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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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VUDU App Release Notes

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  • ggaugler
    replied
    Re: VUDU App Release Notes

    Just noticing that nobody is talking about the lack of offline support with the updated VUDU app.

    Since the update I no longer have the ability to watch downloaded movies offline, which is very often the case when traveling. I can't access or navigate the app while offline.

    Leave a comment:

  • nimmzwei
    replied
    Re: VUDU App Release Notes

    Yeah, I'm having the same casting issues.

    Leave a comment:

  • diamond204
    replied
    Re: VUDU App Release Notes

    Another observation with Chromecast Streaming:

    The stream showing appears to be SD quality, even though the screen indicates a HDX stream is being displayed. I did a side by side comparison of streaming the beginning of THE KINGSMAN, and it is very evident. I compared versus an HDX stream coming from the VUDU app from my Sony Blu Ray Player.

    The stream coming from the Chromecast had particular trouble with the scene where the camera enters the window and the Kingsmen are surrounding the terrorist in the chair. The rendering of the smoke was blocky and poor with the Chromecast stream. The stream from the BluRay was clearly superior, and had no apparent quality issues.

    Again, both are on the same Wifi signal, so it is not an issue of internet speed. Phone was rebooted today, so little chance other apps were causing an issue.

    Hope this can be looked into.

    Leave a comment:

  • diamond204
    replied
    Re: VUDU App Release Notes

    After some testing it seems the new app has Chromecast buffering/streaming issues.

    Chromecast HDX streaming was buffering about every 10 seconds (obviously unacceptable) while playing the same HDX film via Sony Blu Ray Player app was flawless with no buffering ever needed throughout the film.

    Both are on the same Wifi signal. I will keep testing to see if it always occurs.

    Leave a comment:

  • Y2Bogus
    replied
    Re: VUDU App Release Notes

    I've been having issues with casting since the new update as well. I cast to a Nexus Player (since there's no android TV app YET), and since the update I notice my videos now buffer a lot, whereas I never saw them buffer before.

    Another thing I'm noticing is that sometimes the video will stop for a moment while the audio continues to play. Then the video resumes at a faster pace to catch up with the audio.

    And for some reason, I can't cast the first Back to the Future movie at all. This happens both from my Galaxy S5 and my PC using Chrome. It gives me an error on the phone/pc that there was an errror while casting.

    And lastly, the first episode of Arrow season 3 doesn't have a play button on it, so I'm not able to play it on my Galaxy S5, but it plays fine on my PC, and my Roku, and my PS3.

    Leave a comment:

  • VegasDave
    replied
    Re: VUDU App Release Notes

    In the new android app, there is currently no way to change the stream quality while Chromecasting.

    Leave a comment:

  • jjohns
    replied
    Re: VUDU App Release Notes

    Originally posted by jjohns View Post
    On Chromecast, if the stream has to buffer it doesn't resume at the exact same spot; it jumps forward a bit. Buffering is bad enough, when it happens, but missing parts of the content due to it skipping ahead when it resumes is very annoying. Chromecast obeying the chosen stream quality would make this less a problem, since then we could switch to HD or SD if it's buffering a lot.
    It's possible this wasn't an issue with the new app.

    Yesterday, it was happening to me constantly. I even checked on my second Chromecast and it happened there as well.

    But today, it seems to be working correctly. I'm not experiencing it skipping ahead a few seconds after buffering, now, and even saw it switch to a lower quality stream automatically at one point. Yesterday, despite frequent buffering it never switched stream quality.

    Very odd.

    Leave a comment:

  • RyRy0787
    replied
    Re: VUDU App Release Notes

    I'm very impressed with the updated Android app; I love it!

    One suggestion I would like to throw out there is removing the 3 dots at the bottom of the screen that represent the back, home & recent buttons during playback and only to appear when you touch the screen (similar to the Apple app). Having those 3 dots distorts the black bar ratio on the screen. While watching widescreen movies the black bar beneath the image is far greater than that on top so the movie isn't centered on your screen. Hope this makes sense!

