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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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In-Home D2D Bugs - Movie not recognized / Mapping Issues

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    #1231
    Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

    Unable to identify this disc
    STEALTH / VERTICAL LIMIT - DBL FTR BD (BD,STD,WS) Blu-Ray

    UPC: 683904631183

    Comment

      #1232
      Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

      There was a problem while verifying this disc.
      Fight Club DVD 1999 (The Boondock Saints scanned fine)


      UPC: 02454355607721

      Mapping Issue
      (2 of 4) The Jack Ryan Collection Blu-Ray - Recognized as DVDs

      UPC: 097361305448

      Patriot Games Blue-Ray 1992
      UPC: 097361376387

      Clear and Present Danger Blu-Ray 1994
      UPC: 097361376189

      Comment

        #1233
        Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

        So I am trying to convert my blu ray movies using my new blu ray drive.

        On Windows 10 X64.

        I downloaded the Vudu software. I insert the blu ray disc and get told "There was a problem while verifying this disc."

        What does that mean exactly?

        EVERY blu ray movie I try has this come up.

        Comment

          #1234
          Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

          Rock of Ages Extended Edition Bluray (Bluray/DVD Set) - Recognizes both the Bluray and DVD as DVD
          The Boondock Saints II:All Saint's Day Bluray - Recognizes Bluray as a DVD
          Empire Records Bluray - Doesn't Recognize it at all.
          The Boondock Saints Bluray - Doesn't Recognize it at all.

          Comment

            #1235
            Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

            I have an odd issue.

            I first added Pulp Fiction DVD to my checkout basket via Vudo To Go application. I then deleted it from my checkout basket before purchasing anything. I then added the Blu-ray version of Pulp Fiction and selected the HDX option. After this, in my basket, it still shows the DVD version and SD version is selected. I've tried on two different computers. Same issue.


            This is also happened with Dangerous Liaisons.

            Seems like Vudu keeps track of discs you you add but don't buy and gets confused when you re-add the as blu-ray copies. This has to be a bug and it needs to be fixed.

            Is there a work around to this issue?

            Comment

              #1236
              Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

              Originally posted by numeratrix View Post
              Unable to identify this disc
              STEALTH / VERTICAL LIMIT - DBL FTR BD (BD,STD,WS) Blu-Ray

              UPC: 683904631183
              If you look that is a Mill Creek Re-Release. i have never had one work on the inhome service. they do take them at the instore service

              Comment

                #1237
                Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                I have the same issue but opposite: I was able to receive the five movies, but not Star Trek IV: The Voyage Home. It has been quite frustrating.

                Originally posted by MaxH View Post
                Star Trek: The Original Motion Picture Collection box set (Blu-ray, UPC 097361427546) has Star Trek movies 1-6, but 1, 2, 3, and 5 all identify as Star Trek IV : The Voyage Home. Just to be clear:

                Star Trek I : The Original Motion Picture
                Star Trek II :The Wrath of Khan
                Star Trek III : The Search for Spock
                Star Trek V :The Final Frontier

                all identify incorrectly as

                Star Trek IV : The Voyage Home.

                (#4 and 6 identify correctly)

                Comment

                  #1238
                  Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                  Weird. I have the original series blu ray set and was able to convert all of them without a problem.

                  Comment

                    #1239
                    Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                    Alpha Dog BD UPC 0 25192 06860 7
                    Reads as
                    Alpha Dog DVD

                    Comment

                      #1240
                      Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                      Is this thread still being monitored by the guys/gals at VUDU? I haven't seen action or response in quite some time. If it is, the following two titles were unrecognized by the VUDU application BUT were recognized by the CinemaNow Application.

                      McKenna Shoots For The Stars BR/DVD Combo - UPC 025192126192

                      Grace Unplugged DVD - UPC 031398185123 80

                      Thanks!

                      Comment

                        #1241
                        Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                        I'm not sure if it is, but you probably want to add them to the Disc-to-Digital spreadsheet (through the form listed in the first post of the "Disc To Digital Title List"). That also allows you to see if anyone else reported the problem.

                        Comment

                          #1242
                          Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                          Grandma's boy unrated only coming up theatre,
                          Rise of Guardians not recognizing
                          Epic not recognizing
                          Batman 1989 not recognizing

                          Comment

                            #1243
                            Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                            Originally posted by Castaa View Post
                            I have an odd issue.

                            I first added Pulp Fiction DVD to my checkout basket via Vudo To Go application. I then deleted it from my checkout basket before purchasing anything. I then added the Blu-ray version of Pulp Fiction and selected the HDX option. After this, in my basket, it still shows the DVD version and SD version is selected. I've tried on two different computers. Same issue.


                            This is also happened with Dangerous Liaisons.

                            Seems like Vudu keeps track of discs you you add but don't buy and gets confused when you re-add the as blu-ray copies. This has to be a bug and it needs to be fixed.

                            Is there a work around to this issue?
                            Yes, go to http://www.vudu.com/disc_to_digital.html and you'll see a list of movies you've entered for conversion. Delete the dvd version and then retry your blu-ray. This should clear everything up for you.

                            Comment

                              #1244
                              Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                              This forum thread is huge and would take me forever to search through so I am just going to list a few...
                              Rise of the guardians
                              Jurassic park
                              The hunger games Catching fire
                              The hunger games Mocking Jay Part 1
                              Transformers revenge of the fallen
                              Blended
                              The Hobbit 1 and 2
                              These are the ones off the top of my head that are having Verification issues.

                              Comment

                                #1245
                                Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                                Not recognizing the following:

                                Grandma's Boy (unrated)
                                Anchorman (Unrated)
                                The 40 Year Old Virgin (unrated)
                                The Wedding Crashers (uncorked) Does not show on the list nor on Vudu unless sold with the Hall Pass (Enlarged edition)
                                Welcome Home Roscoe Jenkins
                                Fantastic Four Rise of the Silver Surfer.

                                Comment

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