big enough to make demands upon suppliers and should expect to get the results they want, but it seems they are instead failing to do so, or are making demands that wind up slowing things down more than they should.

Again, I'm not interested in paying more for waiting longer, and W*mart/Vudu not even making an effort to make up for it with customers just sours me all the more.

[nugent]

Re: Despicable Me 2 Pre-Order and Walmart

I can understand your frustration. Walmart is working to correct this issue with future pre-orders.

In this case, we received the shipments of the movies late. As soon it was received the movies began to ship out to customers.

In the business world when Walmart tells a supplier to "jump" the response is always simply "how high". It's comical to suggest that Walmart can't fix these supply problems when a simple 30 second phone call would do the trick.

More of the same garbage this week as I have pre-orders for "Elysium" and "The Lone Ranger" that haven't shipped yet and obviously due to the cheap delivery methods Walmart uses they will not be here till 4-5 days after release date at best. In reality since they haven't shipped who knows when they will.

There is no watching "The Lone Ranger" early since it will not be available to view until the release date.
I have a high end home theater system and buy Blu-rays for the best picture and sound quality. VUDU HDX is good but it aint Blu-ray.

Less than competitive prices and no release date delivery pretty much insures I am done with Walmart pre-orders.
It truly offers no advantages vs just buying upon release at this point.

The non response way they handle the problem pretty much tells me they really have no interest in keeping my business so I shall not disappoint them.

[Squatting Hen]

Re: Despicable Me 2 Pre-Order and Walmart

If you look at this post: http://forum.blu-ray.com/showpost.ph...postcount=1002

You can see that "on or around" was added to the received date on The Butler. Not sure if others will have that now as well.

[benblesed]

Re: Despicable Me 2 Pre-Order and Walmart

Have you created a case with our support team? We should be able to help you with this. 888-554-8838

I will do that or send the info to my daughters friend so she can get it moving. Thank you so much. Laura

Re: Despicable Me 2 Pre-Order and Walmart

Hello, I am in need of help please! My daughter bought this preorder for her best friend and they attempted to go to vudu to watch it with the code and it would not work for them therefore the young lady was also not able to give out her address to you to ship the movie with the minions......so......walmart also will not give her a movie with out a receipt which my daughter didn't think to give her since she didn't want her to know the price of her gift......I need to get this taken care of please! Tell me what I need to do ASAP! Thank you. Laura

Have you created a case with our support team? We should be able to help you with this. 888-554-8838

[terpfan1980]

Re: Despicable Me 2 Pre-Order and Walmart

Not getting this one on or before 'release date' has pretty much sealed my decision to avoid doing any Wal-Mart pre-orders for a good while. I was already aware that I could (and likely have) wind up paying more than I otherwise would need to for stuff that I was pre-ordering since there's usually a pretty good pricing battle going on between big box stores and famous internet retailers that would save me some $$ and otherwise get me pretty much the same thing that I'd be getting from Wal-mart. In the case of one of those other options I have a long history of pre-ordering items and getting them shipped to me on or prior to 'release date'.

While I know I'd be giving up the early access that Vudu provides to the UV digital copy, I avoid any frustrations with 'pre-order' box art and get the regular box art when I redeem the digital copy.

Sorry Wal-Mart/Vudu, but like others here, I find it unacceptable that a pre-order that is promised for 'release date' is late and that, generally speaking, nothing is being done to compensate people for the delays. A $5 Wal-mart gift card and/or a $5 - $10 Vudu credit might sooth over the feelings a bit and leave people feeling a little less shafted, but that doesn't seem to be in the works here and instead it seems that people are just left waiting for the Blu-rays or DVDs that they'd already have if they went to the store and picked up a copy there.

[grreymage]

Re: Despicable Me 2 Pre-Order and Walmart

I also haven't seen this "apology" you are speaking of. 'Walmart is working' isn't an apology, it's an evasion. There's a difference.

Also, I wasn't attempting to attack you personally, Hen. Acceptance in the face of stupidity drives me straight up a wall. If it works for you, thats fine. Not for me.

[Squatting Hen]

Re: Despicable Me 2 Pre-Order and Walmart

Ah, yes. Why worry of the kids not being able to watch on a TV not hooked up to the internet? Why worry about the 3 minion extra movies that came only with the physical disc and not on Vudu? Why worry over the toy I specially ordered with the movie as a gift to my kids?

I'm upset because something I paid money for is not here, Hen. I don't just lay down and accept people walking over me like a doormat as you do. I paid for a service that was implicit in it's delivery date. It's folks like you that enable these businesses to continue with their practices.

I, and many others, paid to have this in hand on the date of release. If you call customer service they state the weather may have been a factor. Oddly, Walmart and Target and everywhere else that sells the movie had it on the release date with no trouble. So there goes that excuse. When I pay for something I expect the service to be prompt and on time. As things stand, I will never pre-order a movie from Walmart/Vudu again. Much more simple and far less aggravating to simply go and grab it in store.

We all have our opinions on which battles to fight. As I said, for me, this one is pointless and not worth it. Vudu apologized, and said they are working on a fix. Done. Problem happened, mistake admited, let's see if it keeps happening.

I am probably the last person that would ever "lay down and accept people walking over me" but life is too short to let small things like this cause ulcers.

Who knows, this might be a good time to teach the kids patience.