    Thanks for an awesome update, Vudu!

    Leave a comment:

  • jjohns
    replied
    Re: VUDU App Release Notes

    Originally posted by SlyMovie View Post
    The Android software update is a *****massive***** improvement. Great job by the app development team!

    However, I ran into couple of issues/bugs while using it over this past weekend, primarily with a Chromecast (Some of these have already been mentioned in this thread):

    1) No movie or TV sorting options under My VUDU. Default sort is always most recently-acquired movie first.
    2) Searching under My VUDU searches the store, and not your TV/Movie library.
    3) Halfway through the movie, the VUDU app shut down and the Chromecast stream stopped. Phone is Droid TURBO running Android 5.1.
    4) I noticed that there is no way to change the streaming quality of a Chromecast stream. For me it was always HQX and I couldn't get it to stream as SD or HQ. I did not try adjusting my default stream settings in the VUDU settings, but even if that worked there should be a toggle while the Chromecast is playing.
    First off, I absolutely love the new app. Great job VUDU and thanks for adding the sorting option into My VUDU so quickly after the initial release!

    Just a few things more I'd like to see and it'd be perfect:

    * I definitely wanted to agree with issue 4 above. Chromecast is using the highest quality stream, no matter what quality you choose in the app.

    * On Chromecast, if the stream has to buffer it doesn't resume at the exact same spot; it jumps forward a bit. Buffering is bad enough, when it happens, but missing parts of the content due to it skipping ahead when it resumes is very annoying. Chromecast obeying the chosen stream quality would make this less a problem, since then we could switch to HD or SD if it's buffering a lot.

    * When downloading, it would be nice if a notification was added containing the download details and progress bar. Right now, it just pops up a message saying the download has been started and this message disappears after a couple of seconds. You have to know to go to the My Downloads area to see the progress of the download, which is not very intuitive.

    Otherwise, the new app is terrific!

    Leave a comment:

  • sirmikael
    replied
    Re: VUDU App Release Notes

    The app is nearly perfect now. I would love it to stay like this for a long, long time.

    Leave a comment:

  • diamond204
    replied
    Re: VUDU App Release Notes

    New Android update returns Sorting to MY VUDU - AWESOME JOB VUDU!!!

    Leave a comment:

  • Tmcwilliam01
    replied
    Re: VUDU App Release Notes

    I continue to have issues with the audio. I am on a LG G3 running the latest software but if I watch a new movie like age of ultron and use headphones or my Bluetooth speaker I only get the surround sound audio. I lose all the voices like the center channel is off. If I pull the headphones I get the full audio from the phone speaker.

    I have uninstalled cleared data all with no luck.

    This was escalated to tech but they have not responded.

    Leave a comment:

  • pakkman
    replied
    Re: VUDU App Release Notes

    Originally posted by ghostyroasty View Post
    I'm waiting for this as well!
    Same Here

    Leave a comment:

  • diamond204
    replied
    Re: VUDU App Release Notes

    Originally posted by laurieb52 View Post
    Use a file Explorer app to access the SD card, then click on the Android file, then click on data. In the data subfolder, you should see the file air.com.vudu.air.download; click on it, then click on the subfolder media. The numbered subfolders under media are the downloaded movies.
    Thanks for this info! I was able to find. I will update my original post, now indicating that I only hope Vudu will add text that indicates the SD card is in use as storage.

    Leave a comment:

  • RicksCafe
    replied
    Re: VUDU App Release Notes

    Happy for Android users, but as an iOS user I am still stuck begging for an HD update.

    I'm glad to see the licensing is finally worked out, but since that has been the excuse for years to not support HD I would hope an iOS update will soon be forthcoming. At least an update on any progress on that front would be hugely appreciated.

    PLEASE get HDX onto the iPad, Vudu!

    Leave a comment:

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