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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Disc to Digital Mobile: Only your smartphone required! 👍

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    #106
    Re: Disc to Digital Mobile: Only your smartphone required! 👍

    Anyone have any tips on getting this to work? My phone and my tablet both have pretty bad cameras. I've only ever got 1 upc to scan, and of course it gave me the wrong movie for it. There is no way to focus or adjust the view? It's just point it at the upc and hope it gets lucky?

    Comment

      #107
      Re: Disc to Digital Mobile: Only your smartphone required! 👍

      Originally posted by TheBDougherty View Post
      I'm still getting the technical issue pop up every time I try it. I sent a support ticket days ago and still nothing.
      I get the same thing. I've tried about 25 movies, and they all get a technical error or the UPC is not recognized.

      Comment

        #108
        Re: Disc to Digital Mobile: Only your smartphone required! 👍

        For those of you having an issue with location, are you using a power saving mode, which might keep location accuracy set to low? My Android phone has three location settings, High accuracy, Battery saving, and Device only (although it sounds like the Battery Saving is the lowest accuracy you can have while still leaving location services on). This occurred to me reading about ncbradbury being able to get the app to approve the location while being outside the house. I know that my home IP is sometimes considered a few miles away by some geolocation services.

        Comment

          #109
          Re: Disc to Digital Mobile: Only your smartphone required! 👍

          Originally posted by MaxH View Post
          For those of you having an issue with location, are you using a power saving mode, which might keep location accuracy set to low? My Android phone has three location settings, High accuracy, Battery saving, and Device only (although it sounds like the Battery Saving is the lowest accuracy you can have while still leaving location services on). This occurred to me reading about ncbradbury being able to get the app to approve the location while being outside the house. I know that my home IP is sometimes considered a few miles away by some geolocation services.
          I found that my address is actually in the field in front of my house probably about 30 yards away from the house itself. So when it comes to D2D conversion I'm outstanding in my field.

          Like I said before. Living on a large parcel of land really screws you over unless your house happens to be at the random location that gets picked for the property location point. I wonder what my neighbors think about me wandering out into the field with a box of dvds and then holding them up to my phone.

          Comment

            #110
            Re: Disc to Digital Mobile: Only your smartphone required! 👍

            This whole thing is a real annoyance. Not only is it complicating my D to D that have been a problem in years past; it's also eliminated my ability to purchase weekly disc + digital. I've got a stack of money here and Vudu doesn't seem to want to take it. So right now it's all going to Amazon. Considering I buy several movies each week that's a lot of money Vudu is walking away from; especially when you consider all the others having issues.

            Comment

              #111
              Re: Disc to Digital Mobile: Only your smartphone required! 👍

              Originally posted by Hjerne View Post
              I found that my address is actually in the field in front of my house probably about 30 yards away from the house itself. So when it comes to D2D conversion I'm outstanding in my field.
              I found that with my address I had to edit my address to remove the apartment number. With anything but just the street number & name the address was considered incorrect.

              Comment

                #112
                Re: Disc to Digital Mobile: Only your smartphone required! 👍

                I am not happy with the 100 movie limit per year. I have been having greater success with this program that the one on my computer. What is this limit for? You all can make a lot more money if there is no limit. I have reached my limit in about 4 days. I bought out a video store and had a big collection of movie to start with.

                Tony

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                  #113
                  Re: Disc to Digital Mobile: Only your smartphone required! 👍

                  where did you change your address? cant find anything on the vudu site. I do long in with my walmart login. does that make a difference?

                  Originally posted by hazama View Post
                  Solved. For me it was simply removing my unit number in the "Address 2" line. Looks like if anything is populated in there, even accurately, it throws an exception.

                  Comment

                    #114
                    Re: Disc to Digital Mobile: Only your smartphone required! 👍

                    I'm trying to scan The Martian Extended and Avatar Extended. Everytime it says that I own these titles. I don't. I own the theatrical version and want the extended edition.

                    Comment

                      #115
                      Re: Disc to Digital Mobile: Only your smartphone required! 👍

                      Originally posted by darkhawk View Post
                      I'm trying to scan The Martian Extended and Avatar Extended. Everytime it says that I own these titles. I don't. I own the theatrical version and want the extended edition.
                      If I am correct I believe that d2d only gives the theatrical versions of most if not all movies. It also doesn't give any of the extras that you get by using a code or buying the digital version.

                      Comment

                        #116
                        Re: Disc to Digital Mobile: Only your smartphone required! 👍

                        Originally posted by Hjerne View Post
                        If I am correct I believe that d2d only gives the theatrical versions of most if not all movies. It also doesn't give any of the extras that you get by using a code or buying the digital version.
                        I added the Dodgeball Unrated Blu-Ray which is what D2D added to my account. Vudu has both rated and unrated version.

                        Doesn't appear to be a hard and fast rule.

                        Comment

                          #117
                          Re: Disc to Digital Mobile: Only your smartphone required! 👍

                          Finally the scan UPC worked for me. I use an LG Nexus 5X Android phone.

                          The problem was my billing address since there was a slight variation between what I've always used versus what Google Maps shows which I assume is what VUDU uses to check GPS location.

                          The difference was a simple space in the address. I live in a rural area where addresses are listed with compass directions.

                          Example: W123 S4567 Anywhere Street. Google Map shows it as W123S4567 Anywhere Street.

                          Once I changed the address in my PayPal account to remove the space in the address the UPC scan worked!

                          Take a look at your billing address versus Google Maps if you are getting the error message:

                          Address Undetermined.
                          Sorry your address was not determined correctly.
                          Please try again later.

                          Thanks to the previous poster in this thread who mentioned checking your address.

                          Comment

                            #118
                            Why are some Blu-ray UPC symbols coming up like they're DVDs. When I scan The Bourne Identity and Bourne Supremacy, they come up $2 for SD and $5 for HDX. The Bourne Ultimatum scans fine. But the same thing is happening for others like The Golden Compass, a couple Harry Potter's and some more.

                            I also want to scan some titles like the Martian extended edition, Avatar extended, the town extended and more, but they keep saying movie is in my library but that's not true. The original theatrical Edition is in my library not the extended.

                            Comment

                              #119
                              Originally posted by darkhawk View Post
                              Why are some Blu-ray UPC symbols coming up like they're DVDs. When I scan The Bourne Identity and Bourne Supremacy, they come up $2 for SD and $5 for HDX. The Bourne Ultimatum scans fine. But the same thing is happening for others like The Golden Compass, a couple Harry Potter's and some more.

                              I also want to scan some titles like the Martian extended edition, Avatar extended, the town extended and more, but they keep saying movie is in my library but that's not true. The original theatrical Edition is in my library not the extended.
                              Not mapped correctly. Submit ticket and hope it gets fixed.

                              Set them aside and try them again every so often since you likely won't get notified if it gets fixed.

                              In in the meantime move on to other titles. There?s a cap on the number you can do anyway so just do what you can until you run out.

                              Comment

                                #120
                                Thanks

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