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The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Android TV - Feedback and technical support

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    #211
    My Sony x900e kicks into screensaver during vudu every time. Tv and app are both updated latest versions . Not having this issue with any other streaming apps. Any advice? Going crazy

    Comment

      #212
      I'd just like a better User Interface for the android tv app. Like how it was before the 4k beta. Which it still looks like beta and not official like the roku app or other devices.

      Comment

        #213
        OT - The Disney+ app is now available on the Google Play store.

        Comment

          #214
          FYI, Sony has released a new firmware update, v6.6555.

          Comment

            #215
            I don't know if this is happening on all Android TV certified devices but access to "My List" does not show up anywhere using the Vudu app on my Xiaomi Mibox (MDZ-16-AB).

            Is that normal?

            Comment

              #216
              Originally posted by AAD213 View Post
              I don't know if this is happening on all Android TV certified devices but access to "My List" does not show up anywhere using the Vudu app on my Xiaomi Mibox (MDZ-16-AB).

              Is that normal?
              We have to wait for the respective VUDU apps to be updated. As, I have the new Folders feature on macOS, iOS, and iPadOS, but it's not available on tvOS (Apple TV) or the Android TV app.

              Comment

                #217
                Since I bought the Sony X900F 2 years ago, the Vudu app has been horrific. Even with the update from yesterday, the app still goes into a screen saver exactly 1 hour of inactivity with the Sony remote. It stops the video play and kicks into a Chromecast screen saver. Once I select/OK button on the remote, the app is back to the movie selected and I have to select play. Another issue is backing out from playing a movie. It immediately goes to a blank screen, except for the search box at the top. I have to go to the search box, press select to bring up the blinking cursor, then press the back button a few times to back out of the app correctly. It has been doing this regardless if I had the TV connected to my Onkyo via optical, or to my Denon via ARC.

                Comment

                  #218
                  Originally posted by ncain View Post
                  Since I bought the Sony X900F 2 years ago, the Vudu app has been horrific. Even with the update from yesterday, the app still goes into a screen saver exactly 1 hour of inactivity with the Sony remote. It stops the video play and kicks into a Chromecast screen saver. Once I select/OK button on the remote, the app is back to the movie selected and I have to select play. Another issue is backing out from playing a movie. It immediately goes to a blank screen, except for the search box at the top. I have to go to the search box, press select to bring up the blinking cursor, then press the back button a few times to back out of the app correctly. It has been doing this regardless if I had the TV connected to my Onkyo via optical, or to my Denon via ARC.
                  This was supposed to be fixed in Sony's Android O update... but apparently it's a Sony firmware issue, and they have provided a workaround - here's a previous thread on the topic:

                  https://forum.vudu.com/forum/technic...y-a1e-vudu-app

                  Comment

                    #219
                    2016 Sony TV: XBR-65X850D (HDX and 4K capable)
                    Android TV version: 8.0.0
                    Android Sec Patch: Jan 1 2020
                    Kernel Version: 3.10.79
                    Current VUDU version: 6.0.820_26_1 *unable to play UHD*
                    Previous VUDU version: 4.1.37 *Able to play UHD*

                    Issue: Recent Android TV update to 8.0.0 forced us to upgrade to 6.0.820_26_1, natively which removed the UHD functionality

                    Description: Thank you for allowing the Beta for UHD playback with version 4.1.37. Previously the above TV could sideload 4.1.37 to play in UHD successfully. However after Sony recently patched us to 8.0.0, the native VUDU player updated to 6.0.820_26_1. Once this happens our UHD became unable to play. Highest resolution is now HDX.

                    Attempted to sideload to downgrade back to version 4.1.37 but it returns the message that it cannot now that 6.0.820_26_1 is the current native and higher version. The older VUDU version had a speed test feature to ensure UHD was capable. Recommend putting that feature back in the current version.

                    Feedback: For the above reasons, we have lost UHD playback for this 2016 Sony Bravia XBR-65X850D.
                    Recommend: Recommend allowing downgrade back to 4.1.37 or allow sideloading from APK. Or add the XBR-##X850D models to your UHD line up because it meets your standards and was working.

                    Comment

                      #220
                      Originally posted by Ryosaeba View Post
                      2016 Sony TV: XBR-65X850D (HDX and 4K capable)
                      Android TV version: 8.0.0
                      Android Sec Patch: Jan 1 2020
                      Kernel Version: 3.10.79
                      Current VUDU version: 6.0.820_26_1 *unable to play UHD*
                      Previous VUDU version: 4.1.37 *Able to play UHD*

                      Issue: Recent Android TV update to 8.0.0 forced us to upgrade to 6.0.820_26_1, natively which removed the UHD functionality

                      Description: Thank you for allowing the Beta for UHD playback with version 4.1.37. Previously the above TV could sideload 4.1.37 to play in UHD successfully. However after Sony recently patched us to 8.0.0, the native VUDU player updated to 6.0.820_26_1. Once this happens our UHD became unable to play. Highest resolution is now HDX.

                      Attempted to sideload to downgrade back to version 4.1.37 but it returns the message that it cannot now that 6.0.820_26_1 is the current native and higher version. The older VUDU version had a speed test feature to ensure UHD was capable. Recommend putting that feature back in the current version.

                      Feedback: For the above reasons, we have lost UHD playback for this 2016 Sony Bravia XBR-65X850D.
                      Recommend: Recommend allowing downgrade back to 4.1.37 or allow sideloading from APK. Or add the XBR-##X850D models to your UHD line up because it meets your standards and was working.
                      Question - have you tried UHD playback, or are you seeing a message that "this device does not support UHD, will play HDX". Because there is a known bug that incorrectly displays that message in the purchase dialog (that will be fixed in the next update). But it should still play UHD if actually supported by the device.

                      Comment

                        #221
                        This was tested with UHD content already purchased. My library confirms UHD content was prepurchased over PC. But on the TV, it is now limited to HDX. So this ver of VUDU in combo with the Andrioid 8.0 removed the UHD option. Previously under the lower Android version, and the original 4.1.37, we could sideload the VUDU app which allows UHD. So to confirm, at one point UHD content is playable, but since the recent forced upgrade to Android 8.0 which natively forces Vudu to 6.0.820, we cannot sideload. TV returns message that newer version is higher.

                        I am seeing my videos correctly displaying as owning UHD content. However playback only allows HDX and SD.

                        DEVICE did play UHD, but now doesnt. There is no error message. UHD is not selectable.

                        Let me know if I can help test or provide more details.

                        Comment

                          #222
                          Sony firmware v6.6575 update available

                          https://www.sony.com/electronics/sup...loads/00016861

                          Comment

                            #223
                            Is there a reason why the custom lists feature of the Android TV was removed in the last app update? That is the best feature of the VUDU app.

                            I'm using VUDU v6.0.1005 on a Sony XBR-55X850D model TV with Android software v8.0.0 and firmware v6.827

                            Comment

                              #224
                              Sony firmware v6.7140 update available

                              https://www.sony.com/electronics/sup...loads/00017061

                              Comment

                                #225
                                Watched episodes don’t show as watched on Android TV/Google TV (I can never tell what episodes I’ve watched), and custom lists are nonexistent. Why?

                                Will VUDU ever fix these issues on the Android app? Even an old PS3 seems to have better support and or looks more appealing at this point. The VUDU app seems too incongruent between popular devices.

                                Comment

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