[grreymage]

Re: Despicable Me 2 Pre-Order and Walmart

Does the physical copy come with cash? Does it do something magical? If so, by golly, I should have it by now and not have to wait a few extra days. Now...I can see if you didn't redeem the preorder in your account but had the disc ship to you, you might be a little peeved that you don't have the movie yet. But...since you should have the movie in your Vudu account, available to watch, what's the big problem of waiting a few extra days?

Ah, yes. Why worry of the kids not being able to watch on a TV not hooked up to the internet? Why worry about the 3 minion extra movies that came only with the physical disc and not on Vudu? Why worry over the toy I specially ordered with the movie as a gift to my kids?

I'm upset because something I paid money for is not here, Hen. I don't just lay down and accept people walking over me like a doormat as you do. I paid for a service that was implicit in it's delivery date. It's folks like you that enable these businesses to continue with their practices.

I, and many others, paid to have this in hand on the date of release. If you call customer service they state the weather may have been a factor. Oddly, Walmart and Target and everywhere else that sells the movie had it on the release date with no trouble. So there goes that excuse. When I pay for something I expect the service to be prompt and on time. As things stand, I will never pre-order a movie from Walmart/Vudu again. Much more simple and far less aggravating to simply go and grab it in store.

[Squatting Hen]

Re: Despicable Me 2 Pre-Order and Walmart

For me, something this minor, isn't worth my time to get all worked up about. I have been able to watch Despicable Me 2 for over two weeks now on my Vudu account, so I am not sure what I am missing out on. Does the physical copy come with cash? Does it do something magical? If so, by golly, I should have it by now and not have to wait a few extra days. Now...I can see if you didn't redeem the preorder in your account but had the disc ship to you, you might be a little peeved that you don't have the movie yet. But...since you should have the movie in your Vudu account, available to watch, what's the big problem of waiting a few extra days?

I think what Vudu should do is modify the prepurchase cards to say "You will receive the movie by mail at or around the release date." There.

[benblesed]

Re: Despicable Me 2 Pre-Order and Walmart

I want to redeem my pre-purchase on Despicableme2 today by December 5, 2013 so the Walmart exclusive Blu-ray Gift set can be mailed to me by December 10, 2013.

Were you able to do this? My daughters friend never could get it done and now walmart refuses to give the movie to her as well my daughter is out 20 bucks at this point praying someone at vudu can help us.

[benblesed]

Re: Despicable Me 2 Pre-Order and Walmart

I can understand your frustration. Walmart is working to correct this issue with future pre-orders.

In this case, we received the shipments of the movies late. As soon it was received the movies began to ship out to customers.

Hello, I am in need of help please! My daughter bought this preorder for her best friend and they attempted to go to vudu to watch it with the code and it would not work for them therefore the young lady was also not able to give out her address to you to ship the movie with the minions......so......walmart also will not give her a movie with out a receipt which my daughter didn't think to give her since she didn't want her to know the price of her gift......I need to get this taken care of please! Tell me what I need to do ASAP! Thank you. Laura

[MoWeb]

Re: Despicable Me 2 Pre-Order and Walmart

Upset customers only last for a while and they will weather the storm.

Wanna bet?

I'm with you on this grreymage.

This is NOT the first occurrence, or even the second occurrence of Wal-Mart/VUDU inability to meet pre-order delivery commitments. It's not as if the December 10th deadline wasn't known until last week. It's been out there for months! Failure to meet pre-order delivery dates established well in advanced has become the norm. Furthermore, there's absolutely NO excuse for it not having been corrected by now so that it NEVER happens again! In my work . . . through three different careers, multiple people were summarily terminated for multiple repeats of the same quality and customer commitment failures as that level of gross ineptitude, incompetence and negligence were considered absolutely and utterly unacceptable. The concept is Irreversible Corrective Action, and it's apparent that neither Wal-Mart nor VUDU understand it. It's not Rocket Science, it's rather simple, and the term is quite self-explanatory.

I would like to know what -- in detail -- Wal-Mart and VUDU are doing to put in place an effective irreversible corrective action to ensure that this never, ever, occurs again, from now to the end of time. We are their paying customers -- the reason they're able to remain in business -- and they OWE US a detailed explanation about what they're doing to correct it.

I'm not going to lose sleep over it or get ulcers, but I'm NOT happy . . . I'm greatly dismayed and sorely disappointed. The likelihood of me doing any more business with Wal-Mart, for any reason, is so near zero at this point that it may as well be zero. I'm coming to the conclusion that neither Wal-Mart nor VUDU care about meeting customer delivery commitments, and they're just "blowing smoke" to try to placate people while continuing to stumble and fumble onward with "Business As Usual."

I work in customer and field service. When a customer is unhappy with anything we've done, we immediately do whatever it takes to make them understand and (if our fault) usually resolve it with some sort of discount or warranty (meaning completely replaced). We don't have nearly the customer base as Vudu so we have to be very respectful of our customers.

Large corporations with huge a customer base can literally afford to have some unhappy customers. There are still millions more loyal customers. For instance, someone posted on Youtube his cell caught on fire. Rather than the company saying we will replace it they told him remove it from Youtube and then they will replace it. This seems like a bad PR move right? I guarantee this will not affect their quarterly revenue report. Do you think this large company with millions of customers really cares about this one guy? Another company saw fit to step in and offer their cell to the person free of charge. My point is, if a very large number of customers were unhappy they would indeed act upon it. As it stands, at least from these posts we don't number enough unhappy customers to make a difference.