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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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VUDU App Release Notes

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  • mightymashtun
    replied
    Re: VUDU App Release Notes

    Originally posted by FelipeF View Post
    What device are you using?
    It's an Amazon Fire 5th Gen 7" tablet.

    Leave a comment:

  • FelipeF
    replied
    Re: VUDU App Release Notes

    Originally posted by mightymashtun View Post
    I have this issue as well, it is very frustrating and makes this app nearly impossible to use. When I try to pause, or seek within a film my softkeys popup and block access to any interface buttons on the VUDU app. Please allow an option to place the interface buttons along the top or bump them up a bit.

    As you can see in the attached image, the softkey buttons on my tablet appear on top of the VUDU user interface. The softkeys are intercepting any input to the VUDU buttons behind them even the pause button to the far left.


    http://imgur.com/dlOUZOa
    What device are you using?

    Leave a comment:

  • mightymashtun
    replied
    Re: VUDU App Release Notes

    Originally posted by ride351 View Post
    Since the new software release, I can no longer use the fast forward, pause or rewind buttons due to the tablet soft keys (screen) blocking them. Any way to fix that?

    Thanks!
    I have this issue as well, it is very frustrating and makes this app nearly impossible to use. When I try to pause, or seek within a film my softkeys popup and block access to any interface buttons on the VUDU app. Please allow an option to place the interface buttons along the top or bump them up a bit.

    As you can see in the attached image, the softkey buttons on my tablet appear on top of the VUDU user interface. The softkeys are intercepting any input to the VUDU buttons behind them even the pause button to the far left.


    http://imgur.com/dlOUZOa

    Leave a comment:

  • vanton619
    replied
    Re: VUDU App Release Notes

    Originally posted by dmaluna View Post
    I am no longer able to watch both downloaded movies or streaming movies that I own. The vast majority of my movies are SD. When I try to play either a downloaded or a streaming movie, it gives me this message: Sorry! Your device isn't certified for HD/HDX playback, but you can watch in SD. Press OK to go back and try again." When connected and I hit OK, it takes me back to the movie main page, and each time I try to play, it gives me the same message. When offline and I try to watch a downloaded movie, it gives me the same message. When I hit OK, it shuts down & restarts the VUDU app. It has never down this before and really just started when y'all fixed thumbnail issue when offline. Any thoughts? Currently I cannot watch my owned VUDU movies on my Android smartphone with the new app. I look forward to hearing from you!
    I just ran into this issue today. I'm running the most up-to-date version of the app on my GS4 (verizon). I watched a downloaded tv episode this afternoon in HD. This evening when I opened the app it said my device is not HD/HDX compatible. I can watch a downloaded episode in SD, but I can't even change my phone settings to download in HD anymore. Something happen that I missed?

    Leave a comment:

  • diamond204
    replied
    Re: VUDU App Release Notes

    Originally posted by dmaluna View Post
    I am no longer able to watch both downloaded movies or streaming movies that I own. The vast majority of my movies are SD. When I try to play either a downloaded or a streaming movie, it gives me this message: Sorry! Your device isn't certified for HD/HDX playback, but you can watch in SD. Press OK to go back and try again." When connected and I hit OK, it takes me back to the movie main page, and each time I try to play, it gives me the same message. When offline and I try to watch a downloaded movie, it gives me the same message. When I hit OK, it shuts down & restarts the VUDU app. It has never down this before and really just started when y'all fixed thumbnail issue when offline. Any thoughts? Currently I cannot watch my owned VUDU movies on my Android smartphone with the new app. I look forward to hearing from you!
    If you haven't already, I suggest using a computer and browser to login to vudu.com, and then unlink and then relink your UV account.

    Leave a comment:

  • ride351
    replied
    Re: VUDU App Release Notes

    Since the new software release, I can no longer use the fast forward, pause or rewind buttons due to the tablet soft keys (screen) blocking them. Any way to fix that?

    Thanks!

    Leave a comment:

  • Kappa123
    replied
    Re: VUDU App Release Notes

    Originally posted by dmaluna View Post
    I am no longer able to watch both downloaded movies or streaming movies that I own. The vast majority of my movies are SD. When I try to play either a downloaded or a streaming movie, it gives me this message: Sorry! Your device isn't certified for HD/HDX playback, but you can watch in SD. Press OK to go back and try again." When connected and I hit OK, it takes me back to the movie main page, and each time I try to play, it gives me the same message. When offline and I try to watch a downloaded movie, it gives me the same message. When I hit OK, it shuts down & restarts the VUDU app. It has never down this before and really just started when y'all fixed thumbnail issue when offline. Any thoughts? Currently I cannot watch my owned VUDU movies on my Android smartphone with the new app. I look forward to hearing from you!
    What device are you using for starters?

