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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Android TV - Feedback and technical support

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    #166
    Originally posted by johnboy View Post
    I have the latest Sony software update for my A1E which deleted the other older vudu app and the latest update for this android app and it still kicks into screensaver mode at times....I was just watching Gotti HDX and it went into chromecast screensaver mode 6 minutes into watching the movie....Maybe the app didn't like the movie,lol but this should of been fixed by now....I have no buffering issues just the darn screensaver kick in....
    Can you please give me the current Vudu app version and software/firmware version on your Sony TV.

    Comment

      #167
      Originally posted by FelipeF View Post

      Can you please give me the current Vudu app version and software/firmware version on your Sony TV.
      Vudu app Build version 4.2.52.11.0309_24_1 Sony A1E software PKG6.5629.0177NAA

      Comment

        #168
        Deleted
        Last edited by gambitace7; 09-24-2018, 06:38 AM. Reason: Figured it out

        Comment

          #169
          Originally posted by johnboy View Post

          Vudu app Build version 4.2.52.11.0309_24_1 Sony A1E software PKG6.5629.0177NAA
          Im on your latest build after 309 and I still get the blank black screen then to chromecast screensaver while watching Sicario UHD DV 20 min. into the movie....I have uverse 1 gig internet and Neftlix and Amazon DV never does this ,only vudu?.I thought this is the official build or are we still in beta?

          Comment

            #170
            On my xbr55x930e sony 4k tv the physical pause button on my remote doesn't always respond. Its buggy only on the vudu app. And my firmware and app is up to date. So I have to resort to clicking ok on the onscreen pause button. Please fix I've still had this issue after recent update.

            Comment

              #171
              Give us back the official vudu layout user interface like roku. This is still the beta user interface.

              Comment

                #172
                Just in case you haven't heard or seen the update message on your TVs, there's a new Android TV software update coming soon...

                https://www.sony.com/electronics/sup...icles/00203663

                Comment

                  #173
                  Originally posted by FabianR View Post
                  Just in case you haven't heard or seen the update message on your TVs, there's a new Android TV software update coming soon...

                  https://www.sony.com/electronics/sup...icles/00203663
                  I think Vudu is compatible with Android Oreo. At least I would hope so.

                  Comment

                    #174
                    JeffreyVUDUJake After the Oreo update on my X930e. The Vudu app will pause if you press the action menu to bring up the picture settings while DV is playing. Once it pauses you can?t make adjustments to the DV picture, because it goes out of DV mode. Please fix. Thank you.

                    Comment

                      #175
                      Originally posted by JakeS550 View Post
                      JeffreyVUDUJake After the Oreo update on my X930e. The Vudu app will pause if you press the action menu to bring up the picture settings while DV is playing. Once it pauses you can?t make adjustments to the DV picture, because it goes out of DV mode. Please fix. Thank you.
                      Also on the oreo 8 update vudu or sony moved the app from Apps (video) which is native 24hz to plain Apps which is 60hz pulldown...Please have Sony put the app back in the Apps (video) category like it was prior...Netflix and Amazon,Google Play are all in the Apps (video) setting with native framerate....thanks

                      Comment

                        #176
                        JeffreyVUDUJake It's always been my understanding that once you're in Dolby Vision, on my X940E, you cannot change the Picture Mode (Picture Adjustments), as it's in Dolby Vision "mode". To me, VUDU is giving the viewer the false assumption that you can change that setting, but you really can't, as Dolby Vision is its own setting.

                        Comment

                          #177
                          Originally posted by FabianR View Post
                          JeffreyVUDUJake It's always been my understanding that once you're in Dolby Vision, on my X940E, you cannot change the Picture Mode (Picture Adjustments), as it's in Dolby Vision "mode". To me, VUDU is giving the viewer the false assumption that you can change that setting, but you really can't, as Dolby Vision is its own setting.
                          You can change it the same way you change any other picture mode (Sports, Cinema, custom, etc). The only difference between the Dolby Vision mode and other modes, is it only had a HDR setting. Other modes keep separate SDR and HDR settings, so each mode actually has 2 separate settings. The Dolby Vision mode has one.

                          As such if you want to change the Dolby Vision mode you can load another app that supports it and change it there. At least until Vudu fixes the issue.

                          Comment

                            #178
                            Is there any update on if/when the Android TV version of the app will get a binge mode so that it will auto play the next episode in the series instead of manually having to select it?

                            Comment

                              #179
                              Can you update the vudu android tv app to keep track of free movies and tv in the watchlist like on roku version.

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                                #180
                                I have the 2016 Sony Bravia XBR75X040D model. I cannot figure out why I also cannot update the VUDU app to utilize UHD content that i have faithfully put in my account. In Google Play, it keeps saying that my TV is a 2015 model, but it is not. That could be part of the problem, but what can I do to fix this? I hope someone can chime in and explain why and how to update this. It's very annoying that i have called and all I ever got was yours is a 2015 model. Funny how the box it came in says it is 2016 as well as Sony. Please help!!!

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