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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Android TV - Feedback and technical support

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    #196
    Originally posted by soaptrail View Post
    JeffreyVUDUand now Vudu is stuck in PCM stero. I no longer get Dolby Digital plus on the andriod TV app. I am hoping you can fix it. Let me know if you need more info.
    I also updated my 940E and although Atmos is highlighted like Dolby Vision, my Onkyo TX-NR777 only shows PCM 2.0 and not Atmos. This happened with 4K UHD Captain America: Winter Soldier, The Amazing Spider-Man, and Aquaman.

    Comment

      #197
      Originally posted by FabianR View Post

      I also updated my 940E and although Atmos is highlighted like Dolby Vision, my Onkyo TX-NR777 only shows PCM 2.0 and not Atmos. This happened with 4K UHD Captain America: Winter Soldier, The Amazing Spider-Man, and Aquaman.
      They weird thing is if I cast Vudu to my TV DD+ is sent to my receiver.

      Comment

        #198
        Originally posted by soaptrail View Post
        JeffreyVUDU i upgraded my Sony 930e TV to Firmware update to v6.5850 https://www.sony.com/electronics/sup...loads/00016043


        and now Vudu is stuck in PCM stero. I no longer get Dolby Digital plus on the andriod TV app. I am hoping you can fix it. Let me know if you need more info.
        It?s not the Sony firmware update. I?m still on the older Sony 930e firmware from November and I?m getting PCM on my Onkyo receiver as well. Not only that I?m seeing weird color at times when watching Dolby Vision movies. For example a number of scenes in Avengers Infinity War have a purplish or greenish blue tint that display even outside the picture zone in what should be the black bars above and below the movie. A good example is the throne scene at 1:06:45. When Thanos is taking a number of times everything looks green. The scene looks fine on the Apple TV app. See the 2 attachments.

        There was a Vudu app update on April 19 to version 5.0.114 which appears to have broken both since prior to that version Dolby Digital worked and the colors looked correct.

        Please revert the Google Play Store app back to the 4.3.60.135718 version or update a fixed version.

        Comment

          #199
          JeffreyVUDU

          Here?s a screenshot of the same scene with the Android TV Vudu app on the left and the Apple TV app on the right.

          The stereo only also only happens on the 5.0.114 Android TV app. Apple TV plays Dolby Digital.

          51904473-11A0-4B96-A8F5-3242AA2C7BFA.jpeg image_622.jpg

          Comment

            #200
            Originally posted by soaptrail View Post

            They weird thing is if I cast Vudu to my TV DD+ is sent to my receiver.
            Casting doesn?t use the Vudu app on the TV. It uses the app on your mobile device along with the Google Chromecast app on the TV.

            Comment

              #201
              Also no surround sound on my Sony x930e since latest Vudu update. Please fix or roll back. My entire Vudu catalog only plays in stereo now. I am close to regretting my decision to stop buying physical media....

              Comment

                #202
                Accord to Sony, VUDU?s working on a new app...
                Erin (Moderator) (Sony PSA)
                Hi Fabianr,

                We are sorry for the inconvenience this caused you. This issue is not caused by the firmware update released for the TV. VUDU is also updating their app. Rest assured that we are working with VUDU to address the issue.

                Sincerely,

                Erin

                Sony Social Support

                Comment

                  #203
                  Originally posted by FabianR View Post
                  Accord to Sony, VUDU?s working on a new app...
                  Erin (Moderator) (Sony PSA)
                  Hi Fabianr,

                  We are sorry for the inconvenience this caused you. This issue is not caused by the firmware update released for the TV. VUDU is also updating their app. Rest assured that we are working with VUDU to address the issue.

                  Sincerely,

                  Erin

                  Sony Social Support
                  Yay! Also I was not worried.

                  Comment

                    #204
                    I have been trying to work with Vudu support to get an answer on this issue for the past 2 days with no success. I finally found this thread last night. I can't even get Vudu support to admit that there is a problem with the App and a timeframe on when it will be fixed. Has anyone else had any luck finding out when an updated app will be available so I can watch the UHD or even HDX movies on Vudu with the correct sound?

                    Comment

                      #205
                      Seems to be fixed in the latest update

                      Comment

                        #206
                        Originally posted by seph13 View Post
                        Seems to be fixed in the latest update
                        Yes I May 8th update fixed my Sony 930e TV. I get DD+ again, thank you Vudu!

                        Comment

                          #207
                          Originally posted by seph13 View Post
                          Seems to be fixed in the latest update
                          What's the version #?

                          Comment

                            #208
                            I have a RCA RPJ129 Projector with an included built in Android TV (Amlogic s905 SoC, running Android 7.1). I'm able to run the Android TV version of the Vudu app (version: 5.0.121). I'm able to login and use the app but any HDX quality playback immediately fails due to a playback error. SD quality videos will play without issue. Sadly there's no way to force HDX quality to SD.

                            (The standard Vudu app does not run at all. Crashes immediately upon start up.)

                            Update: I think I determined the issue with my device and that it lacks Google's Widevine Security Level 1 support. Only supports level 3. This would explain SD only playing but not HDX quality.

                            Is there a way to force HDX content to play on the app in SD mode?

                            Comment

                              #209
                              FYI... Sony's released a new version of the firmware (v6.6510) for the Series E.

                              https://www.sony.com/electronics/sup...loads/00016128

                              Comment

                                #210
                                Im still seeing my vudu app on my Sony A1E kick out to google screensaver after certain amount of time.....I have latest vudu app version and Sony latest tv firmware from 7/2/19

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