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The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
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3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Can't access D2D cart

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    #1

    Can't access D2D cart

    I can't checkout or view my order in D2D. Clicking "view order" does nothing. So the question is: Will I lose the movies in my cart if I reinstall the app?
    Tags: None
    #2
    Re: Can't access D2D cart

    I am having the same issue. I have tried uninstalling and reinstalling with no luck. I still am not able to add or access my cart in the VUDUToGo app.

    Comment

      #3
      Re: Can't access D2D cart

      The uninstall didn't empty my cart, but apparently the cart was the problem so I can't say for sure whether or not it will empty. They did say they could see my cart on my account so I assume its not tied to the app.

      They ended up having to clear my cart to fix it, but they did it without warning me. Pretty annoyed and waiting on a response.

      Comment

        #4
        Re: Can't access D2D cart

        Originally posted by replica145 View Post
        The uninstall didn't empty my cart, but apparently the cart was the problem so I can't say for sure whether or not it will empty. They did say they could see my cart on my account so I assume its not tied to the app.

        They ended up having to clear my cart to fix it, but they did it without warning me. Pretty annoyed and waiting on a response.
        ditto. i think it is a bug related to latest adobe air update. by what means did you contact vudu, relica145? have they since told you that emptying your cart was the only way to fix it? hope thats not the only fix...

        Comment

          #5
          Re: Can't access D2D cart

          Same here on the cart troubles.

          If they empty my cart to fix this issue, it will be the SECOND time they've done this to me. The first time I just grinned and bared it and spent 5 hours re-adding the original discs.

          This time if they do it, I won't know which ones weren't yet paid for since I can't even see what's in my cart (60 movies).

          I sent them a Support email asking them to just run my credit card for the movies in case they need to clear my cart. Hopefully they listen and don't screw me over again.

          Comment

            #6
            Re: Can't access D2D cart

            Originally posted by ronburgundy View Post
            Same here on the cart troubles.

            If they empty my cart to fix this issue, it will be the SECOND time they've done this to me. The first time I just grinned and bared it and spent 5 hours re-adding the original discs.

            This time if they do it, I won't know which ones weren't yet paid for since I can't even see what's in my cart (60 movies).

            I sent them a Support email asking them to just run my credit card for the movies in case they need to clear my cart. Hopefully they listen and don't screw me over again.
            They won't. I gave up trying to explain to them why this was not okay for me. They just pass the ticket around and give me different answers. Oh well.

            Comment

              #7
              Re: Can't access D2D cart

              I'm wondering... how many movies are in your cart when attempting to checkout?

              Comment

                #8
                Re: Can't access D2D cart

                Originally posted by FelipeF View Post
                I'm wondering... how many movies are in your cart when attempting to checkout?
                Ronburgundy says 60 movies. Mine was much less, about 12, but I can't access them now as they are in storage while I move and won't be able to get to them until after the 50% off promotion expires.

                Comment

                  #9
                  Re: Can't access D2D cart

                  Having the same problem, yet Vudu Support seems to be following the script instead of listening to me

                  I'm specifically telling them that it is a checkout problem and yet they are giving me instructions on how to fix the "can't add any movies" problem.



                  I've only got about 16 in my cart and I've attempted to remove titles and process the purchase, but I still keep getting the same "can't process this transaction" error.

                  Comment

                    #10
                    Re: Can't access D2D cart

                    Well, support emailed me back and suggested I downgrade my version of Adobe Air. Sadly, it didn't fix the issue. Here's the email for any interested:

                    Thank you for contacting VUDU Customer Care,

                    We are unable to manual charge your current cart since it's still in the beta phase. What we can try to do is revert Adobe Air back to an older version to see if that may resolve your issue.

                    1) Please go into your Control Panel and completely remove Adobe Air.

                    2) After that, download Adobe Air 3.6.0.6090 http://www.oldapps.com/adobe_air.php...12067?download.

                    4) Once the program is installed, launch Vudu To Go. Please select "Update Later" for the Adobe Air message.

                    5) Select the Disc To Digital tab

                    Please let me know if you're able to access your cart or not. We do have other customers experiencing the same issue and want to avoid clearing out carts.

                    If you have anymore questions please don't hesitate to contact VUDU Customer Care.

                    As far as how many movies are in my cart, I have 59 that I added to it about 9 days ago and let them sit there for a few days before trying to pay for them.

                    Originally posted by replica145 View Post
                    Ronburgundy says 60 movies. Mine was much less, about 12, but I can't access them now as they are in storage while I move and won't be able to get to them until after the 50% off promotion expires.
                    I'm in the same boat about getting access to my discs while they're in storage. For me, it's worse since I don't have a list of which of the 59 out of my 800+ discs were in my cart. Looks like I'll have to insert all 800+ again ugh.

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