    Leave a comment:

  • dmaluna
    replied
    Re: VUDU App Release Notes

    I am no longer able to watch both downloaded movies or streaming movies that I own. The vast majority of my movies are SD. When I try to play either a downloaded or a streaming movie, it gives me this message: Sorry! Your device isn't certified for HD/HDX playback, but you can watch in SD. Press OK to go back and try again." When connected and I hit OK, it takes me back to the movie main page, and each time I try to play, it gives me the same message. When offline and I try to watch a downloaded movie, it gives me the same message. When I hit OK, it shuts down & restarts the VUDU app. It has never down this before and really just started when y'all fixed thumbnail issue when offline. Any thoughts? Currently I cannot watch my owned VUDU movies on my Android smartphone with the new app. I look forward to hearing from you!

    Leave a comment:

  • jorgepl22
    replied
    Re: VUDU App Release Notes

    Originally posted by rafael.torres View Post
    Sorry to hear that, but unfortunately there isn't much that we can do in this case. VUDU is forced by studio's contract to use a more restrictive DRM technology when we provide HD/HDX content.
    Hi, any progress on the bug with the blue circle going round with just audio until the following error message comes up: "Whoops, something went wrong. Pease restart Vudu & try again."? Thanks

    Leave a comment:

  • diamond204
    replied
    Re: VUDU App Release Notes

    Originally posted by rafael.torres View Post
    Sorry to hear that, but unfortunately there isn't much that we can do in this case. VUDU is forced by studio's contract to use a more restrictive DRM technology when we provide HD/HDX content.
    Thanks Rafael, Jake, and other Vudu staff for all your replies on these forums it is MUCH appreciated. Enjoy the holidays!

    Leave a comment:

  • rafael.torres
    replied
    Re: VUDU App Release Notes

    Originally posted by RBBrittain View Post
    Is there ANY way you can get the DRM tweaked to allow HD/HDX playback on KitKat devices? Though AFAIK every other GS4 on the planet has been upgraded to 5.0.1, my carrier (Cricket) refuses to budge past 4.4.2. And Samsung keeps promising a Lollipop update for my Galaxy Tab Pro 8.4, but has yet to deliver (latest ETA is early 2016). Both are more than capable of HDX playback except for Vudu's choosing a DRM that only supports it on Lollipop & later; every other UV app appears to support HD on KitKat.
    Sorry to hear that, but unfortunately there isn't much that we can do in this case. VUDU is forced by studio's contract to use a more restrictive DRM technology when we provide HD/HDX content.

    Leave a comment:

  • RBBrittain
    replied
    Re: VUDU App Release Notes

    Is there ANY way you can get the DRM tweaked to allow HD/HDX playback on KitKat devices? Though AFAIK every other GS4 on the planet has been upgraded to 5.0.1, my carrier (Cricket) refuses to budge past 4.4.2. And Samsung keeps promising a Lollipop update for my Galaxy Tab Pro 8.4, but has yet to deliver (latest ETA is early 2016). Both are more than capable of HDX playback except for Vudu's choosing a DRM that only supports it on Lollipop & later; every other UV app appears to support HD on KitKat.

    Leave a comment:

  • Jeshu
    replied
    Re: VUDU App Release Notes

    Jake,

    How about searching for titles that are no longer available for rent or purchase that are currently owned? Currently we need to scroll just like tsken02 mentioned, can't search for Wargames (1983), The collector, hannibal rising...
    We used to have that capability on the phone app, now it's a bit annoying. I don't see the point of seraching for the whole VUDU inventory if we can't do an in-app purchase.
    The search function should be more focus to what's currently owned.

    Leave a comment:

  • Jake
    replied
    Re: VUDU App Release Notes

    Originally posted by diamond204 View Post
    Thanks for this information Jake. Is HDX coming soon for the missing titles or is the limit coming from the studios?

    Either way, is there a way to indicate in the app on each movie page what level quality is available for streaming?
    They will be added over time (relatively soon), probably prioritized by popularity.

    Leave a comment:

  • diamond204
    replied
    Re: VUDU App Release Notes

    Originally posted by Jake View Post
    Not all titles are available in HDX on Android yet.
    Thanks for this information Jake. Is HDX coming soon for the missing titles or is the limit coming from the studios?

    Either way, is there a way to indicate in the app on each movie page what level quality is available for streaming?

    Leave a comment:

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